Exam 15: Understanding Billing and Financial Operations in the Hospitality Industry

If members of a convention group are offered a range of rates, the rate quote is said to be:

The ethnic distribution (Caucasians, Blacks, Asians, etc.) of the lodging industry's workforce is almost identical to the ethnic distribution of the American population.

Access to a central reservation system is a major reason for an independent hotel to join a franchise.

To make "empty minutes"pass quickly for guests waiting in line:

Hotels have eliminated many middle management positions, which flattens the organizational chart and throws more responsibility on the remaining managers and employees.

Some hoteliers dislike empowering employees because it requires increased supervision and, therefore, larger, more costly organizational structures.

Assigning due-bill users to the best available rooms means the hotel is acting in good faith.

The company that sells a franchise is known as the franchisor; the one that buys the franchise is the franchisee.

Stayover is a confusing term that also means the same as:

By definition, properties with outside access to guest rooms are called "motels;"properties with inside corridors are called either "motels"or "hotels."

Stored value cards, often called electronic purses, are best represented by prepaid telephone cards.

Hotel managers encourage late charges, which gives them an excuse to send marketing letters as follow ups to the guest's visits.

The individual responsible for the full scope of the operation at the unit (hotel) level is generally titled the:

Hotels offer numerous services that increase the balance of a folio, but there are only three methods of settling (paying) for those services: cash, allowances and transfers.

Among the early labor-saving devices adopted by the hotel industry are:

Cashiers in all departments pay out funds to both guests and employees, who request cash for tips received on signed guest checks.

The record of what a registered guest owes is called a:

It is helpful to visualize the guest ledger to be at the front desk and the city ledger to be in the accounting office, but computerized hotels mean there is no real physical location.

There are as many city-ledger accounts as there are rooms in the hotel; it makes no difference whether or not the room is occupied.

When making reservations, corporate guests are more rate sensitive and leisure guests more date sensitive.