Question 1

Specific software skills are not essential for the chairperson of a virtual meeting.

Accepted Answer

A) True 
 B)False  True

Question 2

Meetings should be

Accepted Answer

A)  informative and intense. 
B)  purposeful, with a clearly defined agenda and constructive outcome(s). 
C)  routine-like. 
D)  as formal as possible. 
A)  informative and intense. 
B)  purposeful, with a clearly defined agenda and constructive outcome(s). 
C)  routine-like. 
D)  as formal as possible. B

Question 3

Goal setting, decision making and problem solving are examples of the tasks that enable a meeting to achieve its purpose.

Accepted Answer

A) True 
 B)False  True

Question 4

The Agenda Bell, according to Tropman (1996), refers to

Accepted Answer

A)  the timing device used to signal the passage to the next agenda item. 
B)  the chronological placement of meeting agenda items according to their level of difficulty. 
C)  the equal distribution of 'for' and 'against' discussion time on either side of a central axis that should be applicable to each agenda item. 
D)  the level of focus and attention that attendees are able to maintain over the course of a meeting and where peak attention is at the middle of the meeting. 
A)  the timing device used to signal the passage to the next agenda item. 
B)  the chronological placement of meeting agenda items according to their level of difficulty. 
C)  the equal distribution of 'for' and 'against' discussion time on either side of a central axis that should be applicable to each agenda item. 
D)  the level of focus and attention that attendees are able to maintain over the course of a meeting and where peak attention is at the middle of the meeting.

Question 5

A successful face-to-face or virtual business meeting is purposeful, cost-effective and participant friendly.

Accepted Answer

A) True 
 B)False

Question 6

Interest in the proceedings of a meeting is shown by leaning forward and making eye contact with others.

Accepted Answer

A) True 
 B)False

Question 7

The desktop system is different to the room system in videoconferencing because in the desktop system

Accepted Answer

A)  members use a telephone. 
B)  participants use their own individual computer. 
C)  members sit around a table. 
D)  participants have sufficient space in the room. 
A)  members use a telephone. 
B)  participants use their own individual computer. 
C)  members sit around a table. 
D)  participants have sufficient space in the room.

Question 8

A quorum is the maximum number of people that can be at a meeting in order for business to be effectively conducted.

Accepted Answer

A) True 
 B)False

Question 9

The most common form of virtual meeting is

Accepted Answer

A)  teleconferencing. 
B)  audio conferencing. 
C)  web conferencing. 
D)  Videoconferencing. 
A)  teleconferencing. 
B)  audio conferencing. 
C)  web conferencing. 
D)  Videoconferencing.

Question 10

According to Ferrazzi (2012), the use of social media can help dissimilar people on virtual teams to collaborate.

Accepted Answer

A) True 
 B)False

Question 11

The difference between formal meetings and informal meetings is based on whether

Accepted Answer

A)  a meeting has more structure or less structure. 
B)  members have already been informed of the purpose of the meeting. 
C)  members can benefit from the meeting. 
D)  the meeting can come to a decision. 
A)  a meeting has more structure or less structure. 
B)  members have already been informed of the purpose of the meeting. 
C)  members can benefit from the meeting. 
D)  the meeting can come to a decision.

Question 12

Attention to maintenance-related roles improves group cohesion.

Accepted Answer

A) True 
 B)False

Question 13

The purpose of a committee is to

Accepted Answer

A)  delegate authority for a decision to others. 
B)  consider, investigate and report or act on a matter as delegated. 
C)  represent all the different groups affected by a decision. 
D)  make policy, initiate procedural changes and then implement decisions. 
A)  delegate authority for a decision to others. 
B)  consider, investigate and report or act on a matter as delegated. 
C)  represent all the different groups affected by a decision. 
D)  make policy, initiate procedural changes and then implement decisions.

Question 14

One of the most important decisions the chairperson can make about a meeting is who not to invite.

Accepted Answer

A) True 
 B)False

Question 15

Defensive and dysfunctional roles contrast with task-related and maintenance roles, and can interfere with the achievement of a group's goals.

Accepted Answer

A) True 
 B)False

Question 16

Which of the following types of 'problem people' in meetings includes those who want to highlight their expertise?

