Question 1

Most of the time, the message received is the same as the message sent.

Accepted Answer

A) True 
 B)False  False

Question 2

In view of the gap between intent and effect, communication should not be taken for granted because:

Accepted Answer

A)  the message sent is often quite different from the message received. 
B)  barriers arise when the sender assumes that the receiver will automatically understand the message. 
C)  we can learn more from listening than talking. 
D)  we can recognise different kinds of unspoken messages. 
A)  the message sent is often quite different from the message received. 
B)  barriers arise when the sender assumes that the receiver will automatically understand the message. 
C)  we can learn more from listening than talking. 
D)  we can recognise different kinds of unspoken messages. A

Question 3

Communication barriers are often caused by:

Accepted Answer

A)  the sender or the receiver. 
B)  the appropriate choice of words. 
C)  a suitable channel. 
D)  receiver attention. 
A)  the sender or the receiver. 
B)  the appropriate choice of words. 
C)  a suitable channel. 
D)  receiver attention. A

Question 4

Communication is a two-way process and takes place in many situations, for many reasons and with the possibility of many interpretations.

Accepted Answer

A) True 
 B)False

Question 5

Communication is generally defined as:

Accepted Answer

A)  any behaviour which is received by another. 
B)  knowledge, feelings and thoughts that are encoded. 
C)  verbal and nonverbal behaviours perceived by another. 
D)  human experiences transmitted via a channel. 
A)  any behaviour which is received by another. 
B)  knowledge, feelings and thoughts that are encoded. 
C)  verbal and nonverbal behaviours perceived by another. 
D)  human experiences transmitted via a channel.

Question 6

Which of the following statements regarding feedback is correct?

Accepted Answer

A)  Feedback is always intentional. 
B)  Feedback reduces continuity in communication. 
C)  Feedback prevents senders from measuring the effectiveness of their communication. 
D)  Feedback increases the amount of time needed to send the message. 
A)  Feedback is always intentional. 
B)  Feedback reduces continuity in communication. 
C)  Feedback prevents senders from measuring the effectiveness of their communication. 
D)  Feedback increases the amount of time needed to send the message.

Question 7

The purpose of communication models and diagrams is to explain and classify every feature in the communication process.

Accepted Answer

A) True 
 B)False

Question 8

Although senders of a message should always be aware of the gap between intent and effect of communication, if the communication fails it is usually the receiver's faulty interpretation that is to blame.

Accepted Answer

A) True 
 B)False

Question 9

The purpose of an audience-centred approach is to provide ideas and give feedback to enhance understanding.

Accepted Answer

A) True 
 B)False

Question 10

Senders and receivers are able to communicate more effectively in terms of different cultural diversities by:

Accepted Answer

A)  understanding different rules for the use of humour, irony and courtesy. 
B)  perceiving the intended message. 
C)  understanding their own cultural filter and accepting other cultural filters. 
D)  identifying dimensions in the context. 
A)  understanding different rules for the use of humour, irony and courtesy. 
B)  perceiving the intended message. 
C)  understanding their own cultural filter and accepting other cultural filters. 
D)  identifying dimensions in the context.

Question 11

'The message received is not necessarily the same as the message sent' refers to the general impact on communication of:

Accepted Answer

A)  less than adequate feedback. 
B)  communication barriers. 
C)  poor choice of communication channels. 
D)  ignoring the importance of context. 
A)  less than adequate feedback. 
B)  communication barriers. 
C)  poor choice of communication channels. 
D)  ignoring the importance of context.

Question 12

Employees need to avoid prejudice and discrimination at work because:

Accepted Answer

A)  it is illegal. 
B)  organisations are increasingly global in their operations. 
C)  it is difficult to build positive relationships and collaborate if this exists. 
D)  all of the above. 
A)  it is illegal. 
B)  organisations are increasingly global in their operations. 
C)  it is difficult to build positive relationships and collaborate if this exists. 
D)  all of the above.

