Question 1

Describe how disruptions such as natural disasters or terrorism affect supply chains.

Accepted Answer

A successful answer might give an exampl

Question 2

High contact services are likely to:

Accepted Answer

A)  Be as hard or easy to manage as low contact services 
B)  Be harder to manage than low contact services 
C)  Be easier to manage than low contact services 
D)  Require no management 
A)  Be as hard or easy to manage as low contact services 
B)  Be harder to manage than low contact services 
C)  Be easier to manage than low contact services 
D)  Require no management

Question 3

Which of the following would be most likely to enhance supply chain responsiveness?

Accepted Answer

A)  Partnering with a local supplier in a foreign market 
B)  Closing overseas manufacturing facilities 
C)  Outsourcing distribution center operations 
D)  Limiting product customization options 
A)  Partnering with a local supplier in a foreign market 
B)  Closing overseas manufacturing facilities 
C)  Outsourcing distribution center operations 
D)  Limiting product customization options

Question 4

The reduction of waste, along with continuous improvement, and the synchronization of material flows within the organization and between supply chain trading partners are characteristics of which operations management development?

Accepted Answer

A)  Project management 
B)  Lean thinking 
C)  Total Quality Management 
D)  MRP and ERP 
A)  Project management 
B)  Lean thinking 
C)  Total Quality Management 
D)  MRP and ERP

Question 5

Demand can be positively stimulated by the use of which of the following demand management techniques?

Accepted Answer

A)  Closing facilities 
B)  Increasing prices 
C)  Aggressive marketing 
D)  Capacity reduction 
A)  Closing facilities 
B)  Increasing prices 
C)  Aggressive marketing 
D)  Capacity reduction

Question 6

Which of the following is not one of the eight key supply chain processes?

Accepted Answer

A)  Customer service management 
B)  Demand management 
C)  Inventory management 
D)  Order fulfillment 
A)  Customer service management 
B)  Demand management 
C)  Inventory management 
D)  Order fulfillment

Question 7

Designing and producing new products that customers want and doing it frequently and efficiently is associated with which of the eight key supply chain processes?

Accepted Answer

A)  Customer service management 
B)  Customer relationship management 
C)  Manufacturing flow management 
D)  Product development and commercialization 
A)  Customer service management 
B)  Customer relationship management 
C)  Manufacturing flow management 
D)  Product development and commercialization

Question 8

Which of the eight key supply chain processes refers to "satisfying customer orders"?

Accepted Answer

A)  Order fulfillment 
B)  Demand management 
C)  Customer service management 
D)  Product development and commercialization 
A)  Order fulfillment 
B)  Demand management 
C)  Customer service management 
D)  Product development and commercialization

Question 9

Implicit service, as part of a goods-service, includes which of the following?

Accepted Answer

A)  Bank building 
B)  Transportation 
C)  Convenience 
D)  Food in a restaurant 
A)  Bank building 
B)  Transportation 
C)  Convenience 
D)  Food in a restaurant

Question 10

Operations management concepts are modern concepts and did not exist prior to the 20th century.

Accepted Answer

A) True 
 B)False

Question 11

Processes turn _________ into ________.

Accepted Answer

A)  outputs, inputs 
B)  inputs, outputs 
C)  returned product, refurbished product 
D)  components, raw materials 
A)  outputs, inputs 
B)  inputs, outputs 
C)  returned product, refurbished product 
D)  components, raw materials

Question 12

Nissan was able to enhance its profitability by which of the following?

Accepted Answer

A)  Increasing the company's supplier base 
B)  Severing relationships with overseas manufacturers 
C)  Reducing the company's number of suppliers 
D)  Decreasing its advertising presence 
A)  Increasing the company's supplier base 
B)  Severing relationships with overseas manufacturers 
C)  Reducing the company's number of suppliers 
D)  Decreasing its advertising presence

Question 13

A large hardware store is considering an investment in technology to enable easier inventory tracking of boxes of product when received. What technology could the hardware store consider?

Accepted Answer

A)  DTC 
B)  SQC 
C)  ASQ 
D)  RFID 
A)  DTC 
B)  SQC 
C)  ASQ 
D)  RFID

Question 14

A company's suppliers should be reevaluated _________.

Accepted Answer

Regularly/

Question 15

Repairing a ___________ is typically easier than repairing a __________.

Accepted Answer

A)  customer service failure, manufacturing failure 
B)  broken manufactured product, poorly provided service experience 
C)  poorly provided service experience, broken manufactured product 
D)  transportation service failure, fast-food service failure 
A)  customer service failure, manufacturing failure 
B)  broken manufactured product, poorly provided service experience 
C)  poorly provided service experience, broken manufactured product 
D)  transportation service failure, fast-food service failure

Question 16

A company implementing a liberal policy for accepting customers bringing back unwanted or defective purchases relates to which of the eight key supply chain processes?

Accepted Answer

A)  Customer relationship management 
B)  Demand management 
C)  Supplier relationship management 
D)  Returns management 
A)  Customer relationship management 
B)  Demand management 
C)  Supplier relationship management 
D)  Returns management

Question 17

Order fulfillment is "making the product or service and managing production inventories."

