Question 1

Emotional ________ occurs when employees are expected to express feelings that are at odds with how they are actually feeling.

Accepted Answer

A)  targeting 
B)  dissonance 
C)  fluctuation 
D)  role playing 
A)  targeting 
B)  dissonance 
C)  fluctuation 
D)  role playing

Question 2

In Mobley's model of the turnover process, the stage immediately following "thinking of quitting" is ________.

Accepted Answer

A)  job satisfaction experienced 
B)  intention to search for alternatives 
C)  evaluation of benefits and costs of quitting 
D)  intention to quit 
A)  job satisfaction experienced 
B)  intention to search for alternatives 
C)  evaluation of benefits and costs of quitting 
D)  intention to quit

Question 3

What is a code of ethics? How does the Sarbanes-Oxley Act of 2002 relate to ethics?

Accepted Answer

A code of ethics is the set of formal ru

Question 4

The tasks a person performs while at work can affect job satisfaction.

Accepted Answer

A) True 
 B)False

Question 5

The opinion that some people are usually happy at their jobs while others are usually discontent supports the ________ of job satisfaction.

Accepted Answer

A)  discrepancy model 
B)  critical incidents theory 
C)  facet model 
D)  steady-state theory 
A)  discrepancy model 
B)  critical incidents theory 
C)  facet model 
D)  steady-state theory

Question 6

Negative affectivity consists of rude interpersonal behaviors reflective of a lack of regard and respect for others.

Accepted Answer

A) True 
 B)False

Question 7

An individual's values influence the extent to which thoughts and feelings about a job are positive or negative.

Accepted Answer

A) True 
 B)False

Question 8

Which of the following strategies would LEAST LIKELY promote affective commitment?

Accepted Answer

A)  ask employees to vote on a worthy cause and then donate proceeds 
B)  encourage employees to volunteer in local charitable organizations, once a month 
C)  ask employees to sign non-compete agreements 
D)  support environmental causes 
A)  ask employees to vote on a worthy cause and then donate proceeds 
B)  encourage employees to volunteer in local charitable organizations, once a month 
C)  ask employees to sign non-compete agreements 
D)  support environmental causes

Question 9

Employee turnover always has costly negative impacts on an organization.

Accepted Answer

A) True 
 B)False

Question 10

The steady-state theory suggests that each employee has a typical (or characteristic) level of job satisfaction, called the steady state or equilibrium level.

Accepted Answer

A) True 
 B)False

Question 11

The first step listed in Mobley's model of the turnover process is to ________.

Accepted Answer

A)  evaluate the benefits of quitting 
B)  think of quitting 
C)  decide to quit 
D)  experience job dissatisfaction 
A)  evaluate the benefits of quitting 
B)  think of quitting 
C)  decide to quit 
D)  experience job dissatisfaction

Question 12

The concept of employee well-being focuses on the organization, not the employee.

Accepted Answer

A) True 
 B)False

Question 13

________ can and often do remain constant from job to job and organization to organization.

Accepted Answer

A)  Work attitudes 
B)  Work values 
C)  Work duties 
D)  Work routines 
A)  Work attitudes 
B)  Work values 
C)  Work duties 
D)  Work routines

Question 14

Does job satisfaction affect job performance? Explain!

Accepted Answer

Intuitively, most people believe that jo

Question 15

The culture a person grows up in does not affect his or her level of job satisfaction.

Accepted Answer

A) True 
 B)False

Question 16

Work ________ reflect how people feel while they are performing their jobs day to day and also determine how they experience work.

Accepted Answer

A)  values and emotions 
B)  attitudes and values 
C)  moods and emotions 
D)  skills and moods 
A)  values and emotions 
B)  attitudes and values 
C)  moods and emotions 
D)  skills and moods

Question 17

Which of the following is NOT a facet of a hygiene need?

Accepted Answer

A)  supervision of work 
B)  pay for work 
C)  security at work 
D)  processes of work 
A)  supervision of work 
B)  pay for work 
C)  security at work 
D)  processes of work

Question 18

Which of the following statements BEST explains why work attitude has little relationship to job performance?

Accepted Answer

A)  Most workers are highly ethical people who always strive to do their best in the workplace. 
B)  Organizations develop rules and procedures that employees are expected to follow. 
C)  Too little research has focused on this question to have a credible answer. 
D)  Work attitude changes from day to day. 
A)  Most workers are highly ethical people who always strive to do their best in the workplace. 
B)  Organizations develop rules and procedures that employees are expected to follow. 
C)  Too little research has focused on this question to have a credible answer. 
D)  Work attitude changes from day to day.

Question 19

Employee well-being is BEST described as ________.