Question 13

Within an organisation, messages are sent and received:

Accepted Answer

A)  primarily through emails. 
B)  primarily through formal communication channels. 
C)  primarily through formal channels. 
D)  through a combination of all the above channels. 
A)  primarily through emails. 
B)  primarily through formal communication channels. 
C)  primarily through formal channels. 
D)  through a combination of all the above channels.

Question 14

The key to understanding meaning in communication is:

Accepted Answer

A)  diversity of communication. 
B)  situational context. 
C)  relationship and authority. 
D)  the purpose of communication. 
A)  diversity of communication. 
B)  situational context. 
C)  relationship and authority. 
D)  the purpose of communication.

Question 15

Communication channels are:

Accepted Answer

A)  journals, books and magazines. 
B)  means or techniques used to signal or convey a message. 
C)  visual, verbal and nonverbal. 
D)  radio and television programs. 
A)  journals, books and magazines. 
B)  means or techniques used to signal or convey a message. 
C)  visual, verbal and nonverbal. 
D)  radio and television programs.

Question 16

Experience cannot be transmitted as experience-it must first be translated into something else.

Accepted Answer

A) True 
 B)False

Question 17

Interpretation of the same message may vary between individuals depending on their perceptions because they are influenced by:

Accepted Answer

A)  discrimination against women. 
B)  the personalities of the sender and receiver. 
C)  experience, attitudes, beliefs and a range of required skills or expectations. 
D)  the communication skills of the sender. 
A)  discrimination against women. 
B)  the personalities of the sender and receiver. 
C)  experience, attitudes, beliefs and a range of required skills or expectations. 
D)  the communication skills of the sender.

Question 18

Words generally convey the same meanings to individuals from other cultures.

Accepted Answer

A) True 
 B)False

Question 19

A justification based on the belief that no other choice exists is known as 'the false necessity trap'.

Accepted Answer

A) True 
 B)False

Question 20

Foulger's ecological model of communication:

Accepted Answer

A)  focuses on relationships. 
B)  suggests channels are fundamental to communication success. 
C)  relies on feedback. 
D)  is language oriented. 
A)  focuses on relationships. 
B)  suggests channels are fundamental to communication success. 
C)  relies on feedback. 
D)  is language oriented.

Exam 1: Communication Foundations

Most of the time, the message received is the same as the message sent.

In view of the gap between intent and effect, communication should not be taken for granted because:

Communication barriers are often caused by:

Communication is a two-way process and takes place in many situations, for many reasons and with the possibility of many interpretations.

Communication is generally defined as:

Which of the following statements regarding feedback is correct?

The purpose of communication models and diagrams is to explain and classify every feature in the communication process.

Although senders of a message should always be aware of the gap between intent and effect of communication, if the communication fails it is usually the receiver's faulty interpretation that is to blame.

The purpose of an audience-centred approach is to provide ideas and give feedback to enhance understanding.

Senders and receivers are able to communicate more effectively in terms of different cultural diversities by:

'The message received is not necessarily the same as the message sent' refers to the general impact on communication of:

Employees need to avoid prejudice and discrimination at work because:

Within an organisation, messages are sent and received:

The key to understanding meaning in communication is:

Communication channels are:

Experience cannot be transmitted as experience-it must first be translated into something else.

Interpretation of the same message may vary between individuals depending on their perceptions because they are influenced by:

Words generally convey the same meanings to individuals from other cultures.

A justification based on the belief that no other choice exists is known as 'the false necessity trap'.

Foulger's ecological model of communication:

Interpersonal Communication

Emotional Intelligence: Managing Self and Relationships

Negotiation and Conflict Management

Intercultural Communication

Communication Across the Organisation

Leadership

Team and Work Group Communication

Effective Meetings: Face-To-Face and Virtual

Customer Engagement

Public Relations

Managing Big Data and Knowledge

Researching and Processing Information

Conducting Surveys and Questionnaires

Critical Thinking, Argument, Logic and Persuasion

Communicating Through Visuals

Oral Presentations and Public Speaking

Writing for the Professions

Writing Correspondence, Emails and Short Reports

Writing Long Reports

Writing Reflective Journals

Academic Writing

Social Media

Writing for the Web

The Job Search, Résumés and Interviews in the Digital Era

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