Exam 1: Innovative Management for a Changing World

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Scenario - Barry Miller The promotion to first line manager took place just six weeks ago for Barry Miller. He was well qualified for the promotion, but the new job still required a lot of training. One of the challenges has been to coordinate the production of his team with the needs of the sales department and with the availability of raw materials from his suppliers. Setting priorities and developing schedules to accomplish the work is a part of Barry's job that he has really enjoyed. The challenges to maintain high rapport and to build a strong team with his employees have already brought him a lot of satisfaction. In reflecting about the last six weeks, Barry concludes that he is very happy about his new job. -By maintaining information links,Barry Miller was exhibiting the interpersonal role of

(Multiple Choice)
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A(n)____________________ would be responsible for performing ceremonial and symbolic duties such as greeting visitors and signing legal documents.

(Short Answer)
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Jessica was recently praised by her supervisor for displaying superior customer service during an encounter with a problem customer. This is an example of organizational:

(Multiple Choice)
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The acceptance theory of authority states that people have free will and can choose whether to follow management orders.

(True/False)
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Which of these is a subfield of the classical management perspective that emphasized scientifically determined changes in management practices as the solution to improving labor productivity?

(Multiple Choice)
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The individual performer is a generalist and coordinates a broad range of activities.

(True/False)
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Organizing means creating a shared culture and values.

(True/False)
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A subfield of the classical management perspective that focused on the total organization rather than the individual worker,delineating the management functions of planning,organizing,commanding,coordinating,and controlling is called ____________________.

(Short Answer)
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If a manager finds several new competitors on the horizon,he or she may need to spend more time in the ____________________ role.

(Short Answer)
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Organizing means defining goals for future organizational performance and deciding on the tasks and resources needed to attain them.

(True/False)
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By calculating the amount of resources used to produce a single automobile at a manufacturing plant,managers are determining organizational effectiveness.

(True/False)
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____ is considered the "father of scientific management."

(Multiple Choice)
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Mary Parker Follett contributed to which field?

(Multiple Choice)
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____________________ collect and manage large amounts of data about customers and make them available to employees,enabling better decision making and superior customer service.

(Short Answer)
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____ is not a force affecting transition from the old workplace to the new workplace.

(Multiple Choice)
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To meet the needs of the organization,all managers carry out the three major categories of roles.They are: ____,____,and ____ roles.

(Multiple Choice)
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Discuss the advantages and disadvantages of Taylor's Scientific Management.

(Essay)
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Which of these is the use of influence to motivate employees to achieve organizational goals?

(Multiple Choice)
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Maslow's hierarchy of needs started with which of these needs?

(Multiple Choice)
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Success in the new workplace depends on the strength and quality of independent employees.

(True/False)
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