Exam 3: Work Values Attitudes and Moods and Emotions

Employees who are extrinsically motivated are MOST OFTEN responsive to ________.

If new hires are surrounded by coworkers who are dissatisfied with their jobs, they are more likely to be dissatisfied themselves.

Meghan Tull is the chief operator of a computer facility for a large company and also a single mother of two children. The facility processes customer billing, so stringent regulations and procedures must be followed to the letter. Because she was denied a promotion, she has become dissatisfied with her job. Her dissatisfaction will MOST LIKELY result in ________.

Briefly describe the facet model of job satisfaction

The discrepancy model of job satisfaction is based on a simple idea: To determine how satisfied employees are with their jobs, they compare their job to some "ideal job."

Motivator needs are satisfied by all of the following EXCEPT ________.

Herzberg's motivator-hygiene theory describes how workers move between satisfaction and dissatisfaction along a continuous scale.

A study found that identical twins with similar upbringings had very different levels of job satisfaction when jobs were similar. This finding would LEAST support the _____ of job satisfaction?

Cognitive dissonance occurs when employees are expected to express feelings that are at odds with how they are actually feeling.

Briefly describe Herzberg's motivator-hygiene theory of job satisfaction.

Herzberg proposed that when motivator needs are met, employees will be satisfied; when motivator needs are not met, employees will not be satisfied.

________ is the collection of feelings and beliefs that people have about their current jobs.

You are at a family reunion when your opinionated cousin Robin learns you are in a class on organizational behavior. Robin tells you that "happy employees are productive employees" and that it is a manager's job to be sure all employees are satisfied with their jobs. Before you discuss the connection between job satisfaction and job performance with your cousin, you decide to respond by reviewing what job satisfaction is and what factors affect the level of job satisfaction. Briefly explain how you would accomplish this.

Employees whose primary reason for working is to earn money have intrinsic work values.

Emotional labor is the work that employees perform to control their experience and expression of moods and emotions on the job.

When affective commitment is high, workers are likely to want to do what is good for the organization.

Organizational commitment is the collection of feelings and beliefs that people have about their organization as a whole.

________ commitment exists when workers are committed not so much because they want to be but because they have to be.

According to the discrepancy model of job satisfaction, when employees' expectations about their ideal job are high, and when these expectations are not met, employees will be dissatisfied.

Researchers have identified basic emotions that have universal nonverbal expressions, such as fear, anger, surprise, and happiness.