Accepted Answer

A)  Meeting extenders 
B)  Show-offs 
C)  Spoilers 
D)  Usurpers 
A)  Meeting extenders 
B)  Show-offs 
C)  Spoilers 
D)  Usurpers

Question 17

Communication barriers in face-to-face or virtual meetings arise from

Accepted Answer

A)  technical faults and procedural omissions. 
B)  lack of meeting control. 
C)  lack of leadership or skills of members. 
D)  poor understanding of meeting maintenance procedures. 
A)  technical faults and procedural omissions. 
B)  lack of meeting control. 
C)  lack of leadership or skills of members. 
D)  poor understanding of meeting maintenance procedures.

Question 18

Offering one's personal feelings about an issue on an agenda to an informal meeting can be considered as one of the forms of participation or involvement in the meeting.

Accepted Answer

A) True 
 B)False

Question 19

Meetings cover three main areas of responsibility, which are

Accepted Answer

A)  provision of agenda, conduct of meetings and recording of minutes by secretary. 
B)  provision of policy and procedures by organisation, organisation of meeting by executive, and participation by members. 
C)  familiarity with the strategic plan and organisational policies, the conduct of meetings, and the generation and follow-up of action plans by executive. 
D)  familiarity with organisational policy and procedures, running and participating in meetings, and generation of minutes by members. 
A)  provision of agenda, conduct of meetings and recording of minutes by secretary. 
B)  provision of policy and procedures by organisation, organisation of meeting by executive, and participation by members. 
C)  familiarity with the strategic plan and organisational policies, the conduct of meetings, and the generation and follow-up of action plans by executive. 
D)  familiarity with organisational policy and procedures, running and participating in meetings, and generation of minutes by members.

Question 20

Informal meetings are oriented towards decision making and problem solving, whereas informal meetings

Accepted Answer

A)  define tasks, create action plans and implement decisions. 
B)  are conducted in emergency situations where time is an issue. 
C)  do not have a chair or a minute recorder and often lack a strategic focus. 
D)  have limited interaction time between attendees. 
A)  define tasks, create action plans and implement decisions. 
B)  are conducted in emergency situations where time is an issue. 
C)  do not have a chair or a minute recorder and often lack a strategic focus. 
D)  have limited interaction time between attendees.

Exam 9: Effective Meetings: Face-To-Face and Virtual

Specific software skills are not essential for the chairperson of a virtual meeting.

Meetings should be

Goal setting, decision making and problem solving are examples of the tasks that enable a meeting to achieve its purpose.

The Agenda Bell, according to Tropman (1996), refers to

A successful face-to-face or virtual business meeting is purposeful, cost-effective and participant friendly.

Interest in the proceedings of a meeting is shown by leaning forward and making eye contact with others.

The desktop system is different to the room system in videoconferencing because in the desktop system

A quorum is the maximum number of people that can be at a meeting in order for business to be effectively conducted.

The most common form of virtual meeting is

According to Ferrazzi (2012), the use of social media can help dissimilar people on virtual teams to collaborate.

The difference between formal meetings and informal meetings is based on whether

Attention to maintenance-related roles improves group cohesion.

The purpose of a committee is to

One of the most important decisions the chairperson can make about a meeting is who not to invite.

Defensive and dysfunctional roles contrast with task-related and maintenance roles, and can interfere with the achievement of a group's goals.

Which of the following types of 'problem people' in meetings includes those who want to highlight their expertise?

Communication barriers in face-to-face or virtual meetings arise from

Offering one's personal feelings about an issue on an agenda to an informal meeting can be considered as one of the forms of participation or involvement in the meeting.

Meetings cover three main areas of responsibility, which are

Informal meetings are oriented towards decision making and problem solving, whereas informal meetings

Communication Foundations

Interpersonal Communication

Emotional Intelligence: Managing Self and Relationships

Negotiation and Conflict Management

Intercultural Communication

Communication Across the Organisation

Leadership

Team and Work Group Communication

Customer Engagement

Public Relations

Managing Big Data and Knowledge

Researching and Processing Information

Conducting Surveys and Questionnaires

Critical Thinking, Argument, Logic and Persuasion

Communicating Through Visuals

Oral Presentations and Public Speaking

Writing for the Professions

Writing Correspondence, Emails and Short Reports

Writing Long Reports

Writing Reflective Journals

Academic Writing

Social Media

Writing for the Web

The Job Search, Résumés and Interviews in the Digital Era

Filters