Exam 1: Innovative Management for a Changing World

The process by which companies find out how others do something better than they do and then try to copy and/or improve it is known as ____________________.

Scenario - Barry Miller The promotion to first line manager took place just six weeks ago for Barry Miller. He was well qualified for the promotion, but the new job still required a lot of training. One of the challenges has been to coordinate the production of his team with the needs of the sales department and with the availability of raw materials from his suppliers. Setting priorities and developing schedules to accomplish the work is a part of Barry's job that he has really enjoyed. The challenges to maintain high rapport and to build a strong team with his employees have already brought him a lot of satisfaction. In reflecting about the last six weeks, Barry concludes that he is very happy about his new job. -In his job,Barry needs to

Amanda Rowley,President of Autos-R-Us,recognizes the factory employees for their outstanding performance at the monthly awards banquet on the shop floor by presenting a plaque and a check for $100.She is engaging in the management function of

A manager forwards information to other organization members in the disseminator role.

When Troy measures his employees' performance and compares their performance against the goals he set for them,he is performing which of these functions?

Leading is the use of influence to motivate employees to achieve organizational goals.

Technical skills are most important at lower organizational levels while human skills become more important as managers move up the organizational hierarchy.

Which of these can best describe organizing?

Organizational development is one specific set of management techniques based in the ____ approach.

The nature of management is to control and dictate others in an organization.

The biggest mistake that many managers make is the failure to ____.

Managers use conceptual,human,and technical skills to perform the four management functions of planning,organizing,leading,and controlling in all organizations.

In the definition of an organization,deliberately structured means being made up of two or more people and designed to achieve some outcomes.

If Bradley Hak is responsible for maintaining information links both inside and outside organizations by using mail,phone calls,and conducting meetings as daily activities,he would be considered a

In the ____________________ role,managers seek and receive information,scan periodicals and reports,and maintain personal contacts.

Which of the following is a function of management?

An assumption of Theory Y is that the average human being has an inherent dislike of work and will avoid it if possible.

Which of these refers to the management movement that was based on the idea that truly effective control comes from within the individual worker rather than from strict,authoritarian control?

____________________ is the management function concerned with monitoring employees' activities,keeping the organization on track toward its goals,and making corrections as needed.

The Hawthorne studies resulted in the movement towards scientific management.