Question 1

Spotlight on Skills in Chapter 1 outlines all of the following issues would-be managers should consider except:

Accepted Answer

A)  The increased workload 
B)  The challenge of supervising former peers 
C)  The headache of responsibility for other people 
D)  Being caught in the middle 
E)  The technical aspects of management 
A)  The increased workload 
B)  The challenge of supervising former peers 
C)  The headache of responsibility for other people 
D)  Being caught in the middle 
E)  The technical aspects of management

Question 2

Using influence to motivate employees describes which of these functions?

Accepted Answer

A)  Controlling 
B)  Planning 
C)  Leading 
D)  Monitoring 
E)  Organizing 
A)  Controlling 
B)  Planning 
C)  Leading 
D)  Monitoring 
E)  Organizing

Question 3

Whereas scientific management focused on ______ ,administrative principles approach focused on the _______.

Accepted Answer

A)  individual productivity, total organization 
B)  organization productivity, individual effort 
C)  efficient procedures, management by principle 
D)  employee ability, employee loyalty 
E)  employee competence, work flow through the organization 
A)  individual productivity, total organization 
B)  organization productivity, individual effort 
C)  efficient procedures, management by principle 
D)  employee ability, employee loyalty 
E)  employee competence, work flow through the organization

Question 4

Stefan,a supermarket cashier,recently received an award for having the highest scan rate among all cashiers. This is an example of organizational:

Accepted Answer

A)  performance 
B)  efficiency 
C)  effectiveness 
D)  structure 
E)  goal-setting 
A)  performance 
B)  efficiency 
C)  effectiveness 
D)  structure 
E)  goal-setting

Question 5

Customer relationship management systems collect and manage large amounts of data about customers and make them available to employees.

Accepted Answer

A) True 
 B)False

Question 6

Since not-for-profit organizations do not have a conventional ____,managers may struggle with the question of what constitutes results and effectiveness.

Accepted Answer

A)  hierarchy 
B)  bottom line 
C)  information system 
D)  decision-making process 
E)  structure 
A)  hierarchy 
B)  bottom line 
C)  information system 
D)  decision-making process 
E)  structure

Question 7

Briefly describe what happened in the Hawthorne Studies and explain the results and conclusions of these studies.

Accepted Answer

Harvard researchers,working under the di

Question 8

Which of the following is not a criticism of scientific management?

Accepted Answer

A)  It does not appreciate the social context of work. 
B)  It does not appreciate the higher needs of workers. 
C)  It does not appreciate the careful study of tasks and jobs. 
D)  It does not acknowledge variance among individuals. 
E)  It tends to regard workers as uninformed and ignored their ideas and suggestions. 
A)  It does not appreciate the social context of work. 
B)  It does not appreciate the higher needs of workers. 
C)  It does not appreciate the careful study of tasks and jobs. 
D)  It does not acknowledge variance among individuals. 
E)  It tends to regard workers as uninformed and ignored their ideas and suggestions.

Question 9

Conceptual skills are especially important for ____________________ managers.

Accepted Answer

The answer of Conceptual skills are especially important for ____________________...

Question 10

The teamwork philosophy is based in part on the assumption that five people working together can produce more than five people working individually.This philosophy is consistent with the concept of

Accepted Answer

A)  transformation. 
B)  entropy. 
C)  synergy. 
D)  feedback. 
E)  quality. 
A)  transformation. 
B)  entropy. 
C)  synergy. 
D)  feedback. 
E)  quality.

Question 11

Monitoring activities and making corrections are part of

Accepted Answer

A)  organizing. 
B)  planning. 
C)  leading. 
D)  staffing. 
E)  controlling. 
A)  organizing. 
B)  planning. 
C)  leading. 
D)  staffing. 
E)  controlling.

Question 12

Managers shift gears quickly and therefore,the average time spent on any one activity is less than ____.

Accepted Answer

A)  nine minutes 
B)  an hour 
C)  one workday 
D)  a half hour 
E)  a half day 
A)  nine minutes 
B)  an hour 
C)  one workday 
D)  a half hour 
E)  a half day

Question 13

Resources such as efficiency and effectiveness are used by managers to attain organizational goals.

Accepted Answer

A) True 
 B)False

Question 14

Not-for-profit organizations,such as The Red Cross and the Girl Scouts,represent a major application of management talent.

Accepted Answer

A) True 
 B)False

Question 15

____ forces refer to those aspects of a culture that guide and influence relationships among people.

Accepted Answer

A)  Social 
B)  Political 
C)  Economic 
D)  Technological 
E)  Legal 
A)  Social 
B)  Political 
C)  Economic 
D)  Technological 
E)  Legal

Question 16

Frederick Taylor's contributions were in the field of

Accepted Answer

A)  scientific management. 
B)  human resource management. 
C)  human relations. 
D)  quantitative management. 
E)  total quality management. 
A)  scientific management. 
B)  human resource management. 
C)  human relations. 
D)  quantitative management. 
E)  total quality management.

Question 17

In order to determine how to deal with a problem employee,Sharon evaluated the employee,the problem,and the context in which the problem occurred.She is applying which of the following perspectives?