Accepted Answer

A)  the level of job satisfaction an employee experiences 
B)  the ability of the employee to maintain a work/life balance 
C)  how happy, healthy, and prosperous employees are 
D)  how much job security an employee has 
A)  the level of job satisfaction an employee experiences 
B)  the ability of the employee to maintain a work/life balance 
C)  how happy, healthy, and prosperous employees are 
D)  how much job security an employee has

Question 20

The behavioral component of an employee's work attitude is that person's thoughts about how to behave in his or her organization.

Accepted Answer

A) True 
 B)False

Emotional ________ occurs when employees are expected to express feelings that are at odds with how they are actually feeling.

In Mobley's model of the turnover process, the stage immediately following "thinking of quitting" is ________.

What is a code of ethics? How does the Sarbanes-Oxley Act of 2002 relate to ethics?

The tasks a person performs while at work can affect job satisfaction.

The opinion that some people are usually happy at their jobs while others are usually discontent supports the ________ of job satisfaction.

Negative affectivity consists of rude interpersonal behaviors reflective of a lack of regard and respect for others.

An individual's values influence the extent to which thoughts and feelings about a job are positive or negative.

Which of the following strategies would LEAST LIKELY promote affective commitment?

Employee turnover always has costly negative impacts on an organization.

The steady-state theory suggests that each employee has a typical (or characteristic) level of job satisfaction, called the steady state or equilibrium level.

The first step listed in Mobley's model of the turnover process is to ________.

The concept of employee well-being focuses on the organization, not the employee.

________ can and often do remain constant from job to job and organization to organization.

Does job satisfaction affect job performance? Explain!

The culture a person grows up in does not affect his or her level of job satisfaction.

Work ________ reflect how people feel while they are performing their jobs day to day and also determine how they experience work.

Which of the following is NOT a facet of a hygiene need?

Which of the following statements BEST explains why work attitude has little relationship to job performance?

Employee well-being is BEST described as ________.

The behavioral component of an employee's work attitude is that person's thoughts about how to behave in his or her organization.

Introduction to Organizational Behavior

Individual Differences: Personality and Ability

Perception Attribution and the Management of Diversity

Learning and Creativity

The Nature of Work Motivation

Creating a Motivating Work Setting

Pay Careers and Changing Employment Relationships

Managing Stress and Work Life Balance

The Nature of Work Groups and Teams

Effective Work Groups and Teams

Leaders and Leadership

Power, Politics, Conflict, and Negotiation

Communicating Effectively in Organizations

Decision Making and Organizational Learning

Organizational Design and Structure

Organizational Culture and Ethical Behavior

Organization Change and Development

Filters

Exam 3: Work Values Attitudes and Moods and Emotions

Emotional ________ occurs when employees are expected to express feelings that are at odds with how they are actually feeling.

In Mobley's model of the turnover process, the stage immediately following "thinking of quitting" is ________.

What is a code of ethics? How does the Sarbanes-Oxley Act of 2002 relate to ethics?

The tasks a person performs while at work can affect job satisfaction.

The opinion that some people are usually happy at their jobs while others are usually discontent supports the ________ of job satisfaction.

Negative affectivity consists of rude interpersonal behaviors reflective of a lack of regard and respect for others.

An individual's values influence the extent to which thoughts and feelings about a job are positive or negative.

Which of the following strategies would LEAST LIKELY promote affective commitment?

Employee turnover always has costly negative impacts on an organization.

The steady-state theory suggests that each employee has a typical (or characteristic) level of job satisfaction, called the steady state or equilibrium level.

The first step listed in Mobley's model of the turnover process is to ________.

The concept of employee well-being focuses on the organization, not the employee.

________ can and often do remain constant from job to job and organization to organization.

Does job satisfaction affect job performance? Explain!

The culture a person grows up in does not affect his or her level of job satisfaction.

Work ________ reflect how people feel while they are performing their jobs day to day and also determine how they experience work.

Which of the following is NOT a facet of a hygiene need?

Which of the following statements BEST explains why work attitude has little relationship to job performance?

Employee well-being is BEST described as ________.

The behavioral component of an employee's work attitude is that person's thoughts about how to behave in his or her organization.

Introduction to Organizational Behavior

Individual Differences: Personality and Ability

Perception Attribution and the Management of Diversity

Learning and Creativity

The Nature of Work Motivation

Creating a Motivating Work Setting

Pay Careers and Changing Employment Relationships

Managing Stress and Work Life Balance

The Nature of Work Groups and Teams

Effective Work Groups and Teams

Leaders and Leadership

Power, Politics, Conflict, and Negotiation

Communicating Effectively in Organizations

Decision Making and Organizational Learning

Organizational Design and Structure

Organizational Culture and Ethical Behavior

Organization Change and Development

Filters