Question 1

Among the countries NOT using the Euro are:

Accepted Answer

A)  Austria 
B)  Mexico 
C)  Germany 
D)  France 
E)  Both A and B 
A)  Austria 
B)  Mexico 
C)  Germany 
D)  France 
E)  Both A and B

Question 2

Split folios (A and B folios) are the standard method of handling front-office billing for guests who "pay"for their rooms either with frequent-guest points or due bills.

Accepted Answer

A) True 
 B)False

Question 3

Credit-card transactions cost the merchant/hotel which fee?

Accepted Answer

A)  Interchange fee 
B)  Chargeback fee 
C)  Authorization fee 
D)  Discount fee 
E)  All of the above 
A)  Interchange fee 
B)  Chargeback fee 
C)  Authorization fee 
D)  Discount fee 
E)  All of the above

Question 4

Should the desk accept any more new guests today?If yes, explain why; if no, explain why not.
GIVEN: The hotel has 800 rooms
The ADR is $88.88
Occupancy % last night 80%
Reservations due today 80 
roomsRecently accepted walk-ins 8 rooms; 14 persons
Tour group due to register 88 rooms; 175 persons
Other reservations today 28 rooms
Double Occupancy 18%
Check-outs due today +38 rooms

Accepted Answer

Based on the given information, the desk

Question 5

The "complete meeting package"offered by conference centers is a close relative to the "all-inclusive rate"gaining popularity in Caribbean resorts.

Accepted Answer

A) True 
 B)False

Question 6

Room rates have failed to keep up with inflation causing a fundamental industry problem.

Accepted Answer

A) True 
 B)False

Question 7

Groups and conventions book a fixed number of room nights, but that number is forgiven if the event is unexpectedly interrupted by acts of God, which are referenced in the contract as:

Accepted Answer

A)  Quid pro quo 
B)  Concierge (kon syerzh) 
C)  Force majeure (ma zhoer) 
D)  Ex post facto 
E)  Either A or C; both are used 
A)  Quid pro quo 
B)  Concierge (kon syerzh) 
C)  Force majeure (ma zhoer) 
D)  Ex post facto 
E)  Either A or C; both are used

Question 8

Heretofore hotels waited for a court order before releasing information about their guests; now - because of the anti-terrorism legislation - it can be done merely by a letter.

Accepted Answer

A) True 
 B)False

Question 9

Among all the departments in a full-service hotel, rooms produces both the largest volume of sales and the largest profit per dollar of sale (approximately $0.70 for each $1 sold).

Accepted Answer

A) True 
 B)False

Question 10

If sales managers must choose in order to finalize some business, they should extend credit against room sales rather than for banquet sales, which have a lower profit margin.

Accepted Answer

A) True 
 B)False

Question 11

The AH&MA has been renamed to more closely reflect the variety of industry types. It is now the AH&LA, The American Hotel & Lodging Association.

Accepted Answer

A) True 
 B)False

Question 12

The Building Cost (Room) Rate:

Accepted Answer

A)  Is simply a rule-of-thumb, a frequently quoted yardstick for room rates 
B)  Includes land improvements (landscaping, for example) as part of building costs 
C)  Works out to be $1 per $1,000 in construction costs 
D)  Translates into larger-sized rooms requiring higher room rates 
E)  All of the above except D 
A)  Is simply a rule-of-thumb, a frequently quoted yardstick for room rates 
B)  Includes land improvements (landscaping, for example) as part of building costs 
C)  Works out to be $1 per $1,000 in construction costs 
D)  Translates into larger-sized rooms requiring higher room rates 
E)  All of the above except D

Question 13

Allowances are usually granted after the fact, when management can no longer correct the situation that caused the complaint.

Accepted Answer

A) True 
 B)False

Question 14

Overbooking the hotel is:

Accepted Answer

A)  Used chiefly during economic down cycles to offset the loss of regular business 
B)  Illegal under the Interstate Commerce Clause of the U.S. Constitution 
C)  Characteristic of all-suite properties more than of any other hotel type 
D)  A technique to achieve a full house by offsetting no-shows and errors in forecasting 
E)  Both B and C 
A)  Used chiefly during economic down cycles to offset the loss of regular business 
B)  Illegal under the Interstate Commerce Clause of the U.S. Constitution 
C)  Characteristic of all-suite properties more than of any other hotel type 
D)  A technique to achieve a full house by offsetting no-shows and errors in forecasting 
E)  Both B and C

Question 15

The hotel industry adopted yield management and central reservation offices from:

Accepted Answer

A)  Cruise ships 
B)  Catalog sales companies, such as Sears 
C)  Railroads 
D)  Auto rental companies, especially Avis 
E)  Airlines 
A)  Cruise ships 
B)  Catalog sales companies, such as Sears 
C)  Railroads 
D)  Auto rental companies, especially Avis 
E)  Airlines

Question 16

Per diem room rates are established by federal, state and local governments and apply to government employees traveling on business for those political divisions.

Accepted Answer

A) True 
 B)False

Question 17

Which type of hotel would be expected to have the best weekend occupancy?

