Exam 3: Work Values Attitudes and Moods and Emotions

A worker with strong ________ is more likely to be satisfied with a job that is interesting and personally meaningful, even if it requires long hours and does not pay well.

Define organizational commitment and identify the two distinct types of organizational commitment.

Which of the following is FALSE?

An otherwise cheerful employee has just been berated by a customer. This will MOST likely affect the employee's ________.

Laura White enjoys her job as an elementary school teacher because she feels she is doing something important, even though the pay is poor and she receives little recognition in the community. Laura's work values are ________.

Affective commitment exists when workers are committed not so much because they want to be but because they have to be.

You are a new manager at Acme, Inc. You are quietly taking a break one day when two of your fellow managers ask you about a recent magazine article they had read. The article mentions work attitudes, job satisfaction, and organizational commitment. Your two colleagues are not familiar with these terms and have asked you, as a recent college graduate, to explain those terms to them. They are also curious about what components compose work attitudes and how those components are related to each other. How would you briefly explain these issues to them?

A person's thoughts and feelings about the meaning and nature of work itself are called values.

The steady-state theory suggests that receiving a promotion will raise an employee's level of job satisfaction to a new level, and once attained that level will remain steady.

Research has found affective commitment to have a weak positive relationship with job performance.

A manager implements new policies designed to make employees' work experience as favorable as possible. According to the steady-state theory, the manager should expect that ________.

The ________ of a worker's attitude reflects his thoughts about how to act on the job.

Work values remain relatively constant from job to job and organization to organization.

Job satisfaction is the collection of feelings and beliefs that people have about their organization as a whole.

Absenteeism is a temporary form of withdrawal from the organization, while turnover is permanent.

The Sarbanes-Oxley Act of 2002 overrides the need for an organization to have a code of ethics.

Which of the following statements is TRUE about the relationship between work attitudes and values?

Individual ethics, professional ethics, and societal ethics all contribute to an organization's code of ethics.

Most employees are free to vary their levels of job performance to reflect their levels of job satisfaction.

When affective commitment is high, ________.