A) When guests arrive early and their rooms are not yet vacated B) If the guest is not satisfied with the hotel's response to a complaint C) To indicate a reservation with an assigned res number has been canceled D) To charge guests who leave earlier than their anticipated departure date E) All of the above because the practice is not standardized across the industry A) When guests arrive early and their rooms are not yet vacated B) If the guest is not satisfied with the hotel's response to a complaint C) To indicate a reservation with an assigned res number has been canceled D) To charge guests who leave earlier than their anticipated departure date E) All of the above because the practice is not standardized across the industry

A) May be owned by other corporations B) Can issue hundreds of millions of stock shares C) Are a common form of hotel ownership D) Limit the liability of investors E) All of the above A) May be owned by other corporations B) Can issue hundreds of millions of stock shares C) Are a common form of hotel ownership D) Limit the liability of investors E) All of the above

Exam 15: Understanding Billing and Financial Operations in the Hospitality Industry

The most popular hotel rating guides in the United States are the Mobil Guide, the Michelin Guide and the AH&LA Guide to Hotels.

(True/False)

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(34)

Question 161

Match the items in the left column with the best answer from items in the right column. -C-Corp

(Multiple Choice)

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Question 162

America's late 19^th Century hotels were large, splendid edifices, almost like castles, but because they were open to anyone who came, they were called, "Palaces of the people."

(True/False)

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Question 163

The bell desk gets commissions from services (rent-a-car; tours; etc.) purchased by a guest through the bell desk.

(True/False)

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Question 164

Demographics refer to measurable qualities of guest profiles such as age, residence, gender and income.

(True/False)

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Question 165

Early departure fees:

(Multiple Choice)

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Question 166

The popularity of timeshares is due in part to the active resale market that usually allows not only a quick sale but a profitable one.

(True/False)

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Question 167

Personal data (age, sex, travel destination, purpose of the trip, etc.), which has been on European registration cards for many years, now (since 9-11) appears on U.S. registration cards as well.

(True/False)

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Question 168

Today's beds are longer than their predecessors; that length is referred to as a:

(Multiple Choice)

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Question 169

A guest-service agent who calls "Front"is referring to the:

(Multiple Choice)

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Question 170

It is very likely that an incentive group from the Wristwatch Mfgrs. Co. will have a large no-show factor that forecasters should plan for.

(True/False)

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Question 171

Hotels may fail to press for collection of no-show reservations that have been guaranteed with a credit card because they fear to lose potential customers.

(True/False)

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Question 172

If the hotel bar has a POS, both cash sales and credit-card sales made in the cocktail lounge appear immediately on the folios of the drinking guests.

(True/False)

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Question 173

Match the items in the left column with the best answer from items in the right column. -Defibrillator

(Multiple Choice)

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Question 174

Early departure fees:

(Multiple Choice)

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Question 175

Back-to-back refers to:

(Multiple Choice)

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Question 176

RNA is used:

(Multiple Choice)

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Question 177

Hotels primarily sell services of rooms, food and beverage; that's why other departmental sales such as laundry or in-room films are referred to as the minor departments.

(True/False)

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Question 178

Corporations:

(Multiple Choice)

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Question 179

Corporate housing is best identified with which segment of the hotel industry?

(Multiple Choice)

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Question 180

Showing 161 - 180 of 374

The most popular hotel rating guides in the United States are the Mobil Guide, the Michelin Guide and the AH&LA Guide to Hotels.

Match the items in the left column with the best answer from items in the right column. -C-Corp

America's late 19^th Century hotels were large, splendid edifices, almost like castles, but because they were open to anyone who came, they were called, "Palaces of the people."

The bell desk gets commissions from services (rent-a-car; tours; etc.) purchased by a guest through the bell desk.

Demographics refer to measurable qualities of guest profiles such as age, residence, gender and income.

Early departure fees:

The popularity of timeshares is due in part to the active resale market that usually allows not only a quick sale but a profitable one.

Personal data (age, sex, travel destination, purpose of the trip, etc.), which has been on European registration cards for many years, now (since 9-11) appears on U.S. registration cards as well.

Today's beds are longer than their predecessors; that length is referred to as a:

A guest-service agent who calls "Front"is referring to the:

It is very likely that an incentive group from the Wristwatch Mfgrs. Co. will have a large no-show factor that forecasters should plan for.

Hotels may fail to press for collection of no-show reservations that have been guaranteed with a credit card because they fear to lose potential customers.

If the hotel bar has a POS, both cash sales and credit-card sales made in the cocktail lounge appear immediately on the folios of the drinking guests.

Match the items in the left column with the best answer from items in the right column. -Defibrillator

Early departure fees:

Back-to-back refers to:

RNA is used:

Hotels primarily sell services of rooms, food and beverage; that's why other departmental sales such as laundry or in-room films are referred to as the minor departments.

Corporations:

Corporate housing is best identified with which segment of the hotel industry?

The Traditional Hotel Industry

The Modem Hotel Industry

The Structure of the Hotel Industry

Forecasting Availability and Overbooking

Global Reservations Technologies

Individual Reservations and Group Reservations

Managing Guest Service

Arrival, Registration, Assignments and Rooming

Role of the Room Rate

Billing and the Guest Folio

Credit and the City Ledger

Cash Transactions

The Night Audit

Hotel Technology

Filters

Exam 15: Understanding Billing and Financial Operations in the Hospitality Industry

The most popular hotel rating guides in the United States are the Mobil Guide, the Michelin Guide and the AH&LA Guide to Hotels.

Match the items in the left column with the best answer from items in the right column. -C-Corp

America's late 19th Century hotels were large, splendid edifices, almost like castles, but because they were open to anyone who came, they were called, "Palaces of the people."

The bell desk gets commissions from services (rent-a-car; tours; etc.) purchased by a guest through the bell desk.

Demographics refer to measurable qualities of guest profiles such as age, residence, gender and income.

Early departure fees:

The popularity of timeshares is due in part to the active resale market that usually allows not only a quick sale but a profitable one.

Personal data (age, sex, travel destination, purpose of the trip, etc.), which has been on European registration cards for many years, now (since 9-11) appears on U.S. registration cards as well.

Today's beds are longer than their predecessors; that length is referred to as a:

A guest-service agent who calls "Front"is referring to the:

It is very likely that an incentive group from the Wristwatch Mfgrs. Co. will have a large no-show factor that forecasters should plan for.

Hotels may fail to press for collection of no-show reservations that have been guaranteed with a credit card because they fear to lose potential customers.

If the hotel bar has a POS, both cash sales and credit-card sales made in the cocktail lounge appear immediately on the folios of the drinking guests.

Match the items in the left column with the best answer from items in the right column. -Defibrillator

Early departure fees:

Back-to-back refers to:

RNA is used:

Hotels primarily sell services of rooms, food and beverage; that's why other departmental sales such as laundry or in-room films are referred to as the minor departments.

Corporations:

Corporate housing is best identified with which segment of the hotel industry?

The Traditional Hotel Industry

The Modem Hotel Industry

The Structure of the Hotel Industry

Forecasting Availability and Overbooking

Global Reservations Technologies

Individual Reservations and Group Reservations

Managing Guest Service

Arrival, Registration, Assignments and Rooming

Role of the Room Rate

Billing and the Guest Folio

Credit and the City Ledger

Cash Transactions

The Night Audit

Hotel Technology

Filters

America's late 19^th Century hotels were large, splendid edifices, almost like castles, but because they were open to anyone who came, they were called, "Palaces of the people."