Question 1

NYA provides consulting for human resources departments at major corporations. What type of company is NYA?

Accepted Answer

A)  Virtual 
B)  Services 
C)  Manufacturing 
D)  Neither services nor manufacturing 
A)  Virtual 
B)  Services 
C)  Manufacturing 
D)  Neither services nor manufacturing

Question 2

Services ___________ inventoried.

Accepted Answer

A)  cannot be 
B)  are easily 
C)  are often 
D)  can be 
A)  cannot be 
B)  are easily 
C)  are often 
D)  can be

Question 3

A service's goods-service package is defined by all of the following except?

Accepted Answer

A)  Explicit service 
B)  Supporting facility 
C)  Implicit service 
D)  Customer demand 
A)  Explicit service 
B)  Supporting facility 
C)  Implicit service 
D)  Customer demand

Question 4

Which match of characteristics is correct?

Accepted Answer

A)  Services $\rightarrow$  Customers can easily compare competitors' products 
B)  Manufacturing $\rightarrow$  Location based on low cost 
C)  Services $\rightarrow$ Tangible product 
D)  Manufacturing $\rightarrow$  Decentralized locations 
A)  Services $\rightarrow$  Customers can easily compare competitors' products 
B)  Manufacturing $\rightarrow$  Location based on low cost 
C)  Services $\rightarrow$ Tangible product 
D)  Manufacturing $\rightarrow$  Decentralized locations

Question 5

Which of the following would be considered to be an ethical purchasing practice?

Accepted Answer

A)  Purchasing from foreign suppliers 
B)  Selecting suppliers based solely on low cost 
C)  Buying from large firms 
D)  Purchasing from minority-owned firms 
A)  Purchasing from foreign suppliers 
B)  Selecting suppliers based solely on low cost 
C)  Buying from large firms 
D)  Purchasing from minority-owned firms

Question 6

A modern term for business ethics is:

Accepted Answer

A)  Corporate social responsibility 
B)  Ethical management 
C)  Social justice 
D)  Business responsibility 
A)  Corporate social responsibility 
B)  Ethical management 
C)  Social justice 
D)  Business responsibility

Question 7

Operations management professionals are typically well compensated.

Accepted Answer

A) True 
 B)False

Question 8

Transportation, communications, utilities, wholesale trade, retail trade, finance, insurance, real estate, and public administration are considered to be in which sector of the U.S. economy?

Accepted Answer

A)  Farming 
B)  Goods 
C)  Services 
D)  Political 
A)  Farming 
B)  Goods 
C)  Services 
D)  Political

Question 9

Simultaneous design of product, process, and supply chain configuration is referred to as:

Accepted Answer

A)  Two-dimensional cooperative engineering 
B)  Collaborative engineering 
C)  Three-dimensional concurrent engineering 
D)  Diversity engineering 
A)  Two-dimensional cooperative engineering 
B)  Collaborative engineering 
C)  Three-dimensional concurrent engineering 
D)  Diversity engineering

Question 10

Developing successful, long-term relationships with key suppliers is part of which process?

Accepted Answer

A)  Returns management 
B)  Supplier relationship management 
C)  Demand management 
D)  Order fulfillment 
A)  Returns management 
B)  Supplier relationship management 
C)  Demand management 
D)  Order fulfillment

Question 11

Describe how a company can be difficult to classify as a services or goods company. Provide at least one example of such a company where that classification might be difficult.

Accepted Answer

A successful answer will describe how so

Question 12

All of the following are issues faced when expanding services into foreign markets except:

Accepted Answer

A)  Identifying global customers 
B)  Legal and political issues 
C)  Domestic competitors and the economic climate 
D)  Decreased complexity 
A)  Identifying global customers 
B)  Legal and political issues 
C)  Domestic competitors and the economic climate 
D)  Decreased complexity

Question 13

Transportation, storage, and related activities are collectively referred to as "distribution."

Accepted Answer

A) True 
 B)False

Question 14

Operations managers typically take an "inward-facing" view of their organizations.

Accepted Answer

A) True 
 B)False

NYA provides consulting for human resources departments at major corporations. What type of company is NYA?

Services ___________ inventoried.

A service's goods-service package is defined by all of the following except?

Which match of characteristics is correct?

Which of the following would be considered to be an ethical purchasing practice?

A modern term for business ethics is:

Operations management professionals are typically well compensated.

Transportation, communications, utilities, wholesale trade, retail trade, finance, insurance, real estate, and public administration are considered to be in which sector of the U.S. economy?

Simultaneous design of product, process, and supply chain configuration is referred to as:

Developing successful, long-term relationships with key suppliers is part of which process?

Describe how a company can be difficult to classify as a services or goods company. Provide at least one example of such a company where that classification might be difficult.

All of the following are issues faced when expanding services into foreign markets except:

Transportation, storage, and related activities are collectively referred to as "distribution."

Operations managers typically take an "inward-facing" view of their organizations.

Corporate Strategy, Performance, and Sustainability

Product Design and Development

Process Design and Capacity Management

Customer Relationships and Customer Service

Demand Management, Forecasting, and Aggregate Planning

Independent Demand Inventory Management

Material Flow Analysis and Facility Layouts

Supplement: Job Scheduling and Vehicle Routing

Lean Systems

Managing Customer and Work Flows

Managing Information Flowsmrp and Erp

Managing Projects

Six Sigma Quality Management

Supplement: Statistical Quality Control

Global Supply Management

Location, Logistics, and Product Returns

Integrating Processes Along the Supply Chain

Filters

Exam 1: Operations Management, Processes, and Supply Chain Management

NYA provides consulting for human resources departments at major corporations. What type of company is NYA?

Services ___________ inventoried.

A service's goods-service package is defined by all of the following except?

Which match of characteristics is correct?

Which of the following would be considered to be an ethical purchasing practice?

A modern term for business ethics is:

Operations management professionals are typically well compensated.

Transportation, communications, utilities, wholesale trade, retail trade, finance, insurance, real estate, and public administration are considered to be in which sector of the U.S. economy?

Simultaneous design of product, process, and supply chain configuration is referred to as:

Developing successful, long-term relationships with key suppliers is part of which process?

Describe how a company can be difficult to classify as a services or goods company. Provide at least one example of such a company where that classification might be difficult.

All of the following are issues faced when expanding services into foreign markets except:

Transportation, storage, and related activities are collectively referred to as "distribution."

Operations managers typically take an "inward-facing" view of their organizations.

Corporate Strategy, Performance, and Sustainability

Product Design and Development

Process Design and Capacity Management

Customer Relationships and Customer Service

Demand Management, Forecasting, and Aggregate Planning

Independent Demand Inventory Management

Material Flow Analysis and Facility Layouts

Supplement: Job Scheduling and Vehicle Routing

Lean Systems

Managing Customer and Work Flows

Managing Information Flowsmrp and Erp

Managing Projects

Six Sigma Quality Management

Supplement: Statistical Quality Control

Global Supply Management

Location, Logistics, and Product Returns

Integrating Processes Along the Supply Chain

Filters