A) Have not yet attracted the attention of the chains B) By definition, are "small hotels" C) Operate with a higher RevPar than commercial hotels D) Are almost always grande dames E) Both C and D A) Have not yet attracted the attention of the chains B) By definition, are "small hotels" C) Operate with a higher RevPar than commercial hotels D) Are almost always grande dames E) Both C and D

A) Deals with rules for merchants who sell the hotel housekeeping supplies B) Is administered to employees who ignore standing instructions C) Refers to the behavior exhibited by guests waiting in line D) Is a financial penalty levied on managers who miss targeted goals E) None of these A) Deals with rules for merchants who sell the hotel housekeeping supplies B) Is administered to employees who ignore standing instructions C) Refers to the behavior exhibited by guests waiting in line D) Is a financial penalty levied on managers who miss targeted goals E) None of these

Exam 15: Understanding Billing and Financial Operations in the Hospitality Industry

A publicity release by a new 1,844-room convention property must be a misprint: It states there are 6,400 staff members.

(True/False)

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(44)

Question 101

Boutique Hotels:

(Multiple Choice)

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Question 102

Cash is the method most often used by guests to settle their folio accounts; credit cards are the next most used methods; most hotels will not accept checks.

(True/False)

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(35)

Question 103

PHASER, TravelCLICK, and Smith Travel Research's STAR are examples of:

(Multiple Choice)

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Question 104

Yield management is intended to counter the tendency of the average daily rate to fall wheneveroccupancy falls.

(True/False)

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Question 105

Elasticity is a change in:

(Multiple Choice)

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Question 106

One of the chief advantages of chains is incorporating: One corporation serves the entire chain, saving the necessity and cost of incorporating each hotel property individually.

(True/False)

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(39)

Question 107

Guests (at a full-service hotel) who seek to buy tickets to the opera might inquire of the:

(Multiple Choice)

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Question 108

Self-check-in equipment, which accepts registrations and dispenses keys, is available in kiosks in some hotel lobbies.

(True/False)

4.9/5

(36)

Question 109

Hotel desks use abbreviations, color and symbols to convey information, some communicate the same fact in a different way. For example, "VIP"can also be represented by:

(Multiple Choice)

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(36)

Question 110

Match the items in the left column with the best answer from items in the right column. -CVB

(Multiple Choice)

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(37)

Question 111

Franchise buyers pay several fees for the right to franchise, including a fee for the sign that identifies the franchise.

(True/False)

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(34)

Question 112

Queue discipline:

(Multiple Choice)

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(34)

Question 113

"Building Cost Per Room"or "Resale Value Per Room"is a recognized method of estimating the value of a hotel.

(True/False)

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(29)

Question 114

A strong national currency, enables businesses (think hotels) of one nation to gain a foothold in the businesses of nations whose currencies are weak.

(True/False)

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(35)

Question 115

A transcript sheet is used to separate and accumulate departmental sales as they appear on the folios of hotel guests.

(True/False)

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(37)

Question 116

Describe the difference in handling a bar bill that is to be posted to the guest's folio if:A. The bar uses a POS with a PMS at the desk.B. The bar has no POS, but there is a PMS at the desk.

(Essay)

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(34)

Question 117

Match the items in the left column with the best answer from items in the right column. -Menu

(Multiple Choice)

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(38)

Question 118

Most hotels use bed linen of 300 count, although some upscale properties have gone to a 180 count.

(True/False)

4.8/5

(35)

Question 119

A "No Luggage"report would be an example of a (an):

(Multiple Choice)

4.8/5

(39)

Question 120

Showing 101 - 120 of 374

A publicity release by a new 1,844-room convention property must be a misprint: It states there are 6,400 staff members.

Boutique Hotels:

Cash is the method most often used by guests to settle their folio accounts; credit cards are the next most used methods; most hotels will not accept checks.

PHASER, TravelCLICK, and Smith Travel Research's STAR are examples of:

Yield management is intended to counter the tendency of the average daily rate to fall wheneveroccupancy falls.

Elasticity is a change in:

One of the chief advantages of chains is incorporating: One corporation serves the entire chain, saving the necessity and cost of incorporating each hotel property individually.

Guests (at a full-service hotel) who seek to buy tickets to the opera might inquire of the:

Self-check-in equipment, which accepts registrations and dispenses keys, is available in kiosks in some hotel lobbies.

Hotel desks use abbreviations, color and symbols to convey information, some communicate the same fact in a different way. For example, "VIP"can also be represented by:

Match the items in the left column with the best answer from items in the right column. -CVB

Franchise buyers pay several fees for the right to franchise, including a fee for the sign that identifies the franchise.

Queue discipline:

"Building Cost Per Room"or "Resale Value Per Room"is a recognized method of estimating the value of a hotel.

A strong national currency, enables businesses (think hotels) of one nation to gain a foothold in the businesses of nations whose currencies are weak.

A transcript sheet is used to separate and accumulate departmental sales as they appear on the folios of hotel guests.

Describe the difference in handling a bar bill that is to be posted to the guest's folio if:A. The bar uses a POS with a PMS at the desk.B. The bar has no POS, but there is a PMS at the desk.

Match the items in the left column with the best answer from items in the right column. -Menu

Most hotels use bed linen of 300 count, although some upscale properties have gone to a 180 count.

A "No Luggage"report would be an example of a (an):

The Traditional Hotel Industry

The Modem Hotel Industry

The Structure of the Hotel Industry

Forecasting Availability and Overbooking

Global Reservations Technologies

Individual Reservations and Group Reservations

Managing Guest Service

Arrival, Registration, Assignments and Rooming

Role of the Room Rate

Billing and the Guest Folio

Credit and the City Ledger

Cash Transactions

The Night Audit

Hotel Technology

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