Exam 9: Developing New Products and Services
Exam 1: Creating Customer Relationships and Value Through Marketing234 Questions
Exam 2: Developing Successful Organizational and Marketing Strategies351 Questions
Exam 3: Understanding the Marketing Environment, Ethical Behavior, and Social Responsibility370 Questions
Exam 4: Understanding Consumer Behavior359 Questions
Exam 5: Understanding Organizations As Customers204 Questions
Exam 6: Understanding and Reaching Global Consumers and Markets250 Questions
Exam 7: Marketing Research: From Customer Insights to Actions266 Questions
Exam 8: Market Segmentation, Targeting, and Positioning197 Questions
Exam 9: Developing New Products and Services336 Questions
Exam 10: Managing Successful Products, Services, and Brands386 Questions
Exam 11: Pricing Products and Services372 Questions
Exam 12: Managing Marketing Channels and Supply Chains288 Questions
Exam 13: Retailing and Wholesaling323 Questions
Exam 14: Implementing Interactive and Multichannel Marketing229 Questions
Exam 15: Integrated Marketing Communications and Direct Marketing282 Questions
Exam 16: Advertising, Sales Promotion, and Public Relations310 Questions
Exam 17: Using Social Media and Mobile Marketing to Connect With Consumers150 Questions
Exam 18: Personal Selling and Sales Management312 Questions
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It is common now for laptops and tablets to utilize multitouch functions, such as "pinch to zoom," either on the screen interface or with the tracking mouse. When the multitouch interface was first introduced, it was an example of which type of innovation?
(Multiple Choice)
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The stage of the new-product development process that turns an idea on paper into a prototype is referred to as
(Multiple Choice)
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One of the eight primary marketing-related reasons for new-product failure is
(Multiple Choice)
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The Philadelphia Phillies baseball team may have great hitting and pitching one day, and lose by 10 runs the next day. This is an example of a service being
(Multiple Choice)
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Among business products, legal counsel advising a firm's R&D department on a patent application would most likely be classified as which type of support product?
(Multiple Choice)
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If you find that the staff who work in your college's career center give you poor advice or otherwise did not provide sufficient help in finding you employment after graduation, you may be dissatisfied with your entire college experience. This is an example of which issue associated with services?
(Multiple Choice)
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You decide to buy a new car. You talk to friends about it, research mechanical specifications in Consumer Reports, test-drive different makes and models, and compare prices at several dealerships. Into which classification of consumer products would your new car purchase fall?
(Multiple Choice)
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Equipment-based services such as ATMs, online brokerage firms, and automated car washes do not have the marketing concern of
(Multiple Choice)
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Services can be classified by their method of delivery. Services such as management consulting, plumbing, and cleaning are considered
(Multiple Choice)
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Which of the following statements about services is most accurate?
(Multiple Choice)
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The Vermont Teddy Bear Co. sells handmade teddy bears designed to be given as gifts for almost every occasion imaginable. The Love Bandit Bear is designed for people to give as a gift on Valentine's Day. The Love Bandit Bear is an example of a
(Multiple Choice)
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Explain the difference between consumer products and business products. Why are some products difficult to categorize as one or the other? Give an example of a business product, a consumer product, and a product that is difficult to categorize.
(Essay)
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When Mandy last got her drive-through order at the fast-food restaurant, she thought the employee who helped her was cold and unfriendly. The food tasted good but was overshadowed by the employee's demeanor. Since then, Mandy often says something derogatory to her friends about the restaurant based on this single experience. This is an example of which issue associated with services?
(Multiple Choice)
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Marketing Dashboard Map
-There are seven stages of the new-product development process. The stage of the new-product development process that defines the role for a new product in terms of the firm's overall objectives is the ________ stage.

(Multiple Choice)
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The stage of the new-product development process that specifies the features of the product and the marketing strategy needed to bring it to market and make financial projections is referred to as
(Multiple Choice)
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