Question 1

The matrix structure and reporting lines are designed to focus on the status of staff.

Accepted Answer

A) True 
 B)False  False

Question 2

How people work and how organisations are valued in contemporary economies are often changed by the exercise of authority, coordination and control in an organisation.

Accepted Answer

A) True 
 B)False  False

Question 3

An organisation that has a low level of formalisation shows:

Accepted Answer

A)  a flat management structure and little formality during interactions. 
B)  little control and independence for employees. 
C)  small or no power available for employees. 
D)  a low level of control by management. 
A)  a flat management structure and little formality during interactions. 
B)  little control and independence for employees. 
C)  small or no power available for employees. 
D)  a low level of control by management. D

Question 4

The grapevine is an important part of any group or organisation's communication network and well worth understanding.

Accepted Answer

A) True 
 B)False

Question 5

Organisational cultures are similar across different organisations.

Accepted Answer

A) True 
 B)False

Question 6

Acknowledgement and feedback to individuals and groups on their achievements normally leads to increased job satisfaction.

Accepted Answer

A) True 
 B)False

Question 7

According to Robbins et al (2008), culture is NOT created by

Accepted Answer

A)  founders indoctrinating and socialising employees to their way of thinking and feeling. 
B)  founders' own behaviour in acting as role models to encourage employees to identify with them. 
C)  founders hiring and keeping employees who are more creative than they are. 
D)  all of the above. 
A)  founders indoctrinating and socialising employees to their way of thinking and feeling. 
B)  founders' own behaviour in acting as role models to encourage employees to identify with them. 
C)  founders hiring and keeping employees who are more creative than they are. 
D)  all of the above.

Question 8

In knowledge-management structures, low formalisation gives knowledge workers a high degree of autonomy, discretion and control over their work.

Accepted Answer

A) True 
 B)False

Question 9

Matrix structures and the organisation's culture should enable managers and teams to collaborate.

Accepted Answer

A) True 
 B)False

Question 10

A major impact on the effectiveness of communication in the workplace is determined by:

Accepted Answer

A)  the behaviour of senior staff and the way an organisation is structured. 
B)  the type of background that employees have. 
C)  the level of education achieved by management. 
D)  the level of communication technologies deployed. 
A)  the behaviour of senior staff and the way an organisation is structured. 
B)  the type of background that employees have. 
C)  the level of education achieved by management. 
D)  the level of communication technologies deployed.

Question 11

Why does a matrix organisation enable quicker and more efficient decision making?

Accepted Answer

A)  It is simple to administer. 
B)  It is functional and divisional with both vertical and horizontal command chains. 
C)  Managers and staff have strong interpersonal and communication skills. 
D)  It is a complex and formal structure. 
A)  It is simple to administer. 
B)  It is functional and divisional with both vertical and horizontal command chains. 
C)  Managers and staff have strong interpersonal and communication skills. 
D)  It is a complex and formal structure.

Question 12

Knowledge management organisational structures comprise of knowledge leaders.

Accepted Answer

A) True 
 B)False

Question 13

What, according to Drucker (1973) and others, is the contemporary aim of communication?

Accepted Answer

A)  Enhance the rapid development of information technology. 
B)  Increase knowledge acquisition, applications and services. 
C)  Change how people behave in the workplace. 
D)  Communicate more effectively with managers. 
A)  Enhance the rapid development of information technology. 
B)  Increase knowledge acquisition, applications and services. 
C)  Change how people behave in the workplace. 
D)  Communicate more effectively with managers.

Question 14

How can communication be improved within and outside an organisation?

Accepted Answer

A)  By shaping the organisation's operations, its performance, the behaviour of people and the flow of communication 
B)  By analysing an organisation's structure and flow of communication 
C)  By facilitating open and clear communication by all, across the organisation 
D)  By identifying organisational, individual and cultural factors 
A)  By shaping the organisation's operations, its performance, the behaviour of people and the flow of communication 
B)  By analysing an organisation's structure and flow of communication 
C)  By facilitating open and clear communication by all, across the organisation 
D)  By identifying organisational, individual and cultural factors

Question 15

Complexity in an organisational structure relates to

Accepted Answer

A)  jobs and levels of differentiation. 
B)  the range of tasks that have to be carried out. 
C)  the level of sophistication of service and product delivered. 
D)  the range and depth of tasks that have to be carried out. 
A)  jobs and levels of differentiation. 
B)  the range of tasks that have to be carried out. 
C)  the level of sophistication of service and product delivered. 
D)  the range and depth of tasks that have to be carried out.

