Question 1

Illustrate the differences between prevention and appraisal costs using a restaurant setting as an example.

Accepted Answer

Prevention costs are associated with pre

Question 2

MKS Inc., produces meter sticks that have a target length of 100 centimeters with upper and lower specification limits of 100.05 and 99.95 centimeters respectively. Their existing process produces meter sticks with an average length of 99.97 centimeters and a standard deviation of 0.015 centimeters. They are considering the purchase of a new machine that can hold a process output average exactly to target with a standard deviation of 0.02. Which machine will provide a better process capability index?

Accepted Answer

\[
\begin{array}{l}
C_{p k}=\text { Mini

Question 3

An operator of a filling machine plotted the weights of each bag she filled for three weeks. At the same time, a quality inspector randomly took groups of five bags of the same output and plotted the average weights of the samples. The inspector's sampling distribution will:

Accepted Answer

A)  have greater variability than the operator's distribution. 
B)  have less variability than the operator's distribution. 
C)  show if the output has been produced to the operator's specifications. 
D)  have a mean five times greater than the operator's distribution. 
A)  have greater variability than the operator's distribution. 
B)  have less variability than the operator's distribution. 
C)  show if the output has been produced to the operator's specifications. 
D)  have a mean five times greater than the operator's distribution.

Question 4

Table 5.3
  
-Use the information from Table 5.3. What is the upper control limit (UCL) if the bank were to use z = 2 and a sample size of 100?

Accepted Answer

A)  less than or equal to 0.02 
B)  greater than 0.02 but less than or equal to 0.04 
C)  greater than 0.04 but less than or equal to 0.06 
D)  greater than 0.06 
A)  less than or equal to 0.02 
B)  greater than 0.02 but less than or equal to 0.04 
C)  greater than 0.04 but less than or equal to 0.06 
D)  greater than 0.06

Question 5

ISO 9001:2008 standards provide strict guidelines for how products are to be produced.

Accepted Answer

A) True 
 B)False

Question 6

Acceptance sampling is the application of statistics to determine if the quality of incoming materials should be accepted or rejected.

Accepted Answer

A) True 
 B)False

Question 7

Management by fact is required for which of the following intersections within the TQM systems approach?

Accepted Answer

A)  Management Commitment and Leadership and Continuous Improvement 
B)  Continuous Improvement and Employee Involvement 
C)  Employee involvement and Analytical Process Thinking 
D)  Analytical Process Thinking and Management Commitment and Leadership 
A)  Management Commitment and Leadership and Continuous Improvement 
B)  Continuous Improvement and Employee Involvement 
C)  Employee involvement and Analytical Process Thinking 
D)  Analytical Process Thinking and Management Commitment and Leadership

Question 8

The Baldrige Performance Excellence Program is administered by:

Accepted Answer

A)  NASA. 
B)  NIST. 
C)  NORAD. 
D)  NOOB. 
A)  NASA. 
B)  NIST. 
C)  NORAD. 
D)  NOOB.

Question 9

A firm's internal program in employee involvement includes which of the following considerations?

Accepted Answer

A)  defining who is the customer 
B)  supplier management 
C)  product availability 
D)  psychological impressions 
A)  defining who is the customer 
B)  supplier management 
C)  product availability 
D)  psychological impressions

Question 10

Which alternative will increase the probability of detecting a shift in the process average?

Accepted Answer

A)  increasing the control limit spread 
B)  taking smaller samples 
C)  taking smaller samples more frequently 
D)  taking larger samples more frequently 
A)  increasing the control limit spread 
B)  taking smaller samples 
C)  taking smaller samples more frequently 
D)  taking larger samples more frequently

Question 11

Table 5.3
  
-Samples of 100 checks each were taken at a bank from an encoding machine (which records the amount of a check) over a five-day period. Details are summarized in Table 5.3. If the bank were to use the average proportion defective from these five samples as the central line for a process control chart, what would be the central line?

Accepted Answer

A)  less than or equal to 0.01 
B)  greater than 0.01 but less than or equal to 0.02 
C)  greater than 0.02 but less than or equal to 0.03 
D)  greater than 0.03 
A)  less than or equal to 0.01 
B)  greater than 0.01 but less than or equal to 0.02 
C)  greater than 0.02 but less than or equal to 0.03 
D)  greater than 0.03

Question 12

Construct a 3-sigma $ \bar{x} $ 
and R-chart for the length in centimeters of a part from the following table.

Accepted Answer

Answer: @#LAT-DLM&
 Control limits for @#LAT-DLM&-chart:
@#LAT-DLM& 
@#LAT-DLM&

Question 13

Regarding control charts, a type I error refers to concluding that the process is:

Accepted Answer

A)  in control when it is not in control. 
B)  incapable when it is capable. 
C)  out of control when it is in control. 
D)  capable when it is not capable. 
A)  in control when it is not in control. 
B)  incapable when it is capable. 
C)  out of control when it is in control. 
D)  capable when it is not capable.

