Question 1

Because moods and emotions are usually stable and long lasting, they can strongly affect work attitudes and work values.

Accepted Answer

A) True 
 B)False

Question 2

What BEST describes the relationship between workplace dissatisfaction and change in the work environment?

Accepted Answer

A)  Workplace dissatisfaction is unrelated to positive change in the work environment. 
B)  Workplace dissatisfaction always results in negative change in the work environment. 
C)  Workplace dissatisfaction results in negative change if the job is highly skilled. 
D)  Workplace dissatisfaction results in positive change when the organization is supportive. 
A)  Workplace dissatisfaction is unrelated to positive change in the work environment. 
B)  Workplace dissatisfaction always results in negative change in the work environment. 
C)  Workplace dissatisfaction results in negative change if the job is highly skilled. 
D)  Workplace dissatisfaction results in positive change when the organization is supportive.

Question 3

The following four employees all feel committed to the organization they work for. Jennifer feels it will be difficult to find a similar pension plan she has at another job. Mark has a high level of seniority at his current job. James feels his organization makes great contributions to the community. Susan wants to ensure her family receives medical insurance. Based on this information, who is the MOST likely to display organizational citizenship behavior?

Accepted Answer

A)  Mark 
B)  Jennifer 
C)  James 
D)  Susan 
A)  Mark 
B)  Jennifer 
C)  James 
D)  Susan

Question 4

A manager notices a high amount of workplace incivility in the office. What strategy should the manager employ to BEST combat this?

Accepted Answer

A)  push up work deadlines 
B)  reprimand rude employees 
C)  encourage face-to-face conversations 
D)  beautify the office 
A)  push up work deadlines 
B)  reprimand rude employees 
C)  encourage face-to-face conversations 
D)  beautify the office

Question 5

________ pertain to the protection of the fundamental rights and privileges of people affected by a decision.

Accepted Answer

A)  Utilitarian values 
B)  Moral rights values 
C)  Justice values 
D)  Equal rights values 
A)  Utilitarian values 
B)  Moral rights values 
C)  Justice values 
D)  Equal rights values

Question 6

The steady-state theory of job satisfaction suggests that each individual has a typical amount of job satisfaction, sometimes called the ________.

Accepted Answer

A)  balance point 
B)  equivalence level 
C)  equity state 
D)  equilibrium level 
A)  balance point 
B)  equivalence level 
C)  equity state 
D)  equilibrium level

Question 7

Values are concerned with aspects of a particular job or organization.

Accepted Answer

A) True 
 B)False

Question 8

How people feel at the time they are actually performing their jobs is referred to as ________.

Accepted Answer

A)  work attitudes 
B)  work moods 
C)  work behaviors 
D)  work values 
A)  work attitudes 
B)  work moods 
C)  work behaviors 
D)  work values

Question 9

An individual notices illegal behavior by his boss. The part of the Sarbanes-Oxley Act MOST beneficial to this individual is the _______.

Accepted Answer

A)  increase in protection for whistleblowers 
B)  increase in penalties for white collar crime 
C)  requirement for organizations to have a code of ethics 
D)  requirement for the audit committee to work independently 
A)  increase in protection for whistleblowers 
B)  increase in penalties for white collar crime 
C)  requirement for organizations to have a code of ethics 
D)  requirement for the audit committee to work independently

Question 10

Organizational citizenship behavior (OCB) is behavior that is above and beyond the call of duty.

Accepted Answer

A) True 
 B)False

Question 11

People's personal convictions about what end states one should expect from work and how one should behave at work constitute ________.

Accepted Answer

A)  work attitudes 
B)  work moods 
C)  work behaviors 
D)  work values 
A)  work attitudes 
B)  work moods 
C)  work behaviors 
D)  work values

Question 12

Employers' attempts to develop "family-friendly" policies and benefits are an effort to ________.

Accepted Answer

A)  reduce governmental regulation 
B)  appeal to all employees' motivator needs 
C)  reduce insurance costs 
D)  address an important job facet for many employees 
A)  reduce governmental regulation 
B)  appeal to all employees' motivator needs 
C)  reduce insurance costs 
D)  address an important job facet for many employees

Question 13

Job performance may contribute to employees being more satisfied with their jobs if they are fairly compensated for good performance.

Accepted Answer

A) True 
 B)False

Question 14

Discuss the following statement: Turnover is a behavior that needs to be managed but not necessarily reduced or eliminated.

Accepted Answer

There are certainly costs to turnover, s

Question 15

Work moods are more long lasting than values and attitudes.

Accepted Answer

A) True 
 B)False

Question 16

Emotions are much more intense than moods.

Accepted Answer

A) True 
 B)False

Question 17

What statement BEST explains the influence that mood has in the workplace?

Accepted Answer

A)  Too little research has been focused on this question to know the answer. 
B)  Mood has no influence on employees in the workplace. 
C)  Mood has very little influence on employees in the workplace. 
D)  Mood greatly influences employees in the workplace. 
A)  Too little research has been focused on this question to know the answer. 
B)  Mood has no influence on employees in the workplace. 
C)  Mood has very little influence on employees in the workplace. 
D)  Mood greatly influences employees in the workplace.

