Exam 1: Operations Management, Processes, and Supply Chain Management

How does enhancing collaboration in a supply chain enhance the supply chain? Find an example or create a hypothetical example that demonstrates the enhancement.

Product returns result in approximately how much cost to U.S. suppliers each year (in terms of % profit)?

Enhanced information sharing is a by-product of collaboration in a supply chain.

Differences between a traditional airline and a budget airline can be best described as a difference in the ___________ of the airlines.

The key supply chain process responsible for on-time delivery of goods and services to customers is referred to as?

Which of the following is likely an example of a low contact service?

Sustainability and profit are, in modern times, largely viewed as being ____________.

__________ the number of suppliers in a company's supplier base can lead to increased leverage on other suppliers and lower prices.

A regional grocery chain has hired an analytics firm to build models to predict which customers are likely to become long-term customers of the chain's stores. These customers will then be carefully targeted with mailers and other marketing outreach. This is an example of which of the eight key supply chain processes?

Customer relationship management software has experienced __________ adoption in recent years.

Which of the following is not a reason for a company to be concerned about the effective management of product returns?

Dabbawalas in Mumbai, India, are most closely linked with which of the eight key supply chain processes?

Product returns result in approximately how much cost to U.S. suppliers each year (in $)?

Which technology enables a device to read data stored on chips at a distance, without requiring line-of-sight scanning?

Forecasting demand and translating that forecast into desired levels of purchasing, production, and distribution activities is part of which of the eight key supply chain processes?

Rebecca and Heather both visit a coffee shop on the same day and leave feedback about the shop on a popular online restaurant rating site. Rebecca leaves very negative feedback while Heather leaves very positive feedback. This is likely an example of what?

What concept is defined as the ability to meet the needs of current supply chain members without hindering the ability to meet the needs of future generations in terms of economic, environmental, and social challenges?

Agriculture, forestry, fishing, mining, construction, and manufacturing are considered to be in which sector of the U.S. economy?

A cell phone manufacturer feeling increased pressure to release new and updated models of cell phones is experiencing the effects of?

A company that is interested in balancing profit-seeking with environmental protection initiatives would likely be interested in which of the following concepts?