Question 1

Well, bucket or pit are used in reference to the cashier's file because they are usually recessed in the desk.

Accepted Answer

A) True 
 B)False

Question 2

Hotels that award frequent-flier points as part of their frequent-guest programs need to buy those points from the airlines at a cost of a several cents per mile.

Accepted Answer

A) True 
 B)False

Question 3

The lodging industry has several characteristics including:

Accepted Answer

A)  A highly perishable product 
B)  Low turnover of employees 
C)  An almost zero level of fixed costs ("the nut") 
D)  Minimal competition from other industries 
E)  Both B and D 
A)  A highly perishable product 
B)  Low turnover of employees 
C)  An almost zero level of fixed costs ("the nut") 
D)  Minimal competition from other industries 
E)  Both B and D

Question 4

Kemmons Wilson's Holiday Inn chain proved the importance of flagging properties with recognizable logos and helped speed the development of hotel franchising.

Accepted Answer

A) True 
 B)False

Question 5

Rising occupancy rates will enable hotels to increase their use of hurdle pricing (or nesting) as a means of boosting the ADR.

Accepted Answer

A) True 
 B)False

Question 6

Understays and overstays have the same impact on room-availability forecasts; both increase the number of rooms available for sale.

Accepted Answer

A) True 
 B)False

Question 7

The "one-two-three steps"for detecting worthless checks are:

Accepted Answer

A)  1.Verify room number; 2. Use a "MoneyChecker;" 3. Ask manager if uncertain 
B)  for: 1. Perforation; 2. The Federal Reserve district number; 3. Magnetic ink on the routing code 
C)  Ask: 1. Is the routing code on the bottom of the check; 2. Are the check's sides smooth; 3. Is the amount in even numbers 
D)  1.Collect the fee; 2. Employ cameras; 3. Ask for a fingerprint 
E)  The authors offer no "one-two-three steps" for detecting worthless checks 
A)  1.Verify room number; 2. Use a "MoneyChecker;" 3. Ask manager if uncertain 
B)  for: 1. Perforation; 2. The Federal Reserve district number; 3. Magnetic ink on the routing code 
C)  Ask: 1. Is the routing code on the bottom of the check; 2. Are the check's sides smooth; 3. Is the amount in even numbers 
D)  1.Collect the fee; 2. Employ cameras; 3. Ask for a fingerprint 
E)  The authors offer no "one-two-three steps" for detecting worthless checks

Question 8

Executives of various trade and professional associations have, in turn, their own affiliation, ASAE, which is The:

Accepted Answer

A)  Associated Society for American Standards 
B)  American Society of Association Executives 
C)  American Standard for Associated Enterprises 
D)  Associated Society of American Executives 
E)  None of these are involved in convention business 
A)  Associated Society for American Standards 
B)  American Society of Association Executives 
C)  American Standard for Associated Enterprises 
D)  Associated Society of American Executives 
E)  None of these are involved in convention business

Question 9

Boutique hotels differ from one another because they are quirky and funky; that's why a chain (with a chain one assumes standardization) of boutique hotels is difficult for some to comprehend.

Accepted Answer

A) True 
 B)False

Question 10

Match the items in the left column with the best answer from items in the right column.
-EBITDA

Accepted Answer

A)  Computer display 
B)  Profit before fixed expenses 
C)  Employees can act 
D)  Tip and tax inclusive 
E)  Front office
F) Device for heart-attack victims
G) Ethnic and cultural diversity
H)Pit or bucket
I)Not listed
J)AH&LA
K) In-room amenity
L)PBX
M)A corporation, but not a REIT
N)Cot
O)Author
P)Off the shelf
Q)Bed type
R)Key
S)Part of the master account
T)New York City has one 
A)  Computer display 
B)  Profit before fixed expenses 
C)  Employees can act 
D)  Tip and tax inclusive 
E)  Front office
F) Device for heart-attack victims
G) Ethnic and cultural diversity
H)Pit or bucket
I)Not listed
J)AH&LA
K) In-room amenity
L)PBX
M)A corporation, but not a REIT
N)Cot
O)Author
P)Off the shelf
Q)Bed type
R)Key
S)Part of the master account
T)New York City has one

Question 11

Hurdle pricing is the term given to the competitive environment in reservation offices: It requires each reservationist to better (jump the hurdle of) his/her record by increasing either the number of reservations taken, or the number of days booked, or the average rate of the booking.

