Exam 15: Understanding Billing and Financial Operations in the Hospitality Industry

Central Reservation Offices (CROs) do not book group business; referring calls, instead to the sales office of the particular hotel or to the chain's national sales office.

It is illegal to charge a guest one room rate for the first night and higher rates for succeeding nights even if the guest was informed in advance.

Because the U.S.A. is a member of the United Nations, it uses the international rating system of stars (****) adopted by the World Tourism Organization.

Many small chains and independent properties outsource their reservation offices to travel agents in order to reduce costs, increase the number of reservations, improve the quality of guest service and better the ADR.

When sales departments negotiate:

Assigning a guest better accommodations at no increase in rate is:

EFT is shorthand for:

The city ledger came into being when Visa introduced credit cards, between 1970 and 1980.

Technically, it is possible for a hotel to record a full house (100% occupancy) and still have empty rooms that night.

Which item is NOT a member of this set?

The food and beverage department continues to decline in importance for the whole industry because more and more hotels either eliminate their foodservice or lease the facility to another party.

In hotel jargon, 6:00 p.m.'s mean:

Which position in the hotel would likely NOT be discussed in a chapter dealing with cash?

Match the items in the left column with the best answer from items in the right column. -E-type

Groups that buy food and beverage events, pay for meeting space and come at off-peak periods are able to negotiate lower room rates with the hotel's sales department.

The parent company (the one that owns) Holiday Inn has changed as the chain has been bought and sold to Harrah's, Bass Hotels and Six Continents.

Pressure on municipal budgets have forced Convention and Visitor Bureaus to curtail services to citywide convention groups and reduce cooperation with the lodging industry.

The ADA is the:

The "________ Fee Party,"in which restaurants boycotted American Express over excessive fees, took place in:

Tour operators pay the hotel only for service actually used by tour customers, evidenced usually by colored coupons that these guests use to "pay"for services included in the package.