Question 18

________ are BEST described as one's personal convictions about what is right and wrong.

Accepted Answer

A)  Ethical values 
B)  Legal values 
C)  Work values 
D)  Utilitarian values 
A)  Ethical values 
B)  Legal values 
C)  Work values 
D)  Utilitarian values

Question 19

According to Herzberg, motivator needs are associated with the actual work itself and how challenging it is.

Accepted Answer

A) True 
 B)False

Question 20

A police officer knows that he should not be delighted at the site of a terrible crime. This is an example of a(n) ________ rule.

Accepted Answer

A)  feeling 
B)  behavioral 
C)  expression 
D)  effective 
A)  feeling 
B)  behavioral 
C)  expression 
D)  effective

Because moods and emotions are usually stable and long lasting, they can strongly affect work attitudes and work values.

What BEST describes the relationship between workplace dissatisfaction and change in the work environment?

A manager notices a high amount of workplace incivility in the office. What strategy should the manager employ to BEST combat this?

________ pertain to the protection of the fundamental rights and privileges of people affected by a decision.

The steady-state theory of job satisfaction suggests that each individual has a typical amount of job satisfaction, sometimes called the ________.

Values are concerned with aspects of a particular job or organization.

How people feel at the time they are actually performing their jobs is referred to as ________.

An individual notices illegal behavior by his boss. The part of the Sarbanes-Oxley Act MOST beneficial to this individual is the _______.

Organizational citizenship behavior (OCB) is behavior that is above and beyond the call of duty.

People's personal convictions about what end states one should expect from work and how one should behave at work constitute ________.

Employers' attempts to develop "family-friendly" policies and benefits are an effort to ________.

Job performance may contribute to employees being more satisfied with their jobs if they are fairly compensated for good performance.

Discuss the following statement: Turnover is a behavior that needs to be managed but not necessarily reduced or eliminated.

Work moods are more long lasting than values and attitudes.

Emotions are much more intense than moods.

What statement BEST explains the influence that mood has in the workplace?

________ are BEST described as one's personal convictions about what is right and wrong.

According to Herzberg, motivator needs are associated with the actual work itself and how challenging it is.

A police officer knows that he should not be delighted at the site of a terrible crime. This is an example of a(n) ________ rule.

Introduction to Organizational Behavior

Individual Differences: Personality and Ability

Perception Attribution and the Management of Diversity

Learning and Creativity

The Nature of Work Motivation

Creating a Motivating Work Setting

Pay Careers and Changing Employment Relationships

Managing Stress and Work Life Balance

The Nature of Work Groups and Teams

Effective Work Groups and Teams

Leaders and Leadership

Power, Politics, Conflict, and Negotiation

Communicating Effectively in Organizations

Decision Making and Organizational Learning

Organizational Design and Structure

Organizational Culture and Ethical Behavior

Organization Change and Development

Filters

Exam 3: Work Values Attitudes and Moods and Emotions

Because moods and emotions are usually stable and long lasting, they can strongly affect work attitudes and work values.

What BEST describes the relationship between workplace dissatisfaction and change in the work environment?

A manager notices a high amount of workplace incivility in the office. What strategy should the manager employ to BEST combat this?

________ pertain to the protection of the fundamental rights and privileges of people affected by a decision.

The steady-state theory of job satisfaction suggests that each individual has a typical amount of job satisfaction, sometimes called the ________.

Values are concerned with aspects of a particular job or organization.

How people feel at the time they are actually performing their jobs is referred to as ________.

An individual notices illegal behavior by his boss. The part of the Sarbanes-Oxley Act MOST beneficial to this individual is the _______.

Organizational citizenship behavior (OCB) is behavior that is above and beyond the call of duty.

People's personal convictions about what end states one should expect from work and how one should behave at work constitute ________.

Employers' attempts to develop "family-friendly" policies and benefits are an effort to ________.

Job performance may contribute to employees being more satisfied with their jobs if they are fairly compensated for good performance.

Discuss the following statement: Turnover is a behavior that needs to be managed but not necessarily reduced or eliminated.

Work moods are more long lasting than values and attitudes.

Emotions are much more intense than moods.

What statement BEST explains the influence that mood has in the workplace?

________ are BEST described as one's personal convictions about what is right and wrong.

According to Herzberg, motivator needs are associated with the actual work itself and how challenging it is.

A police officer knows that he should not be delighted at the site of a terrible crime. This is an example of a(n) ________ rule.

Introduction to Organizational Behavior

Individual Differences: Personality and Ability

Perception Attribution and the Management of Diversity

Learning and Creativity

The Nature of Work Motivation

Creating a Motivating Work Setting

Pay Careers and Changing Employment Relationships

Managing Stress and Work Life Balance

The Nature of Work Groups and Teams

Effective Work Groups and Teams

Leaders and Leadership

Power, Politics, Conflict, and Negotiation

Communicating Effectively in Organizations

Decision Making and Organizational Learning

Organizational Design and Structure

Organizational Culture and Ethical Behavior

Organization Change and Development

Filters