Accepted Answer

A) True 
 B)False

Question 12

A forward-looking person can imagine the time when reservationists are just computers with voice-recognition capabilities.

Accepted Answer

A) True 
 B)False

Question 13

Match the items in the left column with the best answer from items in the right column.
-Empowerment

Accepted Answer

A)  Computer display 
B)  Profit before fixed expenses 
C)  Employees can act 
D)  Tip and tax inclusive 
E)  Front office
F) Device for heart-attack victims
G) Ethnic and cultural diversity
H)Pit or bucket
I)Not listed
J)AH&LA
K) In-room amenity
L)PBX
M)A corporation, but not a REIT
N)Cot
O)Author
P)Off the shelf
Q)Bed type
R)Key
S)Part of the master account
T)New York City has one 
A)  Computer display 
B)  Profit before fixed expenses 
C)  Employees can act 
D)  Tip and tax inclusive 
E)  Front office
F) Device for heart-attack victims
G) Ethnic and cultural diversity
H)Pit or bucket
I)Not listed
J)AH&LA
K) In-room amenity
L)PBX
M)A corporation, but not a REIT
N)Cot
O)Author
P)Off the shelf
Q)Bed type
R)Key
S)Part of the master account
T)New York City has one

Question 14

So far as reservation forecasts are concerned:

Accepted Answer

A)  Comp rooms must not be counted as occupied 
B)  Today's opening room count is the same as tomorrow's closing count 
C)  30-day projections are more accurate than 3-day forecasts 
D)  City-wide events and local activities impact on counts 
E)  All of the above 
A)  Comp rooms must not be counted as occupied 
B)  Today's opening room count is the same as tomorrow's closing count 
C)  30-day projections are more accurate than 3-day forecasts 
D)  City-wide events and local activities impact on counts 
E)  All of the above

Question 15

The smallest degree of double occupancy would most likely be in:

Accepted Answer

A)  Family-oriented facilities 
B)  Commercial hotels 
C)  Resort hotels 
D)  Boutiques 
E)  Ski chalets 
A)  Family-oriented facilities 
B)  Commercial hotels 
C)  Resort hotels 
D)  Boutiques 
E)  Ski chalets

Question 16

Periodically, perhaps quarterly, hotels settle their debt (created by collecting sales and room taxesfrom guests) with local or state governments.

Accepted Answer

A) True 
 B)False

Question 17

Which of the following terms is out-of-place in this set?

Accepted Answer

A)  American plan 
B)  Conference plan 
C)  All-inclusive plan 
D)  Full pension 
E)  European plan 
A)  American plan 
B)  Conference plan 
C)  All-inclusive plan 
D)  Full pension 
E)  European plan

Question 18

The separation of powers is a good management principle so the general manager of a hotel should be hired by and report to the company that owns the hotel, not to the company that manages the hotel.

Accepted Answer

A) True 
 B)False

Question 19

A hotel counts comp rooms as occupied rooms, which results in a (an):

Accepted Answer

A)  Higher percentage of OOI rooms 
B)  Change in all of the above values 
C)  Lower ratio of employees per room 
D)  Improved percentage of occupancy 
E)  Status quo: no affect on any of the above values 
A)  Higher percentage of OOI rooms 
B)  Change in all of the above values 
C)  Lower ratio of employees per room 
D)  Improved percentage of occupancy 
E)  Status quo: no affect on any of the above values

Question 20

Historically, early accommodations were called "inns, taverns, etc."and were built along roadways; the shift to urban locations was accompanied by a change in terminology to "hotels."

Accepted Answer

A) True 
 B)False

Well, bucket or pit are used in reference to the cashier's file because they are usually recessed in the desk.

Hotels that award frequent-flier points as part of their frequent-guest programs need to buy those points from the airlines at a cost of a several cents per mile.

The lodging industry has several characteristics including:

Kemmons Wilson's Holiday Inn chain proved the importance of flagging properties with recognizable logos and helped speed the development of hotel franchising.

Rising occupancy rates will enable hotels to increase their use of hurdle pricing (or nesting) as a means of boosting the ADR.

