Question 1

The key difference between manufacturers and services is?

Accepted Answer

A)  Manufacturers create tangible goods while services are intangible 
B)  Services are typically more expensive than manufacturing 
C)  There are no major differences between the two 
D)  Manufacturers create intangible goods while services are tangible 
A)  Manufacturers create tangible goods while services are intangible 
B)  Services are typically more expensive than manufacturing 
C)  There are no major differences between the two 
D)  Manufacturers create intangible goods while services are tangible

Question 2

Which of the following is a business that would primarily be involved in the production of goods?

Accepted Answer

A)  Furniture manufacturer 
B)  Package delivery company 
C)  Bank 
D)  Technical support call center 
A)  Furniture manufacturer 
B)  Package delivery company 
C)  Bank 
D)  Technical support call center

Question 3

The amount or percentage of time customers are in contact with the service system while the service is being provided refers to?

Accepted Answer

A)  Time or percentage of time in queue 
B)  Interaction 
C)  Engagement 
D)  Customer contact 
A)  Time or percentage of time in queue 
B)  Interaction 
C)  Engagement 
D)  Customer contact

Question 4

Which of the following is most likely to be considered to be a service (rather than a good)?

Accepted Answer

A)  Child's toy 
B)  Loan from a bank 
C)  Light bulb 
D)  Car 
A)  Child's toy 
B)  Loan from a bank 
C)  Light bulb 
D)  Car

Question 5

Facilitating goods, as part of a goods-service, include which of the following?

Accepted Answer

A)  Bank building 
B)  Transportation 
C)  Convenience 
D)  Food in a restaurant 
A)  Bank building 
B)  Transportation 
C)  Convenience 
D)  Food in a restaurant

Question 6

A large manufacturer of farm equipment has recently switched to a product design approach in which representatives from a variety of the firm's functional areas are involved in the product design process. This type of approach is likely be referred to as?

Accepted Answer

A)  Concurrent engineering 
B)  Functional siloing 
C)  Cooperative dynamics 
D)  Decision theory 
A)  Concurrent engineering 
B)  Functional siloing 
C)  Cooperative dynamics 
D)  Decision theory

Question 7

Companies often have multiple supply chains.

Accepted Answer

A) True 
 B)False

Question 8

The recession that began in 2008 challenged global companies to cut costs while maintaining and expanding customer markets.

Accepted Answer

A) True 
 B)False

Question 9

A small manufacturer of customized knitted products for children is considering the use of a new delivery service (it previously relied on mailing products using the postal service). A possible change in delivery service would involve which of the eight key supply chain processes?

Accepted Answer

A)  Order fulfillment 
B)  Demand management 
C)  Customer service management 
D)  Product development and commercialization 
A)  Order fulfillment 
B)  Demand management 
C)  Customer service management 
D)  Product development and commercialization

Question 10

An operations management intern has been hired and will review and suggest enhancements to contracts with a firm's suppliers. The intern is involved in which process?

Accepted Answer

A)  Demand management 
B)  Customer service management 
C)  Manufacturing flow management 
D)  Supplier relationship management 
A)  Demand management 
B)  Customer service management 
C)  Manufacturing flow management 
D)  Supplier relationship management

Question 11

Business process integration refers to which of the following?

Accepted Answer

A)  Selling key processes to competitors to apply pressure to innovate 
B)  The coordination of process design efforts within a company 
C)  The sharing and coordination of key processes between companies in a supply chain 
D)  Quality control initiatives that span multiple firms 
A)  Selling key processes to competitors to apply pressure to innovate 
B)  The coordination of process design efforts within a company 
C)  The sharing and coordination of key processes between companies in a supply chain 
D)  Quality control initiatives that span multiple firms

Question 12

In general, how many suppliers should constitute a firm's supplier base?

Accepted Answer

A)  Many 
B)  Few 
C)  Very many 
D)  Ten 
A)  Many 
B)  Few 
C)  Very many 
D)  Ten

Question 13

A high contact service is often characterized by which of the following?

Accepted Answer

A)  Heavy customer involvement 
B)  A significant investment in transportation services 
C)  High degrees of automation 
D)  Low levels of server training 
A)  Heavy customer involvement 
B)  A significant investment in transportation services 
C)  High degrees of automation 
D)  Low levels of server training

Question 14

How do the eight key supply chain processes drive successful process integration?

Accepted Answer

A successful answer should lin

Question 15

A clothing store hires additional customer service employees in anticipation of demand associated with the release of a popular new product. The clothing store is taking a risk related to which characteristic of services?

Accepted Answer

A)  Service quality varies from server to server 
B)  Services are intangible 
C)  Services cannot be inventoried 
D)  Service quality varies from company to company 
A)  Service quality varies from server to server 
B)  Services are intangible 
C)  Services cannot be inventoried 
D)  Service quality varies from company to company

Question 16

Demand management involves the use of forecasts to plan purchasing, production, and distribution activities.

Accepted Answer

A) True 
 B)False

Question 17

A company wishing to switch from a push-oriented to a pull-oriented system will likely consider the implementation of which concept?

