Question 1

Maslow grouped esteem needs into lower esteem needs and higher esteem needs. Which of the following is a lower esteem need?

Accepted Answer

A)  Freedom 
B)  Self-respect 
C)  Competence 
D)  Prestige 
A)  Freedom 
B)  Self-respect 
C)  Competence 
D)  Prestige D

Question 2

A 'fully functioning' employee is one who

Accepted Answer

A)  works above and beyond that which is required in normal circumstances 
B)  has a positive self-concept 
C)  is committed to the organisation 
D)  is more productive than colleagues 
A)  works above and beyond that which is required in normal circumstances 
B)  has a positive self-concept 
C)  is committed to the organisation 
D)  is more productive than colleagues B

Question 3

Increasing your self-esteem will increase your effectiveness at work.

Accepted Answer

A) True 
 B)False  True

Question 4

Rewarding people's strengths and accomplishments is a characteristic of someone with social awareness.

Accepted Answer

A) True 
 B)False

Question 5

According to theories about emotional intelligence, the success of a business organisation depends largely on

Accepted Answer

A)  the level of emotional intelligence amongst customers 
B)  the success of employees 
C)  the behaviour of the employees 
D)  individuals' communication skills 
A)  the level of emotional intelligence amongst customers 
B)  the success of employees 
C)  the behaviour of the employees 
D)  individuals' communication skills

Question 6

One can't maintain a positive self-concept when consistently using negative self-talk.

Accepted Answer

A) True 
 B)False

Question 7

Empathy in the context of emotional intelligence is really about

Accepted Answer

A)  seeing and feeling it from the other person's perspective 
B)  feeling "at one" with others 
C)  providing appropriate and timely emotional and other personal support to others time of need 
D)  self-disclosing at critical times 
A)  seeing and feeling it from the other person's perspective 
B)  feeling "at one" with others 
C)  providing appropriate and timely emotional and other personal support to others time of need 
D)  self-disclosing at critical times

Question 8

Emotional intelligence is the capacity for

Accepted Answer

A)  interaction in the personal and social domains 
B)  self-awareness, self-management, social awareness and relationship management 
C)  feelings, intelligent decisions, communicative ability and a collaborative work ethic 
D)  initiative, empathy, motivation and leadership 
A)  interaction in the personal and social domains 
B)  self-awareness, self-management, social awareness and relationship management 
C)  feelings, intelligent decisions, communicative ability and a collaborative work ethic 
D)  initiative, empathy, motivation and leadership

Question 9

Tasneem is a new manager at a marketing firm, finishing her first year with the company. She recently received performance feedback from members of her team, her peers and her manager. The feedback indicated that Tasneem's team does not feel well supported by Tasneem, that they do not feel there is mutual understanding and that Tasneem is often unable to read verbal and nonverbal cues of her team members. To be more effective, Tasneem should strive for development in the area of

Accepted Answer

A)  self-awareness. 
B)  thought leadership. 
C)  self-concept. 
D)  social skills. 
A)  self-awareness. 
B)  thought leadership. 
C)  self-concept. 
D)  social skills.

Question 10

Recognition and respect of others are higher esteem needs.

Accepted Answer

A) True 
 B)False

Question 11

The concept of emotional intelligence is clearly defined and straightforward.

Accepted Answer

A) True 
 B)False

Question 12

People who act in an empathetic way

Accepted Answer

A)  apologise and offer support 
B)  take an active interest in an other people's concerns 
C)  acknowledge the rights of others as well as their own rights 
D)  are passionate about helping people 
A)  apologise and offer support 
B)  take an active interest in an other people's concerns 
C)  acknowledge the rights of others as well as their own rights 
D)  are passionate about helping people

Question 13

Self-disclosure is not threatening because people know that self-disclosure and feedback increase understanding and lead to more open communication.

Accepted Answer

A) True 
 B)False

Question 14

Amongst other things, the complexity in the modern workplace requires

Accepted Answer

A)  self-censorship 
B)  self-motivation 
C)  assertive behaviour 
D)  reflective thinking 
A)  self-censorship 
B)  self-motivation 
C)  assertive behaviour 
D)  reflective thinking

Question 15

Emotional intelligence consists of

Accepted Answer

A)  personal skills, characteristics and competencies 
B)  behaviour, feelings, and relationships 
C)  romanticism and high sensitivity 
D)  knowing feelings, using feelings and making decisions 
A)  personal skills, characteristics and competencies 
B)  behaviour, feelings, and relationships 
C)  romanticism and high sensitivity 
D)  knowing feelings, using feelings and making decisions

Question 16

Self-concept, or how people see themselves, influences the way they relate to others.

Accepted Answer

A) True 
 B)False

Question 17

Which of the following accounts for nearly 90 percent of what moves people up the employment ladder when IQ and technical skills are roughly similar?

Accepted Answer

A)  Business relationships 
B)  Productivity 
C)  Emotional intelligence 
D)  Confidence 
A)  Business relationships 
B)  Productivity 
C)  Emotional intelligence 
D)  Confidence

Question 18

Empathy impairs the communication climate.

Accepted Answer

A) True 
 B)False

Question 19

You have probably developed a positive self-concept if people have

Accepted Answer

A)  made you feel valued 
B)  been impressed by you 
C)  made you feel proud 
D)  made you feel competitive 
A)  made you feel valued 
B)  been impressed by you 
C)  made you feel proud 
D)  made you feel competitive

Question 20

Emotional facilitation of thought enables a person to associate emotions with other mental sensations.

Accepted Answer

A) True 
 B)False

Exam 3: Emotional Intelligence: Managing Self and Relationships

Maslow grouped esteem needs into lower esteem needs and higher esteem needs. Which of the following is a lower esteem need?

A 'fully functioning' employee is one who

Increasing your self-esteem will increase your effectiveness at work.

Rewarding people's strengths and accomplishments is a characteristic of someone with social awareness.

According to theories about emotional intelligence, the success of a business organisation depends largely on

One can't maintain a positive self-concept when consistently using negative self-talk.

Empathy in the context of emotional intelligence is really about

Emotional intelligence is the capacity for

Recognition and respect of others are higher esteem needs.

The concept of emotional intelligence is clearly defined and straightforward.

People who act in an empathetic way

Self-disclosure is not threatening because people know that self-disclosure and feedback increase understanding and lead to more open communication.

Amongst other things, the complexity in the modern workplace requires

Emotional intelligence consists of

Self-concept, or how people see themselves, influences the way they relate to others.

Which of the following accounts for nearly 90 percent of what moves people up the employment ladder when IQ and technical skills are roughly similar?

Empathy impairs the communication climate.

You have probably developed a positive self-concept if people have

Emotional facilitation of thought enables a person to associate emotions with other mental sensations.

Communication Foundations

Interpersonal Communication

Negotiation and Conflict Management

Intercultural Communication

Communication Across the Organisation

Leadership

Team and Work Group Communication

Effective Meetings: Face-To-Face and Virtual

Customer Engagement

Public Relations

Managing Big Data and Knowledge

Researching and Processing Information

Conducting Surveys and Questionnaires

Critical Thinking, Argument, Logic and Persuasion

Communicating Through Visuals

Oral Presentations and Public Speaking

Writing for the Professions

Writing Correspondence, Emails and Short Reports

Writing Long Reports

Writing Reflective Journals

Academic Writing

Social Media

Writing for the Web

The Job Search, Résumés and Interviews in the Digital Era

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