Accepted Answer

A) True 
 B)False

Question 18

Excess server capacity can be used to mitigate which of the following situations?

Accepted Answer

A)  Excessive customer questions about a product 
B)  Excessive customer warranty claims 
C)  Excessive customer product returns 
D)  Excessive customer wait time 
A)  Excessive customer questions about a product 
B)  Excessive customer warranty claims 
C)  Excessive customer product returns 
D)  Excessive customer wait time

Question 19

Poorly provided service experiences tend to be _______ correctable than a defective, manufactured product.

Accepted Answer

A)  neither more nor less 
B)  more 
C)  less 
D)  far more 
A)  neither more nor less 
B)  more 
C)  less 
D)  far more

Question 20

Lean thinking is characterized by all of the following except:

Accepted Answer

A)  Reduction of waste 
B)  Increased inventory levels 
C)  Synchronization of supply chain flows 
D)  Continuous improvement 
A)  Reduction of waste 
B)  Increased inventory levels 
C)  Synchronization of supply chain flows 
D)  Continuous improvement

Describe how disruptions such as natural disasters or terrorism affect supply chains.

High contact services are likely to:

Which of the following would be most likely to enhance supply chain responsiveness?

The reduction of waste, along with continuous improvement, and the synchronization of material flows within the organization and between supply chain trading partners are characteristics of which operations management development?

Demand can be positively stimulated by the use of which of the following demand management techniques?

Which of the following is not one of the eight key supply chain processes?

Designing and producing new products that customers want and doing it frequently and efficiently is associated with which of the eight key supply chain processes?

Which of the eight key supply chain processes refers to "satisfying customer orders"?

Implicit service, as part of a goods-service, includes which of the following?

Operations management concepts are modern concepts and did not exist prior to the 20th century.

Processes turn _ into .

Nissan was able to enhance its profitability by which of the following?

A large hardware store is considering an investment in technology to enable easier inventory tracking of boxes of product when received. What technology could the hardware store consider?

A company's suppliers should be reevaluated _________.

Repairing a _ is typically easier than repairing a .

A company implementing a liberal policy for accepting customers bringing back unwanted or defective purchases relates to which of the eight key supply chain processes?

Order fulfillment is "making the product or service and managing production inventories."

Excess server capacity can be used to mitigate which of the following situations?

Poorly provided service experiences tend to be _______ correctable than a defective, manufactured product.

Lean thinking is characterized by all of the following except:

Corporate Strategy, Performance, and Sustainability

Product Design and Development

Process Design and Capacity Management

Customer Relationships and Customer Service

Demand Management, Forecasting, and Aggregate Planning

Independent Demand Inventory Management

Material Flow Analysis and Facility Layouts

Supplement: Job Scheduling and Vehicle Routing

Lean Systems

Managing Customer and Work Flows

Managing Information Flowsmrp and Erp

Managing Projects

Six Sigma Quality Management

Supplement: Statistical Quality Control

Global Supply Management

Location, Logistics, and Product Returns

Integrating Processes Along the Supply Chain

Filters

Exam 1: Operations Management, Processes, and Supply Chain Management

Describe how disruptions such as natural disasters or terrorism affect supply chains.

High contact services are likely to:

Which of the following would be most likely to enhance supply chain responsiveness?

The reduction of waste, along with continuous improvement, and the synchronization of material flows within the organization and between supply chain trading partners are characteristics of which operations management development?

Demand can be positively stimulated by the use of which of the following demand management techniques?

Which of the following is not one of the eight key supply chain processes?

Designing and producing new products that customers want and doing it frequently and efficiently is associated with which of the eight key supply chain processes?

Which of the eight key supply chain processes refers to "satisfying customer orders"?

Implicit service, as part of a goods-service, includes which of the following?

Operations management concepts are modern concepts and did not exist prior to the 20th century.

Processes turn _________ into ________.

Nissan was able to enhance its profitability by which of the following?

A large hardware store is considering an investment in technology to enable easier inventory tracking of boxes of product when received. What technology could the hardware store consider?

A company's suppliers should be reevaluated _________.

Repairing a ___________ is typically easier than repairing a __________.

A company implementing a liberal policy for accepting customers bringing back unwanted or defective purchases relates to which of the eight key supply chain processes?

Order fulfillment is "making the product or service and managing production inventories."

Excess server capacity can be used to mitigate which of the following situations?

Poorly provided service experiences tend to be _______ correctable than a defective, manufactured product.

Lean thinking is characterized by all of the following except:

Corporate Strategy, Performance, and Sustainability

Product Design and Development

Process Design and Capacity Management

Customer Relationships and Customer Service

Demand Management, Forecasting, and Aggregate Planning

Independent Demand Inventory Management

Material Flow Analysis and Facility Layouts

Supplement: Job Scheduling and Vehicle Routing

Lean Systems

Managing Customer and Work Flows

Managing Information Flowsmrp and Erp

Managing Projects

Six Sigma Quality Management

Supplement: Statistical Quality Control

Global Supply Management

Location, Logistics, and Product Returns

Integrating Processes Along the Supply Chain

Filters

Processes turn _ into .

Repairing a _ is typically easier than repairing a .