Understays and overstays have the same impact on room-availability forecasts; both increase the number of rooms available for sale.

The "one-two-three steps"for detecting worthless checks are:

Executives of various trade and professional associations have, in turn, their own affiliation, ASAE, which is The:

Boutique hotels differ from one another because they are quirky and funky; that's why a chain (with a chain one assumes standardization) of boutique hotels is difficult for some to comprehend.

Match the items in the left column with the best answer from items in the right column. -EBITDA

Hurdle pricing is the term given to the competitive environment in reservation offices: It requires each reservationist to better (jump the hurdle of) his/her record by increasing either the number of reservations taken, or the number of days booked, or the average rate of the booking.

A forward-looking person can imagine the time when reservationists are just computers with voice-recognition capabilities.

Match the items in the left column with the best answer from items in the right column. -Empowerment

So far as reservation forecasts are concerned:

The smallest degree of double occupancy would most likely be in:

Periodically, perhaps quarterly, hotels settle their debt (created by collecting sales and room taxesfrom guests) with local or state governments.

Which of the following terms is out-of-place in this set?

The separation of powers is a good management principle so the general manager of a hotel should be hired by and report to the company that owns the hotel, not to the company that manages the hotel.

A hotel counts comp rooms as occupied rooms, which results in a (an):

Historically, early accommodations were called "inns, taverns, etc."and were built along roadways; the shift to urban locations was accompanied by a change in terminology to "hotels."

The Traditional Hotel Industry

The Modem Hotel Industry

The Structure of the Hotel Industry

Forecasting Availability and Overbooking

Global Reservations Technologies

Individual Reservations and Group Reservations

Managing Guest Service

Arrival, Registration, Assignments and Rooming

Role of the Room Rate

Billing and the Guest Folio

Credit and the City Ledger

Cash Transactions

The Night Audit

Hotel Technology

Filters

Exam 15: Understanding Billing and Financial Operations in the Hospitality Industry

Well, bucket or pit are used in reference to the cashier's file because they are usually recessed in the desk.

Hotels that award frequent-flier points as part of their frequent-guest programs need to buy those points from the airlines at a cost of a several cents per mile.

The lodging industry has several characteristics including:

Kemmons Wilson's Holiday Inn chain proved the importance of flagging properties with recognizable logos and helped speed the development of hotel franchising.

Rising occupancy rates will enable hotels to increase their use of hurdle pricing (or nesting) as a means of boosting the ADR.

Understays and overstays have the same impact on room-availability forecasts; both increase the number of rooms available for sale.

The "one-two-three steps"for detecting worthless checks are:

Executives of various trade and professional associations have, in turn, their own affiliation, ASAE, which is The:

Boutique hotels differ from one another because they are quirky and funky; that's why a chain (with a chain one assumes standardization) of boutique hotels is difficult for some to comprehend.

Match the items in the left column with the best answer from items in the right column. -EBITDA

Hurdle pricing is the term given to the competitive environment in reservation offices: It requires each reservationist to better (jump the hurdle of) his/her record by increasing either the number of reservations taken, or the number of days booked, or the average rate of the booking.

A forward-looking person can imagine the time when reservationists are just computers with voice-recognition capabilities.

Match the items in the left column with the best answer from items in the right column. -Empowerment

So far as reservation forecasts are concerned:

The smallest degree of double occupancy would most likely be in:

Periodically, perhaps quarterly, hotels settle their debt (created by collecting sales and room taxesfrom guests) with local or state governments.

Which of the following terms is out-of-place in this set?

The separation of powers is a good management principle so the general manager of a hotel should be hired by and report to the company that owns the hotel, not to the company that manages the hotel.

A hotel counts comp rooms as occupied rooms, which results in a (an):

Historically, early accommodations were called "inns, taverns, etc."and were built along roadways; the shift to urban locations was accompanied by a change in terminology to "hotels."

The Traditional Hotel Industry

The Modem Hotel Industry

The Structure of the Hotel Industry

Forecasting Availability and Overbooking

Global Reservations Technologies

Individual Reservations and Group Reservations

Managing Guest Service

Arrival, Registration, Assignments and Rooming

Role of the Room Rate

Billing and the Guest Folio

Credit and the City Ledger

Cash Transactions

The Night Audit

Hotel Technology

Filters