Question 1

Which of these ISO standards has the greatest number of organizations certified as of 2009?

Accepted Answer

A)  ISO 9001:2008. 
B)  ISO 14000:2004. 
C)  ISO 19000:2008. 
D)  ISO 26000:2010. 
A)  ISO 9001:2008. 
B)  ISO 14000:2004. 
C)  ISO 19000:2008. 
D)  ISO 26000:2010.

Question 2

The underlying statistical distribution for the p-chart is:

Accepted Answer

A)  Poisson. 
B)  binomial 
C)  percentage. 
D)  normal. 
A)  Poisson. 
B)  binomial 
C)  percentage. 
D)  normal.

Question 3

________ refers to how well the product or service performs its intended purpose.

Accepted Answer

The answer of ________ refers to how well the product...

Question 4

Process capability can be addressed when:

Accepted Answer

A)  assignable causes are present. 
B)  a process is in statistical control. 
C)  a process is in statistical control but assignable causes are present. 
D)  the nominal value equals the tolerance regardless of assignable causes. 
A)  assignable causes are present. 
B)  a process is in statistical control. 
C)  a process is in statistical control but assignable causes are present. 
D)  the nominal value equals the tolerance regardless of assignable causes.

Question 5

Four samples of 100 each were taken from an assembly line, with the following results:  
Using the historical average as the central line of the chart, which one of the following is the limit for an attributes control chart with z = 2?

Accepted Answer

A) UCL > 0.1 and LCL > 0.03 B) UCL > 0.1 and LCL 0.03 D) UCL < 0.1 and LCL < 0.03 A) UCL > 0.1 and LCL > 0.03 B) UCL > 0.1 and LCL 0.03 D) UCL < 0.1 and LCL < 0.03

Question 6

What are the steps in the Six Sigma improvement model and how do they relate to the PDSA cycle?

Accepted Answer

The Six Sigma improvement model contains

Question 7

Continuous improvement is one of the four pillars of TQM.

Accepted Answer

A) True 
 B)False

Question 8

Regarding control charts, changing from two-sigma limits to three-sigma limits:

Accepted Answer

A)  increases the probability of concluding nothing has changed, when in fact it has. 
B)  increases the probability of searching for a cause when none exists. 
C)  decreases the probability that the process average will change. 
D)  decreases the probability that defects will be generated by the process. 
A)  increases the probability of concluding nothing has changed, when in fact it has. 
B)  increases the probability of searching for a cause when none exists. 
C)  decreases the probability that the process average will change. 
D)  decreases the probability that defects will be generated by the process.

Question 9

The TQM pillar of ________ involves the use of tools such as process control and process capability.

Accepted Answer

Analytical

Question 10

Five samples of size 4 were taken from a process. A range chart was developed that had LCLR = 0 and UCLR = 2.50. Similarly, an average chart was developed with the average range from the five samples, with LCL $ \bar{x} $ = 15.0 and LCL $ \bar{x} $ = 24.0. The ranges for each of the five samples were 1.75, 2.42, 2.75, 2.04, and 2.80, respectively. The values of the sample average for each sample were 19.5, 22.3, 17.4, 20.1, and 18.9, respectively. What can you tell management from this analysis?

Accepted Answer

A)  The process variability is out of control, and we cannot make a statement about the process average. 
B)  The process variability is out of control, but the process average is in control. 
C)  The process variability and the process average are out of control. 
D)  We cannot tell if the process variability or the process average is out of control. 
A)  The process variability is out of control, and we cannot make a statement about the process average. 
B)  The process variability is out of control, but the process average is in control. 
C)  The process variability and the process average are out of control. 
D)  We cannot tell if the process variability or the process average is out of control.

Question 11

The notion of internal customers applies to all parts of a firm.

Accepted Answer

A) True 
 B)False

Question 12

________ are small groups of supervisors and employees who meet to identify, analyze, and solve production and quality problems.

Accepted Answer

Problem-so

Question 13

What are any three dimensions of quality and which one accurately describes how you assess education?

Accepted Answer

Answers will vary on the educational ass

Question 14

The internal failure known as ________ occurs when an item is unfit for further processing.

Accepted Answer

The answer of The internal failure known as ________ occurs...

Question 15

Describe the systems approach for total quality management by outlining the four pillars of TQM and discussing challenges organizations face in implementing this approach.

