Exam 8: Team and Work Group Communication

Taking time out to celebrate an achievement or a social occasion such as a team member's birthday or anniversary are examples of what?

The differences between organisations and groups are the structure, size and norms.

A project team is regarded as a(n)

Gatekeeping involves asking questions and giving information in a group in order to solve problems, get to know one another, clarify information and receive and give feedback.

Focusing involves keeping a group discussion on track, and highlighting or clarifying what has occurred.

What are the two major categories of workgroups in an organisation?

There is a risk that effective groups may be exclusive and negative towards others who are different.

The advantages of a group decision over an individual decision theoretically depend on:

Dysfunctional roles are behaviours intended to distract a group from its purpose or to inhibit progress towards its goals.

How is the type of role that a person plays in a team determined?

A digital native is an individual who was born prior to the widespread adoption of digital technology.

A role within a group or team is:

According to Lipman-Blumen et al (1999), what do today's organisations need?

Mediating involves attempting to resolve conflicts among participants.

Self-managed work teams are neither semi-autonomous nor autonomous, with a high level of control over their work.

Intergenerational teams are made up of three of the four groups: baby boomers, generation X, generation Y and generation Z.

One of the factors common to all project teams is clarity of purpose, achieved by understanding their manager's needs.

The quality of interactions, sharing of information, decision making and team activities at each of the five stages of team development is affected by the team members' skills in collaboration and communication.

In a meeting, a group is told about some new ideas. Although no-one in the group likes the ideas, no-one challenges them within the group. What kind of group would this be considered to be?

Norms in the theory of teams and groups are the shared ideas and expectations about how members of a group should behave.