Question 1

The investigation and analysis step ____.

Accepted Answer

A)  determines what the real issue is 
B)  alleviates the problem 
C)  provides information needed to make an accurate decision 
D)  determines the likely outcome 
A)  determines what the real issue is 
B)  alleviates the problem 
C)  provides information needed to make an accurate decision 
D)  determines the likely outcome

Question 2

Which type of computer would be a good choice if you are a home user with limited funds?

Accepted Answer

A)  Windows 
B)  Macintosh 
C)  Linux PC 
D)  Any of the above 
A)  Windows 
B)  Macintosh 
C)  Linux PC 
D)  Any of the above

Question 3

If you need to dispose of a computer that is still usable, the best option is to ____ it.

Accepted Answer

A)  donate 
B)  discard 
C)  recycle 
D)  upgrade 
A)  donate 
B)  discard 
C)  recycle 
D)  upgrade

Question 4

When investigating and analyzing the problem, ask the most basic questions or the ones that are easiest to answer.

Accepted Answer

A) True 
 B)False

Question 5

A(n) ____________________ is a written guarantee that a product or service meets certain specifications.

Accepted Answer

The answer of A(n) ____________________ is a written guarantee that...

Question 6

Case 5-1 Valessa is having difficulty sending e-mail. A co-worker suggests that she use the problem-solving process to troubleshoot the issue. What is the first thing Valessa should do?

Accepted Answer

A)  Try sending another email 
B)  Call technical support 
C)  Make sure the computer is turned on and connected to the Internet 
D)  Write down the symptoms and any possible solutions 
A)  Try sending another email 
B)  Call technical support 
C)  Make sure the computer is turned on and connected to the Internet 
D)  Write down the symptoms and any possible solutions

The investigation and analysis step ____.

Which type of computer would be a good choice if you are a home user with limited funds?

If you need to dispose of a computer that is still usable, the best option is to ____ it.

When investigating and analyzing the problem, ask the most basic questions or the ones that are easiest to answer.

A(n) ____________________ is a written guarantee that a product or service meets certain specifications.

Case 5-1 Valessa is having difficulty sending e-mail. A co-worker suggests that she use the problem-solving process to troubleshoot the issue. What is the first thing Valessa should do?

Computers and Computer Systems

Input, Output, and Processing

Computer Protection

Computer Maintenance

Software and Hardware Interaction

Software Fundamentals

Operating Systems

Windows Management

Operating System Customization

Exploring Microsoft Office 2007

Getting Started With Word Essentials

Editing and Formatting Documents

Sharing Documents

Working With Tables

Enhancing Documents

Getting Started With Excel Essentials

Organizing and Enhancing Worksheets

Creating Formulas and Charting Data

Getting Started With Powerpoint Essentials

Enhancing Presentations With Multimedia Effects

Getting Started With Access Essentials

Managing and Reporting Database Information

Network Fundamentals

Communication Services

Communications and Collaboration

Using the Internet and the World Wide Web

Web Content

Technology and Society

Computer Safety and Ethics

Filters

Exam 5: Computer-Related Issues

The investigation and analysis step ____.

Which type of computer would be a good choice if you are a home user with limited funds?

If you need to dispose of a computer that is still usable, the best option is to ____ it.

When investigating and analyzing the problem, ask the most basic questions or the ones that are easiest to answer.

A(n) ____________________ is a written guarantee that a product or service meets certain specifications.

Case 5-1 Valessa is having difficulty sending e-mail. A co-worker suggests that she use the problem-solving process to troubleshoot the issue. What is the first thing Valessa should do?

Computers and Computer Systems

Input, Output, and Processing

Computer Protection

Computer Maintenance

Software and Hardware Interaction

Software Fundamentals

Operating Systems

Windows Management

Operating System Customization

Exploring Microsoft Office 2007

Getting Started With Word Essentials

Editing and Formatting Documents

Sharing Documents

Working With Tables

Enhancing Documents

Getting Started With Excel Essentials

Organizing and Enhancing Worksheets

Creating Formulas and Charting Data

Getting Started With Powerpoint Essentials

Enhancing Presentations With Multimedia Effects

Getting Started With Access Essentials

Managing and Reporting Database Information

Network Fundamentals

Communication Services

Communications and Collaboration

Using the Internet and the World Wide Web

Web Content

Technology and Society

Computer Safety and Ethics

Filters