Exam 3: Work Values Attitudes and Moods and Emotions

A code of ethics is the set of formal rules and standards that employees can use to make appropriate decisions when the interests of other individuals or groups are at stake.

According to Herzberg, in which instance could an employee experience both job satisfaction and job dissatisfaction at the same time?

A lack of trust between employees and managers is often symptomatic of more widespread problems in an organization.

When Ben & Jerry's Homemade encourages employee commitment through socially responsible corporate policies and programs that support the community and protect the environment, they will MOST likely experience affective commitment from many of their employees.

Intrinsic work values include interesting work, learning new things, and being creative.

How a worker feels about his or her job or organization represents the ________ of the worker's attitude.

Managers cannot expect employees to be committed to an organization if the organization is not committed to employees and society as a whole.

A manager has tried several strategies to encourage his employees. He has offered training programs to develop their skills. He gives more responsibility to employees. He tries to make the work as interesting as possible. These motivating strategies do not seem to be working. What strategy should he try next?

Which of the following would LEAST LIKELY influence the development of an individual's ethical values?

Continuance commitment exists when ________.

You are working a part-time job at an ice cream restaurant while attending college. This job provides you with an opportunity to observe your coworkers, Bert and Ernie. Bert does not necessarily enjoy the work, but he appreciates that the job allows him to meet women and increase his opportunity for dates. Ernie always seems to be making a game out of the work, trying to see how many customers he can serve in an hour without making a mistake, how many tables he can clean in five minutes, or if he can learn how to make a new ice cream treat. These "games" are what makes Ernie enjoy this particular job, although he also admits he needs to work to earn the money to stay in school. Explain the job values you see demonstrated by Bert and Ernie, being sure to define the organizational behavior terms you use in your explanation.

The relationship between turnover and job satisfaction is relatively weak MOST LIKELY because ________.

An example of organizational citizenship behavior is an employee who ________.

The collection of feelings and beliefs that people have about their organization as a whole is known as organizational ________.

The affective component of an employee's work attitude is that person's beliefs about the job or organization.

Societal ethics are laws, customs, practices, and values which apply to society as a whole.

Discuss Bill Mobley's model of the turnover process.

According to ________, college graduates are likely to experience job dissatisfaction when their new positions fail to meet their high hopes.

Utilitarian values indicate that decisions should be made in ways that protect the fundamental rights of people affected by the decision.

Emotional labor is governed by ________.