Accepted Answer

A)  Participative view 
B)  Universalist view 
C)  Autonomy view 
D)  Contingency view 
E)  Humanist view 
A)  Participative view 
B)  Universalist view 
C)  Autonomy view 
D)  Contingency view 
E)  Humanist view

Question 18

Frank Gilbreth felt that efficiency equated with ____.

Accepted Answer

A)  one best way to do work 
B)  leadership flows from the top down 
C)  procedures and policies 
D)  scientific management 
E)  bureaucracy 
A)  one best way to do work 
B)  leadership flows from the top down 
C)  procedures and policies 
D)  scientific management 
E)  bureaucracy

Question 19

List three of the basic ideas of scientific management.

Accepted Answer

Any three of the following develop stand

Question 20

How an organization goes about accomplishing a plan is a key part of the management function of controlling.

Accepted Answer

A) True 
 B)False

Spotlight on Skills in Chapter 1 outlines all of the following issues would-be managers should consider except:

Using influence to motivate employees describes which of these functions?

Whereas scientific management focused on ,administrative principles approach focused on the _.

Stefan,a supermarket cashier,recently received an award for having the highest scan rate among all cashiers. This is an example of organizational:

Customer relationship management systems collect and manage large amounts of data about customers and make them available to employees.

Since not-for-profit organizations do not have a conventional ____,managers may struggle with the question of what constitutes results and effectiveness.

Briefly describe what happened in the Hawthorne Studies and explain the results and conclusions of these studies.

Which of the following is not a criticism of scientific management?

Conceptual skills are especially important for ____________________ managers.

The teamwork philosophy is based in part on the assumption that five people working together can produce more than five people working individually.This philosophy is consistent with the concept of

Monitoring activities and making corrections are part of

Managers shift gears quickly and therefore,the average time spent on any one activity is less than ____.

Resources such as efficiency and effectiveness are used by managers to attain organizational goals.

Not-for-profit organizations,such as The Red Cross and the Girl Scouts,represent a major application of management talent.

____ forces refer to those aspects of a culture that guide and influence relationships among people.

Frederick Taylor's contributions were in the field of

In order to determine how to deal with a problem employee,Sharon evaluated the employee,the problem,and the context in which the problem occurred.She is applying which of the following perspectives?

Frank Gilbreth felt that efficiency equated with ____.

List three of the basic ideas of scientific management.

How an organization goes about accomplishing a plan is a key part of the management function of controlling.

The Environment and Corporate Culture

Managing in a Global Environment

Managing Ethics and Social Responsibility

Managerial Planning and Goal Setting

Managerial Decision Making

Designing Adaptive Organizations

Managing Change and Innovation

Managing Human Resources and Diversity

Understanding Individual Behavior

Leadership

Motivating Employees

Managing Communication

Leading Teams

Managing Quality and Performance

Appendix-Managing Human Resources and Diversity

Filters

Exam 1: Innovative Management for a Changing World

Spotlight on Skills in Chapter 1 outlines all of the following issues would-be managers should consider except:

Using influence to motivate employees describes which of these functions?

Whereas scientific management focused on ______ ,administrative principles approach focused on the _______.

Stefan,a supermarket cashier,recently received an award for having the highest scan rate among all cashiers. This is an example of organizational:

Customer relationship management systems collect and manage large amounts of data about customers and make them available to employees.

Since not-for-profit organizations do not have a conventional ____,managers may struggle with the question of what constitutes results and effectiveness.

Briefly describe what happened in the Hawthorne Studies and explain the results and conclusions of these studies.

Which of the following is not a criticism of scientific management?

Conceptual skills are especially important for ____________________ managers.

The teamwork philosophy is based in part on the assumption that five people working together can produce more than five people working individually.This philosophy is consistent with the concept of

Monitoring activities and making corrections are part of

Managers shift gears quickly and therefore,the average time spent on any one activity is less than ____.

Resources such as efficiency and effectiveness are used by managers to attain organizational goals.

Not-for-profit organizations,such as The Red Cross and the Girl Scouts,represent a major application of management talent.

____ forces refer to those aspects of a culture that guide and influence relationships among people.

Frederick Taylor's contributions were in the field of

In order to determine how to deal with a problem employee,Sharon evaluated the employee,the problem,and the context in which the problem occurred.She is applying which of the following perspectives?

Frank Gilbreth felt that efficiency equated with ____.

List three of the basic ideas of scientific management.

How an organization goes about accomplishing a plan is a key part of the management function of controlling.

The Environment and Corporate Culture

Managing in a Global Environment

Managing Ethics and Social Responsibility

Managerial Planning and Goal Setting

Managerial Decision Making

Designing Adaptive Organizations

Managing Change and Innovation

Managing Human Resources and Diversity

Understanding Individual Behavior

Leadership

Motivating Employees

Managing Communication

Leading Teams

Managing Quality and Performance

Appendix-Managing Human Resources and Diversity

Filters

Whereas scientific management focused on ,administrative principles approach focused on the _.