Question 16

According to Robbins et al (2008), which network sees the highest level of member satisfaction in small group networks?

Accepted Answer

A)  wheel network. 
B)  all-channel network. 
C)  network. 
D)  circle network. 
A)  wheel network. 
B)  all-channel network. 
C)  network. 
D)  circle network.

Question 17

What is the major challenge for management?

Accepted Answer

A)  To find a balance between control, motivation, efficiency and effectiveness 
B)  To identify the various communication processes 
C)  To identify the needs of individuals and the organisation 
D)  To give appropriate feedback within an organisation 
A)  To find a balance between control, motivation, efficiency and effectiveness 
B)  To identify the various communication processes 
C)  To identify the needs of individuals and the organisation 
D)  To give appropriate feedback within an organisation

Question 18

Which of the following is an example of communication within an informal structure in an organisation?

Accepted Answer

A)  Sara receives formal documentation from her senior staff member, Akbul. 
B)  Managers Lucas and Jill are having a telephone conversation ahead of a business meeting. 
C)  Maria phones Ms Porter, her client, to follow up about a booking. 
D)  None of the above. 
A)  Sara receives formal documentation from her senior staff member, Akbul. 
B)  Managers Lucas and Jill are having a telephone conversation ahead of a business meeting. 
C)  Maria phones Ms Porter, her client, to follow up about a booking. 
D)  None of the above.

Question 19

Which of the following statements would most likely result in achieving an organisation's goals?

Accepted Answer

A)  When the points of view of employers and employees are similar. 
B)  When the employees persuade leaders and managers to appreciate their point of view. 
C)  When business organisations develop effective communication channels. 
D)  When the employer and employees work towards the same goals. 
A)  When the points of view of employers and employees are similar. 
B)  When the employees persuade leaders and managers to appreciate their point of view. 
C)  When business organisations develop effective communication channels. 
D)  When the employer and employees work towards the same goals.

Question 20

In a bureaucratic structure, the organisation is complex with many different levels of management.

Accepted Answer

A) True 
 B)False

Exam 6: Communication Across the Organisation

The matrix structure and reporting lines are designed to focus on the status of staff.

How people work and how organisations are valued in contemporary economies are often changed by the exercise of authority, coordination and control in an organisation.

An organisation that has a low level of formalisation shows:

The grapevine is an important part of any group or organisation's communication network and well worth understanding.

Organisational cultures are similar across different organisations.

Acknowledgement and feedback to individuals and groups on their achievements normally leads to increased job satisfaction.

According to Robbins et al (2008), culture is NOT created by

In knowledge-management structures, low formalisation gives knowledge workers a high degree of autonomy, discretion and control over their work.

Matrix structures and the organisation's culture should enable managers and teams to collaborate.

A major impact on the effectiveness of communication in the workplace is determined by:

Why does a matrix organisation enable quicker and more efficient decision making?

Knowledge management organisational structures comprise of knowledge leaders.

What, according to Drucker (1973) and others, is the contemporary aim of communication?

How can communication be improved within and outside an organisation?

Complexity in an organisational structure relates to

According to Robbins et al (2008), which network sees the highest level of member satisfaction in small group networks?

What is the major challenge for management?

Which of the following is an example of communication within an informal structure in an organisation?

Which of the following statements would most likely result in achieving an organisation's goals?

In a bureaucratic structure, the organisation is complex with many different levels of management.

Communication Foundations

Interpersonal Communication

Emotional Intelligence: Managing Self and Relationships

Negotiation and Conflict Management

Intercultural Communication

Leadership

Team and Work Group Communication

Effective Meetings: Face-To-Face and Virtual

Customer Engagement

Public Relations

Managing Big Data and Knowledge

Researching and Processing Information

Conducting Surveys and Questionnaires

Critical Thinking, Argument, Logic and Persuasion

Communicating Through Visuals

Oral Presentations and Public Speaking

Writing for the Professions

Writing Correspondence, Emails and Short Reports

Writing Long Reports

Writing Reflective Journals

Academic Writing

Social Media

Writing for the Web

The Job Search, Résumés and Interviews in the Digital Era

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