Question 1

Attempting to reproduce the problem is part of ____.

Accepted Answer

A)  defining the problem 
B)  investigating and analyzing the problem 
C)  identifying possible solutions 
D)  selecting and implementing a solution 
A)  defining the problem 
B)  investigating and analyzing the problem 
C)  identifying possible solutions 
D)  selecting and implementing a solution

Question 2

The Environmental Protection Agency has a Web site containing basic information on the disposal of electronics.

Accepted Answer

A) True 
 B)False

Question 3

Monitors last longer than CPUs and are often compatible with newer CPUs.

Accepted Answer

A) True 
 B)False

Question 4

Which step of the problem-solving process are you performing if you are asking questions, using what-if statements, and clarifying the current situation?

Accepted Answer

A)  First 
B)  Second 
C)  Third 
D)  Fourth 
A)  First 
B)  Second 
C)  Third 
D)  Fourth

Question 5

Solving problems is a linear process.

Accepted Answer

A) True 
 B)False

Question 6

____________________ is defined as the estimated time period that an asset, such as computer equipment, will be of use to the owner.

Accepted Answer

The answer of ____________________ is defined as the estimated time...

Question 7

Case 5-2 Cade's grandmother has never owned a computer. Cade is trying to help her decide what type of computer to purchase for her own personal use. To help his grandmother select which computer to purchase, Cade's first task should be to ____.

Accepted Answer

A)  let his grandmother try his computer 
B)  ask her what she will be using the computer for 
C)  find out how much money she wants to spend 
D)  discuss backup procedures with her 
A)  let his grandmother try his computer 
B)  ask her what she will be using the computer for 
C)  find out how much money she wants to spend 
D)  discuss backup procedures with her

Question 8

Try to combine solutions so you can test as many solutions as possible at the same time.

Accepted Answer

A) True 
 B)False

Question 9

The terms of guaranteed repair or replacement for a computer that doesn't meet certain specifications would be located on the ____.

Accepted Answer

A)  box 
B)  support agreement 
C)  warranty 
D)  software documentation 
A)  box 
B)  support agreement 
C)  warranty 
D)  software documentation

Question 10

Some businesses consider the useful life of a computer lasts until it ceases to perform its function.

Accepted Answer

A) True 
 B)False

Question 11

When you implement a solution, take notes about the troubleshooting steps you perform.

Accepted Answer

A) True 
 B)False

Question 12

Match between columns
                        Premises: First step of the problem-solving process.
Second step of the problem-solving process.
Fifth step of the problem-solving process.
Third step of the problem-solving process.
Fourth step of the problem-solving process.

Accepted Answer

The Answer of Select and implement a solution. and Define is...

Question 13

Describe the problem of computer waste and discarded equipment. Where could you get more information about this issue? What are some suggestions for reducing this problem?

Accepted Answer

At some point, you need to dispose of or

Question 14

A Macintosh is a standard personal computer that runs the Linux operating system.

Accepted Answer

A) True 
 B)False

Question 15

Depending on the type of company, the useful life of a computer varies from one to ten years.

Accepted Answer

A) True 
 B)False

Question 16

____________________ is a systematic approach leading from an initial situation to a desired situation that is subject to some resource constraints.

Accepted Answer

The answer of ____________________ is a systematic approach leading from...

Question 17

If you identify more than one possible solution, critique and test each one at a time to determine ____.

Accepted Answer

A)  if you can reproduce the problem 
B)  if a problem actually exists 
C)  its likely outcome 
D)  if you need to return to the previous step 
A)  if you can reproduce the problem 
B)  if a problem actually exists 
C)  its likely outcome 
D)  if you need to return to the previous step

Question 18

FIGURE 5-1   To display the window shown in Figure 5-1 above, ____ and then click Help and Support.

Accepted Answer

A)  right-click the desktop 
B)  click the Start button 
C)  double-click the Troubleshooting link 
D)  open your browser 
A)  right-click the desktop 
B)  click the Start button 
C)  double-click the Troubleshooting link 
D)  open your browser

Question 19

If you discovered a way to avoid or prevent similar problems using the problem-solving process, begin to follow that practice as soon as possible.

Accepted Answer

A) True 
 B)False

Question 20

Which of the following is NOT part of the first step of the problem-solving process?

Accepted Answer

A)  Ensure that you actually have a problem. 
B)  Identify what the problem is. 
C)  Start with the most obvious or simplest possibilities and troubleshoot from there. 
D)  Collect all the available data regarding the situation. 
A)  Ensure that you actually have a problem. 
B)  Identify what the problem is. 
C)  Start with the most obvious or simplest possibilities and troubleshoot from there. 
D)  Collect all the available data regarding the situation.

Exam 5: Computer-Related Issues

Attempting to reproduce the problem is part of ____.

The Environmental Protection Agency has a Web site containing basic information on the disposal of electronics.

Monitors last longer than CPUs and are often compatible with newer CPUs.

Which step of the problem-solving process are you performing if you are asking questions, using what-if statements, and clarifying the current situation?

Solving problems is a linear process.

____________________ is defined as the estimated time period that an asset, such as computer equipment, will be of use to the owner.

Case 5-2 Cade's grandmother has never owned a computer. Cade is trying to help her decide what type of computer to purchase for her own personal use. To help his grandmother select which computer to purchase, Cade's first task should be to ____.

Try to combine solutions so you can test as many solutions as possible at the same time.

The terms of guaranteed repair or replacement for a computer that doesn't meet certain specifications would be located on the ____.

Some businesses consider the useful life of a computer lasts until it ceases to perform its function.

When you implement a solution, take notes about the troubleshooting steps you perform.

Describe the problem of computer waste and discarded equipment. Where could you get more information about this issue? What are some suggestions for reducing this problem?

A Macintosh is a standard personal computer that runs the Linux operating system.

Depending on the type of company, the useful life of a computer varies from one to ten years.

____________________ is a systematic approach leading from an initial situation to a desired situation that is subject to some resource constraints.

If you identify more than one possible solution, critique and test each one at a time to determine ____.

FIGURE 5-1 To display the window shown in Figure 5-1 above, ____ and then click Help and Support.

If you discovered a way to avoid or prevent similar problems using the problem-solving process, begin to follow that practice as soon as possible.

Which of the following is NOT part of the first step of the problem-solving process?

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