Question 14

A firm targeting Six Sigma quality will use a process capability ratio of ________ as their goal.

Accepted Answer

The answer of A firm targeting Six Sigma quality will...

Question 15

When considering the plan-do-study-act cycle for problem solving, evaluating how closely a project's results correspond to the initial goals set for the work is part of the ________ step.

Accepted Answer

A)  plan 
B)  do 
C)  study 
D)  act 
A)  plan 
B)  do 
C)  study 
D)  act

Question 16

Defects are caught and corrected where they were created under a(n) ________ philosophy.

Accepted Answer

quality at

Question 17

In Statistical Process Control, ________ are used to detect defects and determine if the process has deviated from design specifications.

Accepted Answer

A)  flowcharts 
B)  cause-and-effect diagrams 
C)  process capability charts 
D)  control charts 
A)  flowcharts 
B)  cause-and-effect diagrams 
C)  process capability charts 
D)  control charts

Question 18

The upper and lower specifications for a service are 10 min. and 8 min., respectively. The process average is 9 min. and the process capability ratio is 1.33. What is the process standard deviation?

Accepted Answer

A)  0.1 
B)  0.15 
C)  0.20 
D)  0.25 
A)  0.1 
B)  0.15 
C)  0.20 
D)  0.25

Question 19

Which one of the following statements relating to quality is True?

Accepted Answer

A)  Sampling procedures based on measurement by variables should be used when quality specifications are complex. 
B)  A distribution of sample means has more variance than the process distribution itself. 
C)  The distribution of sample means can be approximated by the normal distribution. 
D)  Sampling is a better approach than 100 percent inspection when the cost of accepting a defective item is very high. 
A)  Sampling procedures based on measurement by variables should be used when quality specifications are complex. 
B)  A distribution of sample means has more variance than the process distribution itself. 
C)  The distribution of sample means can be approximated by the normal distribution. 
D)  Sampling is a better approach than 100 percent inspection when the cost of accepting a defective item is very high.

Question 20

Which of the following would be considered a prevention cost of quality?

Accepted Answer

A)  inspecting incoming raw materials 
B)  training workers to perform their jobs 
C)  issuing a recall of defective product before another customer is injured 
D)  performing a 24 hour burn-in on every item produced to make sure it works before it is shipped 
A)  inspecting incoming raw materials 
B)  training workers to perform their jobs 
C)  issuing a recall of defective product before another customer is injured 
D)  performing a 24 hour burn-in on every item produced to make sure it works before it is shipped

Exam 3: Quality and Performance

Illustrate the differences between prevention and appraisal costs using a restaurant setting as an example.

An operator of a filling machine plotted the weights of each bag she filled for three weeks. At the same time, a quality inspector randomly took groups of five bags of the same output and plotted the average weights of the samples. The inspector's sampling distribution will:

Table 5.3 -Use the information from Table 5.3. What is the upper control limit (UCL) if the bank were to use z = 2 and a sample size of 100?

ISO 9001:2008 standards provide strict guidelines for how products are to be produced.

Acceptance sampling is the application of statistics to determine if the quality of incoming materials should be accepted or rejected.

Management by fact is required for which of the following intersections within the TQM systems approach?

The Baldrige Performance Excellence Program is administered by:

A firm's internal program in employee involvement includes which of the following considerations?

Which alternative will increase the probability of detecting a shift in the process average?

Construct a 3-sigma xˉ \bar{x} xˉ and R-chart for the length in centimeters of a part from the following table.

Regarding control charts, a type I error refers to concluding that the process is:

A firm targeting Six Sigma quality will use a process capability ratio of ________ as their goal.

When considering the plan-do-study-act cycle for problem solving, evaluating how closely a project's results correspond to the initial goals set for the work is part of the ________ step.

Defects are caught and corrected where they were created under a(n) ________ philosophy.

In Statistical Process Control, ________ are used to detect defects and determine if the process has deviated from design specifications.

The upper and lower specifications for a service are 10 min. and 8 min., respectively. The process average is 9 min. and the process capability ratio is 1.33. What is the process standard deviation?

Which one of the following statements relating to quality is True?

Which of the following would be considered a prevention cost of quality?

Using Operations to Create Value

Process Strategy and Analysis

Capacity Planning

Constraint Management

Lean Systems

Project Management

Forecasting

Inventory Management

Operations Planning and Scheduling

Resource Planning

Supply Chain Design

Supply Chain Logistic Networks

Supply Chain Integration

Supply Chain Sustainability

Supplement A Decision Making

Supplement J Operations Scheduling

Supplement K Layout

Supplement B Waiting Lines

Supplement C Special Inventory Models

Supplement D Linear Programming

Supplement E Simulation

Supplement F Financial Analysis

Supplement G Acceptance Sampling Plans

Supplement H Measuring Output Rates

Supplement I Learning Curve Analysis

Filters

Construct a 3-sigma $\bar{x}$ and R-chart for the length in centimeters of a part from the following table. $Construct a 3-sigma \bar{x} and R-chart for the length in centimeters of a part from the following table.$