Accepted Answer

A)  Kaizen 
B)  JIT 
C)  TQM 
D)  RFID 
A)  Kaizen 
B)  JIT 
C)  TQM 
D)  RFID

Question 18

Which of the following systems is most complex?

Accepted Answer

A)  ERP 
B)  MRP 
C)  MRP-II 
D)  FRP 
A)  ERP 
B)  MRP 
C)  MRP-II 
D)  FRP

Question 19

Management of customer queues is most closely related to the __________ process.

Accepted Answer

The answer of Management of customer queues is most closely...

Question 20

Which of the eight key supply chain processes refers to "making goods to satisfy target markets"?

Accepted Answer

A)  Returns management 
B)  Demand management 
C)  Manufacturing flow management 
D)  Order fulfillment 
A)  Returns management 
B)  Demand management 
C)  Manufacturing flow management 
D)  Order fulfillment

The key difference between manufacturers and services is?

Which of the following is a business that would primarily be involved in the production of goods?

The amount or percentage of time customers are in contact with the service system while the service is being provided refers to?

Which of the following is most likely to be considered to be a service (rather than a good)?

Facilitating goods, as part of a goods-service, include which of the following?

A large manufacturer of farm equipment has recently switched to a product design approach in which representatives from a variety of the firm's functional areas are involved in the product design process. This type of approach is likely be referred to as?

Companies often have multiple supply chains.

The recession that began in 2008 challenged global companies to cut costs while maintaining and expanding customer markets.

A small manufacturer of customized knitted products for children is considering the use of a new delivery service (it previously relied on mailing products using the postal service). A possible change in delivery service would involve which of the eight key supply chain processes?

An operations management intern has been hired and will review and suggest enhancements to contracts with a firm's suppliers. The intern is involved in which process?

Business process integration refers to which of the following?

In general, how many suppliers should constitute a firm's supplier base?

A high contact service is often characterized by which of the following?

How do the eight key supply chain processes drive successful process integration?

A clothing store hires additional customer service employees in anticipation of demand associated with the release of a popular new product. The clothing store is taking a risk related to which characteristic of services?

Demand management involves the use of forecasts to plan purchasing, production, and distribution activities.

A company wishing to switch from a push-oriented to a pull-oriented system will likely consider the implementation of which concept?

Which of the following systems is most complex?

Management of customer queues is most closely related to the __________ process.

Which of the eight key supply chain processes refers to "making goods to satisfy target markets"?

Corporate Strategy, Performance, and Sustainability

Product Design and Development

Process Design and Capacity Management

Customer Relationships and Customer Service

Demand Management, Forecasting, and Aggregate Planning

Independent Demand Inventory Management

Material Flow Analysis and Facility Layouts

Supplement: Job Scheduling and Vehicle Routing

Lean Systems

Managing Customer and Work Flows

Managing Information Flowsmrp and Erp

Managing Projects

Six Sigma Quality Management

Supplement: Statistical Quality Control

Global Supply Management

Location, Logistics, and Product Returns

Integrating Processes Along the Supply Chain

Filters

Exam 1: Operations Management, Processes, and Supply Chain Management

The key difference between manufacturers and services is?

Which of the following is a business that would primarily be involved in the production of goods?

The amount or percentage of time customers are in contact with the service system while the service is being provided refers to?

Which of the following is most likely to be considered to be a service (rather than a good)?

Facilitating goods, as part of a goods-service, include which of the following?

A large manufacturer of farm equipment has recently switched to a product design approach in which representatives from a variety of the firm's functional areas are involved in the product design process. This type of approach is likely be referred to as?

Companies often have multiple supply chains.

The recession that began in 2008 challenged global companies to cut costs while maintaining and expanding customer markets.

A small manufacturer of customized knitted products for children is considering the use of a new delivery service (it previously relied on mailing products using the postal service). A possible change in delivery service would involve which of the eight key supply chain processes?

An operations management intern has been hired and will review and suggest enhancements to contracts with a firm's suppliers. The intern is involved in which process?

Business process integration refers to which of the following?

In general, how many suppliers should constitute a firm's supplier base?

A high contact service is often characterized by which of the following?

How do the eight key supply chain processes drive successful process integration?

A clothing store hires additional customer service employees in anticipation of demand associated with the release of a popular new product. The clothing store is taking a risk related to which characteristic of services?

Demand management involves the use of forecasts to plan purchasing, production, and distribution activities.

A company wishing to switch from a push-oriented to a pull-oriented system will likely consider the implementation of which concept?

Which of the following systems is most complex?

Management of customer queues is most closely related to the __________ process.

Which of the eight key supply chain processes refers to "making goods to satisfy target markets"?

Corporate Strategy, Performance, and Sustainability

Product Design and Development

Process Design and Capacity Management

Customer Relationships and Customer Service

Demand Management, Forecasting, and Aggregate Planning

Independent Demand Inventory Management

Material Flow Analysis and Facility Layouts

Supplement: Job Scheduling and Vehicle Routing

Lean Systems

Managing Customer and Work Flows

Managing Information Flowsmrp and Erp

Managing Projects

Six Sigma Quality Management

Supplement: Statistical Quality Control

Global Supply Management

Location, Logistics, and Product Returns

Integrating Processes Along the Supply Chain

Filters