Exam 15: Understanding Billing and Financial Operations in the Hospitality Industry

Part of the night audit reconciles the total income earned by any department with the total recorded on all guest folios, accounts receivable, for that department.

A skipper is a (an):

Because of the possibility of disease, family pets are allowed at only hotels that have been inspected and certified by local health departments as pet-friendly.

Reservations requiring cash deposits have:

Convention guests:

Meeting planners and convention groups are no longer responsible for attrition (fewer room nights booked than contracted for) because of the Room Attrition Act of 2002.

"Exception Reporting"highlights issues that veer from the norm, saving management precious time that would otherwise be spent in reviewing normal data.

The value of a hotel building is determined by:

In a brief period, lobby business centers, which were once essential for commercial hotels, have been largely replaced by in-room electronic equipment and telecommunication hookups.

If the hotel is almost empty, well trained reservationists will try to sell callers a:

The double room rate has always been twice the single rate; falling occupancies at the start of the new century forced management to reconsider this long-standing approach.

Hotels may refuse accommodations to any persons who are unwilling or unable to pay advance for their accommodations including minority persons.

Match the items in the left column with the best answer from items in the right column. -Secret shopper

Reservations are desirable because they provide the hotel with the exact day and time the guest will arrive and depart.

Hotel planners must pay attention to the differences between "Upstairs Buyers,"who want top accommodations, but pay top prices, and "Downstairs Buyers,"who buy down to less expensive hotels, such as hard budgets.

A three-day billing pattern is used by most hotels for speedy check outs and banquet charges because prompt billing is one key to reducing bad debts.

Baggage-in/Baggage-out refers to the automatic charge that hotels levy on tour group baggage.

Casino hotels earn most of their revenue from casino win, assigning a secondary role to room sales, which is the primary earner of traditional hotels.

Regarding room rates:

If, as some say, hotels are commodities much like wheat and oil, the buyer/guest will focus on price in preference to brand.