Accepted Answer

A)  Budget hotel 
B)  Convention hotel 
C)  Resort hotel 
D)  Commercial hotel 
E)  Conference center 
A)  Budget hotel 
B)  Convention hotel 
C)  Resort hotel 
D)  Commercial hotel 
E)  Conference center

Question 18

A rooming slip is a means of communication between the:

Accepted Answer

A)  Desk and the bellperson 
B)  Guest and the housekeeper 
C)  Desk and the guest 
D)  Bellperson and the guest 
E)  All of these except B 
A)  Desk and the bellperson 
B)  Guest and the housekeeper 
C)  Desk and the guest 
D)  Bellperson and the guest 
E)  All of these except B

Question 19

Which of the following is among the 4 most common complaints made by meeting planners about master-account billing? The:

Accepted Answer

A)  Amount of tips and gratuities charged 
B)  Lack of servers during breakfast meetings 
C)  Refusal of the desk to take reservations beyond the block guarantee 
D)  Acceptance of unauthorized signatures on checks for services rendered 
E)  All of the above 
A)  Amount of tips and gratuities charged 
B)  Lack of servers during breakfast meetings 
C)  Refusal of the desk to take reservations beyond the block guarantee 
D)  Acceptance of unauthorized signatures on checks for services rendered 
E)  All of the above

Question 20

If the house is almost full, reservation requests for ________ will be "regretted."

Accepted Answer

A)  Double occupancy 
B)  Rack rate 
C)  Government employees 
D)  The convention block 
E)  None of the above - a room sold is a room sold 
A)  Double occupancy 
B)  Rack rate 
C)  Government employees 
D)  The convention block 
E)  None of the above - a room sold is a room sold

Among the countries NOT using the Euro are:

Split folios (A and B folios) are the standard method of handling front-office billing for guests who "pay"for their rooms either with frequent-guest points or due bills.

Credit-card transactions cost the merchant/hotel which fee?

The "complete meeting package"offered by conference centers is a close relative to the "all-inclusive rate"gaining popularity in Caribbean resorts.

Room rates have failed to keep up with inflation causing a fundamental industry problem.

Groups and conventions book a fixed number of room nights, but that number is forgiven if the event is unexpectedly interrupted by acts of God, which are referenced in the contract as:

Heretofore hotels waited for a court order before releasing information about their guests; now - because of the anti-terrorism legislation - it can be done merely by a letter.

Among all the departments in a full-service hotel, rooms produces both the largest volume of sales and the largest profit per dollar of sale (approximately $0.70 for each $1 sold).

If sales managers must choose in order to finalize some business, they should extend credit against room sales rather than for banquet sales, which have a lower profit margin.

The AH&MA has been renamed to more closely reflect the variety of industry types. It is now the AH&LA, The American Hotel & Lodging Association.

The Building Cost (Room) Rate:

Allowances are usually granted after the fact, when management can no longer correct the situation that caused the complaint.

Overbooking the hotel is:

The hotel industry adopted yield management and central reservation offices from:

Per diem room rates are established by federal, state and local governments and apply to government employees traveling on business for those political divisions.

Which type of hotel would be expected to have the best weekend occupancy?

A rooming slip is a means of communication between the:

Which of the following is among the 4 most common complaints made by meeting planners about master-account billing? The:

If the house is almost full, reservation requests for ________ will be "regretted."

The Traditional Hotel Industry

The Modem Hotel Industry

The Structure of the Hotel Industry

Forecasting Availability and Overbooking

Global Reservations Technologies

Individual Reservations and Group Reservations

Managing Guest Service

Arrival, Registration, Assignments and Rooming

Role of the Room Rate

Billing and the Guest Folio

Credit and the City Ledger

Cash Transactions

The Night Audit

Hotel Technology

Filters

Exam 15: Understanding Billing and Financial Operations in the Hospitality Industry

Among the countries NOT using the Euro are:

Split folios (A and B folios) are the standard method of handling front-office billing for guests who "pay"for their rooms either with frequent-guest points or due bills.

Credit-card transactions cost the merchant/hotel which fee?

The "complete meeting package"offered by conference centers is a close relative to the "all-inclusive rate"gaining popularity in Caribbean resorts.

Room rates have failed to keep up with inflation causing a fundamental industry problem.

Groups and conventions book a fixed number of room nights, but that number is forgiven if the event is unexpectedly interrupted by acts of God, which are referenced in the contract as:

Heretofore hotels waited for a court order before releasing information about their guests; now - because of the anti-terrorism legislation - it can be done merely by a letter.

Among all the departments in a full-service hotel, rooms produces both the largest volume of sales and the largest profit per dollar of sale (approximately $0.70 for each $1 sold).

If sales managers must choose in order to finalize some business, they should extend credit against room sales rather than for banquet sales, which have a lower profit margin.

The AH&MA has been renamed to more closely reflect the variety of industry types. It is now the AH&LA, The American Hotel & Lodging Association.

The Building Cost (Room) Rate:

Allowances are usually granted after the fact, when management can no longer correct the situation that caused the complaint.

Overbooking the hotel is:

The hotel industry adopted yield management and central reservation offices from:

Per diem room rates are established by federal, state and local governments and apply to government employees traveling on business for those political divisions.

Which type of hotel would be expected to have the best weekend occupancy?

A rooming slip is a means of communication between the:

Which of the following is among the 4 most common complaints made by meeting planners about master-account billing? The:

If the house is almost full, reservation requests for ________ will be "regretted."

The Traditional Hotel Industry

The Modem Hotel Industry

The Structure of the Hotel Industry

Forecasting Availability and Overbooking

Global Reservations Technologies

Individual Reservations and Group Reservations

Managing Guest Service

Arrival, Registration, Assignments and Rooming

Role of the Room Rate

Billing and the Guest Folio

Credit and the City Ledger

Cash Transactions

The Night Audit

Hotel Technology

Filters