Exam 5: Computer-Related Issues

Case 5-2 Cade's grandmother has never owned a computer. Cade is trying to help her decide what type of computer to purchase for her own personal use. Cade's grandmother is leaning toward a Macintosh, but Cade points out that one disadvantage of the Macintosh is that ____.

When implementing a solution, if you are not sure about the consequences of your actions, ____.

If you decide that a problem really does not exist at all, you are probably in the last step of the problem-solving process.

A computer manufacturer might provide its customers with a(n) ____________________, which is a list of services specifically designed to provide assistance to a company or organization.

Most new applications are designed for the ____________________ operating system first.

If your selected solution does not work at all, go to the ____ step and ask better questions before trying new solutions.

Troubleshooting is a problem-solving process that follows a series of steps.

FIGURE 5-2 By performing the activity shown in Figure 5-2 above, you should be able to determine ____.

Taking a screenshot of the error message you received would be an example of performing the third step of the problem-solving process.

Which of the following information would NOT be found in a computer warranty?

It doesn't matter in which order you complete the problem-solving steps, as long as you complete them all.

The Troubleshooting link is found in the ____ window.

After putting a selected solution into place, the next step is to ____.

Which action should occur before you purchase a computer?

A general rule is that the useful life of a computer for the general public is ____.

Asking what you should do differently is the kind of question you should ask to ____.

After you define the problem, you need to ____.

To reach a solution and correct the problem involves a process.

Which of the following is the best illustration of the problem-solving process?

Case 5-1 Valessa is having difficulty sending e-mail. A co-worker suggests that she use the problem-solving process to troubleshoot the issue. Before moving to the next step, Valessa should ____.