Exam 1: Operations Management, Processes, and Supply Chain Management

Process integration between a firm and its suppliers and customers is __________.

A company being forced to form a joint venture with a local company in order to operate in a foreign country is an example of which type of issue faced when expanding services into a foreign market?

Which of the following might be a problem that is typical of services?

All goods reach a customer via a __________.

All of the following are potential benefits of RFID except:

A financial planner is considering the expansion of her services into a new market. In order to manage her expected new customers, she should consider what type of principles?

Software applications that were developed to try and balance part purchases and plant capacities with production requirements are referred to as __________.

Using forecasts will result in no imbalance of demand and capacity.

A company that primarily sells an intangible product is most likely a _________ company.

The development of contingency plans for the occasions when demand and capacity imbalances exist is accomplished by?

Improving __________ in a supply chain can lead to lower inventory costs, better customer service, and information sharing.

Which of the following describes how product lifecycles are changing?

Explicit service, as part of a goods-service, includes which of the following?

The ___________ process would be used to establish and develop relationships with suppliers.

A company modifying its services to appeal to customers in a foreign market is an example of which issue:

High customer contact services are more likely to offer a variety of customization options than low customer contact services.

Which of the following is not one of the eight key supply chain processes?

Collaboration within a supply chain leads to all of the following except __________.

A low contact service is often characterized by which of the following?

Determining how and where to store or move incoming and work-in-process materials is most closely associated with which of the eight key supply chain processes?