Question 1

According to studies identified by Adler and colleagues (2001), in everyday communication events listening occupies approximately

Accepted Answer

A)  25% of an individual's time. 
B)  45% of an individual's time. 
C)  75% of an individual's time. 
D)  90% of an individual's time. 
A)  25% of an individual's time. 
B)  45% of an individual's time. 
C)  75% of an individual's time. 
D)  90% of an individual's time. B

Question 2

Avoid 'why' questions in communication because they can make the other person feel defensive.

Accepted Answer

A) True 
 B)False  True

Question 3

According to Mehrabian's (1971) formula, facial expressions have the greatest impact on messages.

Accepted Answer

A) True 
 B)False  True

Question 4

How the receiver interprets a message is greatly impacted by:

Accepted Answer

A)  their intimate relationships. 
B)  the field of business involved. 
C)  the whimsical nature of the message. 
D)  nonverbal communication. 
A)  their intimate relationships. 
B)  the field of business involved. 
C)  the whimsical nature of the message. 
D)  nonverbal communication.

Question 5

If in doubt about the intended message, listeners should check the meaning of nonverbal messages.

Accepted Answer

A) True 
 B)False

Question 6

The total message is made up of words.

Accepted Answer

A) True 
 B)False

Question 7

The use of distance in communicating:

Accepted Answer

A)  includes both social and emotional distance. 
B)  is constant from culture to culture. 
C)  interferes with the relationship. 
D)  all of the above. 
A)  includes both social and emotional distance. 
B)  is constant from culture to culture. 
C)  interferes with the relationship. 
D)  all of the above.

Question 8

Effective conversational listeners:

Accepted Answer

A)  acknowledge differences in perception. 
B)  avoid communication barriers. 
C)  have an awareness of the steps in a conversation. 
D)  all of the above. 
A)  acknowledge differences in perception. 
B)  avoid communication barriers. 
C)  have an awareness of the steps in a conversation. 
D)  all of the above.

Question 9

Consideration by a person communicating for the thoughts, needs, experiences, culture and goals of a different person while still retaining their own integrity is known as:

Accepted Answer

A)  assertive orientation. 
B)  other orientation. 
C)  aggressive orientation. 
D)  submissive orientation. 
A)  assertive orientation. 
B)  other orientation. 
C)  aggressive orientation. 
D)  submissive orientation.

Question 10

An effective listener is accepting of others.

Accepted Answer

A) True 
 B)False

Question 11

The assertive 'I statement' is best indicated in which statements?

Accepted Answer

A)  'I feel you don't respect me when…, What do you think I am? From now on you can…' 
B)  'When you…, I feel…, what I would like you to do in future is…' 
C)  'You mustn't treat me like this… You make me feel like…, I want you to…from now on' 
D)  'I have had enough of this treatment where you…, what I want you to do is…, I am disappointed in you behaving this way where you…' 
A)  'I feel you don't respect me when…, What do you think I am? From now on you can…' 
B)  'When you…, I feel…, what I would like you to do in future is…' 
C)  'You mustn't treat me like this… You make me feel like…, I want you to…from now on' 
D)  'I have had enough of this treatment where you…, what I want you to do is…, I am disappointed in you behaving this way where you…'

Question 12

Inviting the speaker to speak more and to disclose their thoughts and feelings, without pressuring them, is:

Accepted Answer

A)  encouraging listening. 
B)  focusing on the speaker. 
C)  mirroring the message. 
D)  empathising with the speaker. 
A)  encouraging listening. 
B)  focusing on the speaker. 
C)  mirroring the message. 
D)  empathising with the speaker.

Question 13

The purpose of nonverbal communication is to:

Accepted Answer

A)  convey the message. 
B)  add meaning and modify the spoken word. 
C)  communicate feelings and attitudes. 
D)  carry the social meanings of the situation. 
A)  convey the message. 
B)  add meaning and modify the spoken word. 
C)  communicate feelings and attitudes. 
D)  carry the social meanings of the situation.

