Exam 15: Understanding Billing and Financial Operations in the Hospitality Industry

TQM (Total Quality Management):

Predictions for the number of "No-shows"can be improved if consideration is given to the:

High-demand days (New Year's eve; Super Bowl, etc.) can be stretched to high-demand weekends or even 3-day affairs by requiring a minimum stay and refusing one-night reservations.

Many hotels ignore the convention market because convention delegates spend so much less per day than do other guest types.

Which of the following may alert the desk to a possible skipper:

Hotels are especially sensitive to good security because a great deal of street crime has spilled into the nation's hotels.

Amenity creep is the concern of safety inspectors, whose concern about creeping building structures has kept some new hotels from opening.

Centralized databanks allow every hotel in the company's system to access information about a guest and about that guest's history with the chain.

The number of part-time and call-in employees that a hotel needs on a daily basis is determined by forecasts of occupancy and standards of productivity (the number of rooms a floor attendant can clean, for example).

Customers can be separated into 3 categories for marketing purposes. Which is NOT amongthe group?

To improve credit monitoring, walk-in guests are usually flagged with a code identification, including WI (walk-in) and NR (no reservation).

To be accommodated on a "no-arrivals"day, a guest must have been overnight in the hotel on the previous day.

Because hotels are pieces of real estate as much as they are operating companies, the cost of borrowing (interest) and the rate of local taxes impact the decision to build or buy in a certain locality and at a certain time period.

Distinguish between the CRO and the GDS.

It is unethical for hotel managers to telephone their own property to test departmental procedures and the courtesy of their staffs.

Room count is the number of rooms occupied; house count is the number of guests in the house and together they compute the percentage of occupancy.

REITs are:

Under pressure from anti-terrorist groups, the federal government has created standardized reservation codes, which allow easier identification of travelers.

Hotels sell ________ to their guests.

There are more American hotels in the "small-size"category than in the "large-size"category.