Question 1

More postings to the folio are debits (charges) than are credits.

Accepted Answer

A) True 
 B)False

Question 2

Although the amount is always open to negotiation, comp rooms are normally given to groupsat a rate of 1 room night comped per ________ room nights used.

Accepted Answer

A)  20 
B)  30 
C)  50 
D)  40 
E)  60 
A)  20 
B)  30 
C)  50 
D)  40 
E)  60

Question 3

Outside agencies working on bad debts usually collect close to 100% for the hotel, minus the fee, of course.

Accepted Answer

A) True 
 B)False

Question 4

The term "double occupancy"includes the possibility of three or even four guests in one room.

Accepted Answer

A) True 
 B)False

Question 5

SMERF is an acronym for:

Accepted Answer

A)  AT&T's voice recognition system 
B)  One of the GDS's, global distribution systems 
C)  Social, Military, Educational, Religious and Fraternal group business 
D)  An Internet travel site that Travelocity has opened 
E)  None of the above 
A)  AT&T's voice recognition system 
B)  One of the GDS's, global distribution systems 
C)  Social, Military, Educational, Religious and Fraternal group business 
D)  An Internet travel site that Travelocity has opened 
E)  None of the above

Question 6

Collection agencies working to recover bad debts for a hotel:

Accepted Answer

A)  Begin collecting small balances and work upward to large accounts 
B)  Charge a fee of between 5% - 10% of the amount collected 
C)  Collect most of the amounts and accounts handed to them 
D)  Often employ the same techniques as those tried by the hotel 
E)  Both A and B 
A)  Begin collecting small balances and work upward to large accounts 
B)  Charge a fee of between 5% - 10% of the amount collected 
C)  Collect most of the amounts and accounts handed to them 
D)  Often employ the same techniques as those tried by the hotel 
E)  Both A and B

Question 7

U.S. spas were originally established around the supposedly curative value of special waters.

Accepted Answer

A) True 
 B)False

Question 8

By posting the disclaimer of liability required by state laws, innkeepers can limit their liability for the loss of guest valuables.

Accepted Answer

A) True 
 B)False

Question 9

Which of the following measures would NOT be applied to developing brand equity?

Accepted Answer

A)  Consistent quality 
B)  Availability of conference accommodations 
C)  Instant identification 
D)  Standard level of service 
E)  Broad distribution 
A)  Consistent quality 
B)  Availability of conference accommodations 
C)  Instant identification 
D)  Standard level of service 
E)  Broad distribution

Question 10

Renting the ballroom and providing food and beverage to a pay-as-you-go function based on ticket sales (say, a charitable dinner/dance) is a high credit risk venture for the hotel.

Accepted Answer

A) True 
 B)False

Question 11

Since it makes little difference in collections and since it saves substantial payroll costs, hotel managers should eliminate the traditional 3-day billing period in favor of the more customary 30-day period.

Accepted Answer

A) True 
 B)False

Question 12

Which factor(s) enable(s) budget hotels to compete so successfully?

Accepted Answer

A)  Using a variety of architectural plans and construction 
B)  Hiring fewer employees per guest room 
C)  Selecting well located, but high-priced locations 
D)  Staffing the foodservice with nonunion labor 
E)  All of the above although each development may not include all 
A)  Using a variety of architectural plans and construction 
B)  Hiring fewer employees per guest room 
C)  Selecting well located, but high-priced locations 
D)  Staffing the foodservice with nonunion labor 
E)  All of the above although each development may not include all

Question 13

Match the items in the left column with the best answer from items in the right column.
-Well

Accepted Answer

A)  Computer display 
B)  Profit before fixed expenses 
C)  Employees can act 
D)  Tip and tax inclusive 
E)  Front office
F) Device for heart-attack victims
G) Ethnic and cultural diversity
H)Pit or bucket
I)Not listed
J)AH&LA
K) In-room amenity
L)PBX
M)A corporation, but not a REIT
N)Cot
O)Author
P)Off the shelf
Q)Bed type
R)Key
S)Part of the master account
T)New York City has one 
A)  Computer display 
B)  Profit before fixed expenses 
C)  Employees can act 
D)  Tip and tax inclusive 
E)  Front office
F) Device for heart-attack victims
G) Ethnic and cultural diversity
H)Pit or bucket
I)Not listed
J)AH&LA
K) In-room amenity
L)PBX
M)A corporation, but not a REIT
N)Cot
O)Author
P)Off the shelf
Q)Bed type
R)Key
S)Part of the master account
T)New York City has one

Question 14

Debit cards have not gained in popularity because the typical user (the average hotel guest) has little or no knowledge of accounting's debits and credits.

Accepted Answer

A) True 
 B)False

Question 15

Among the surprising surcharges that some hotels have added to their room rates are:

Accepted Answer

A)  Resort fees 
B)  Energy fees 
C)  Charitable contribution fees 
D)  Early departure (before the date specified by the reservation) fees 
E)  All of the above 
A)  Resort fees 
B)  Energy fees 
C)  Charitable contribution fees 
D)  Early departure (before the date specified by the reservation) fees 
E)  All of the above

Question 16

The airline industry borrowed both the idea and the technology for CRS from the hotel industry; actually, it was from Holiday Inn.