Question 14

According to Hargie and his colleagues (2004), a crucial factor in interpersonal interaction is:

Accepted Answer

A)  mental alertness. 
B)  the process of listening. 
C)  being an equal partner. 
D)  cultural similarity. 
A)  mental alertness. 
B)  the process of listening. 
C)  being an equal partner. 
D)  cultural similarity.

Question 15

According to Morris et al (1979), universal nonverbal communication:

Accepted Answer

A)  does not exist-we are all different and culture emphasises differences. 
B)  is a combination of learned and innate behaviour. 
C)  is the display of emotions that are part of our biological heritage. 
D)  crosses national and linguistic boundaries. 
A)  does not exist-we are all different and culture emphasises differences. 
B)  is a combination of learned and innate behaviour. 
C)  is the display of emotions that are part of our biological heritage. 
D)  crosses national and linguistic boundaries.

Question 16

Comprehension listening is done when we:

Accepted Answer

A)  want to test assumptions about the information delivered. 
B)  need to gather key points for decision-making. 
C)  want to understand content accurately. 
D)  want to get in touch with our own thoughts and feelings. 
A)  want to test assumptions about the information delivered. 
B)  need to gather key points for decision-making. 
C)  want to understand content accurately. 
D)  want to get in touch with our own thoughts and feelings.

Question 17

Our reactions to nonverbal communication:

Accepted Answer

A)  are transparent to others. 
B)  impact on our liking or disliking of the person communicating. 
C)  send a clear message. 
D)  convey a range of cues and signals. 
A)  are transparent to others. 
B)  impact on our liking or disliking of the person communicating. 
C)  send a clear message. 
D)  convey a range of cues and signals.

Question 18

Providing an option for alternative acceptable behaviour is a feature of:

Accepted Answer

A)  a two-part 'I' message. 
B)  a three-part 'I' message. 
C)  a four-part 'I' message. 
D)  all of the above. 
A)  a two-part 'I' message. 
B)  a three-part 'I' message. 
C)  a four-part 'I' message. 
D)  all of the above.

Question 19

Listeners interpret the total message by combining the verbal and nonverbal messages.

Accepted Answer

A) True 
 B)False

Question 20

A relationship is built on trust and openness by acknowledging, owning and expressing feelings as feedback.

Accepted Answer

A) True 
 B)False

Exam 2: Interpersonal Communication

According to studies identified by Adler and colleagues (2001), in everyday communication events listening occupies approximately

Avoid 'why' questions in communication because they can make the other person feel defensive.

According to Mehrabian's (1971) formula, facial expressions have the greatest impact on messages.

How the receiver interprets a message is greatly impacted by:

If in doubt about the intended message, listeners should check the meaning of nonverbal messages.

The total message is made up of words.

The use of distance in communicating:

Effective conversational listeners:

Consideration by a person communicating for the thoughts, needs, experiences, culture and goals of a different person while still retaining their own integrity is known as:

An effective listener is accepting of others.

The assertive 'I statement' is best indicated in which statements?

Inviting the speaker to speak more and to disclose their thoughts and feelings, without pressuring them, is:

The purpose of nonverbal communication is to:

According to Hargie and his colleagues (2004), a crucial factor in interpersonal interaction is:

According to Morris et al (1979), universal nonverbal communication:

Comprehension listening is done when we:

Our reactions to nonverbal communication:

Providing an option for alternative acceptable behaviour is a feature of:

Listeners interpret the total message by combining the verbal and nonverbal messages.

A relationship is built on trust and openness by acknowledging, owning and expressing feelings as feedback.

Communication Foundations

Emotional Intelligence: Managing Self and Relationships

Negotiation and Conflict Management

Intercultural Communication

Communication Across the Organisation

Leadership

Team and Work Group Communication

Effective Meetings: Face-To-Face and Virtual

Customer Engagement

Public Relations

Managing Big Data and Knowledge

Researching and Processing Information

Conducting Surveys and Questionnaires

Critical Thinking, Argument, Logic and Persuasion

Communicating Through Visuals

Oral Presentations and Public Speaking

Writing for the Professions

Writing Correspondence, Emails and Short Reports

Writing Long Reports

Writing Reflective Journals

Academic Writing

Social Media

Writing for the Web

The Job Search, Résumés and Interviews in the Digital Era

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