Accepted Answer

Answers will vary but should address the

Question 16

________ is a comprehensive and flexible system for achieving, sustaining, and maximizing business success through intensive data analysis and process management, improvement and reengineering.

Accepted Answer

The answer of ________ is a comprehensive and flexible system...

Question 17

The three sigma limits for a process whose distribution conforms to the normal distribution include approximately:

Accepted Answer

A)  50% of the observed values, in the long run. 
B)  68% of the observed values, in the long run. 
C)  95% of the observed values in the long run. 
D)  99% of the observed values in the long run. 
A)  50% of the observed values, in the long run. 
B)  68% of the observed values, in the long run. 
C)  95% of the observed values in the long run. 
D)  99% of the observed values in the long run.

Question 18

A manufacturer enjoys both a Cpk and a CP = 2.0. How high does the process mean have to drift (in number of standard deviations) away from target in order to result in a 1% chance of making a product out of specification? Illustrate this situation (both before shift and after shift) with a diagram.

Accepted Answer

Initially the process has a Cpk and a CP

Question 19

The Baldrige Performance Excellence Program:

Accepted Answer

A)  focuses on large manufacturing companies because of the impact they have on the economy. 
B)  involves seven major criteria that are built on the base of customer satisfaction. 
C)  is a set of standards governing the requirements for documentation of a quality program. 
D)  was devised by the International Organization for Standardization for companies doing business in Europe. 
A)  focuses on large manufacturing companies because of the impact they have on the economy. 
B)  involves seven major criteria that are built on the base of customer satisfaction. 
C)  is a set of standards governing the requirements for documentation of a quality program. 
D)  was devised by the International Organization for Standardization for companies doing business in Europe.

Question 20

Table 5.4
The manager of Champion Cooling Company has recently implemented a statistical process control method. The accompanying table shows the recorded temperatures of five different samples of walk-in coolers that were produced in the previous month.
  
-Use the information in Table 5.4. The first point plotted on the x-bar chart has a value of:

Accepted Answer

A)  104.3. 
B)  103.7. 
C)  102.0. 
D)  103.2. 
A)  104.3. 
B)  103.7. 
C)  102.0. 
D)  103.2.

Exam 3: Quality and Performance

Which of these ISO standards has the greatest number of organizations certified as of 2009?

The underlying statistical distribution for the p-chart is:

________ refers to how well the product or service performs its intended purpose.

Process capability can be addressed when:

Four samples of 100 each were taken from an assembly line, with the following results: Using the historical average as the central line of the chart, which one of the following is the limit for an attributes control chart with z = 2?

What are the steps in the Six Sigma improvement model and how do they relate to the PDSA cycle?

Continuous improvement is one of the four pillars of TQM.

Regarding control charts, changing from two-sigma limits to three-sigma limits:

The TQM pillar of ________ involves the use of tools such as process control and process capability.

The notion of internal customers applies to all parts of a firm.

________ are small groups of supervisors and employees who meet to identify, analyze, and solve production and quality problems.

What are any three dimensions of quality and which one accurately describes how you assess education?

The internal failure known as ________ occurs when an item is unfit for further processing.

Describe the systems approach for total quality management by outlining the four pillars of TQM and discussing challenges organizations face in implementing this approach.

________ is a comprehensive and flexible system for achieving, sustaining, and maximizing business success through intensive data analysis and process management, improvement and reengineering.

The three sigma limits for a process whose distribution conforms to the normal distribution include approximately:

A manufacturer enjoys both a Cpk and a CP = 2.0. How high does the process mean have to drift (in number of standard deviations) away from target in order to result in a 1% chance of making a product out of specification? Illustrate this situation (both before shift and after shift) with a diagram.

The Baldrige Performance Excellence Program:

Using Operations to Create Value

Process Strategy and Analysis

Capacity Planning

Constraint Management

Lean Systems

Project Management

Forecasting

Inventory Management

Operations Planning and Scheduling

Resource Planning

Supply Chain Design

Supply Chain Logistic Networks

Supply Chain Integration

Supply Chain Sustainability

Supplement A Decision Making

Supplement J Operations Scheduling

Supplement K Layout

Supplement B Waiting Lines

Supplement C Special Inventory Models

Supplement D Linear Programming

Supplement E Simulation

Supplement F Financial Analysis

Supplement G Acceptance Sampling Plans

Supplement H Measuring Output Rates

Supplement I Learning Curve Analysis

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