Accepted Answer

A) True 
 B)False

Question 17

The Hospitality Information Technology Integration System (HITIS) is the hotel industry's united push toward installing telephony.

Accepted Answer

A) True 
 B)False

Question 18

Which of the following is NOT a city-ledger account:

Accepted Answer

A)  Banquet charges 
B)  Bank fees for processing bad checks 
C)  Executive (of the hotel) accounts 
D)  Credit-card companies 
E)  None of the above; that is, they are all categories of the city ledger 
A)  Banquet charges 
B)  Bank fees for processing bad checks 
C)  Executive (of the hotel) accounts 
D)  Credit-card companies 
E)  None of the above; that is, they are all categories of the city ledger

Question 19

Split billing is a method of settling charges on a folio by which certain amounts are settled with allowances while other charges are settled with transfers.

Accepted Answer

A) True 
 B)False

Question 20

Early arrivals, cancellations and no-shows reduce the number of rooms available for walk-ins on any given day.

Accepted Answer

A) True 
 B)False

More postings to the folio are debits (charges) than are credits.

Although the amount is always open to negotiation, comp rooms are normally given to groupsat a rate of 1 room night comped per ________ room nights used.

Outside agencies working on bad debts usually collect close to 100% for the hotel, minus the fee, of course.

The term "double occupancy"includes the possibility of three or even four guests in one room.

SMERF is an acronym for:

Collection agencies working to recover bad debts for a hotel:

U.S. spas were originally established around the supposedly curative value of special waters.

By posting the disclaimer of liability required by state laws, innkeepers can limit their liability for the loss of guest valuables.

Which of the following measures would NOT be applied to developing brand equity?

Renting the ballroom and providing food and beverage to a pay-as-you-go function based on ticket sales (say, a charitable dinner/dance) is a high credit risk venture for the hotel.

Since it makes little difference in collections and since it saves substantial payroll costs, hotel managers should eliminate the traditional 3-day billing period in favor of the more customary 30-day period.

Which factor(s) enable(s) budget hotels to compete so successfully?

Match the items in the left column with the best answer from items in the right column. -Well

Debit cards have not gained in popularity because the typical user (the average hotel guest) has little or no knowledge of accounting's debits and credits.

Among the surprising surcharges that some hotels have added to their room rates are:

The airline industry borrowed both the idea and the technology for CRS from the hotel industry; actually, it was from Holiday Inn.

The Hospitality Information Technology Integration System (HITIS) is the hotel industry's united push toward installing telephony.

Which of the following is NOT a city-ledger account:

Split billing is a method of settling charges on a folio by which certain amounts are settled with allowances while other charges are settled with transfers.

Early arrivals, cancellations and no-shows reduce the number of rooms available for walk-ins on any given day.

The Traditional Hotel Industry

The Modem Hotel Industry

The Structure of the Hotel Industry

Forecasting Availability and Overbooking

Global Reservations Technologies

Individual Reservations and Group Reservations

Managing Guest Service

Arrival, Registration, Assignments and Rooming

Role of the Room Rate

Billing and the Guest Folio

Credit and the City Ledger

Cash Transactions

The Night Audit

Hotel Technology

Filters

Exam 15: Understanding Billing and Financial Operations in the Hospitality Industry

More postings to the folio are debits (charges) than are credits.

Although the amount is always open to negotiation, comp rooms are normally given to groupsat a rate of 1 room night comped per ________ room nights used.

Outside agencies working on bad debts usually collect close to 100% for the hotel, minus the fee, of course.

The term "double occupancy"includes the possibility of three or even four guests in one room.

SMERF is an acronym for:

Collection agencies working to recover bad debts for a hotel:

U.S. spas were originally established around the supposedly curative value of special waters.

By posting the disclaimer of liability required by state laws, innkeepers can limit their liability for the loss of guest valuables.

Which of the following measures would NOT be applied to developing brand equity?

Renting the ballroom and providing food and beverage to a pay-as-you-go function based on ticket sales (say, a charitable dinner/dance) is a high credit risk venture for the hotel.

Since it makes little difference in collections and since it saves substantial payroll costs, hotel managers should eliminate the traditional 3-day billing period in favor of the more customary 30-day period.

Which factor(s) enable(s) budget hotels to compete so successfully?

Match the items in the left column with the best answer from items in the right column. -Well

Debit cards have not gained in popularity because the typical user (the average hotel guest) has little or no knowledge of accounting's debits and credits.

Among the surprising surcharges that some hotels have added to their room rates are:

The airline industry borrowed both the idea and the technology for CRS from the hotel industry; actually, it was from Holiday Inn.

The Hospitality Information Technology Integration System (HITIS) is the hotel industry's united push toward installing telephony.

Which of the following is NOT a city-ledger account:

Split billing is a method of settling charges on a folio by which certain amounts are settled with allowances while other charges are settled with transfers.

Early arrivals, cancellations and no-shows reduce the number of rooms available for walk-ins on any given day.

The Traditional Hotel Industry

The Modem Hotel Industry

The Structure of the Hotel Industry

Forecasting Availability and Overbooking

Global Reservations Technologies

Individual Reservations and Group Reservations

Managing Guest Service

Arrival, Registration, Assignments and Rooming

Role of the Room Rate

Billing and the Guest Folio

Credit and the City Ledger

Cash Transactions

The Night Audit

Hotel Technology

Filters