Exam 15: Understanding Billing and Financial Operations in the Hospitality Industry

Many hoteliers quote the famous statement, "Location, location, location,"meaning that real estate's location is a critical element of the hotel business.

Match the items in the left column with the best answer from items in the right column. -Plus, plus

Legal definition and regulations by the U.S. Bureau of the Census require properties of 500 rooms or more to be called Hotels; those of 50 rooms or less to be called Motels; and those in between to be called Motor Inns or Motor Hotels.

Hotels that belonging to the chain's frequent-guest program are reimbursed far less for stays by frequent-guests using their points than the actual room rate charged to those guests.

It makes no difference in the computation for the daily percentage of room occupancy if the unavailable rooms are "out-of-order"or "out-of-inventory."

Local governments that enact high lodging taxes on hotels room should expect to see a decline in tourist demand.

Lodging's budget segment is divided into several parts; which is NOT one of those parts?

A budget motel of 100 rooms might have as few as 30 employees; whereas an upscale property of 400 rooms might have as many as 500 employees.

Room charges are posted during the day by the front-office staff if the:

A front-office cashier would most likely pay out cash to a guest who had:

Throwing away the keys to the hotels' front doors is a symbolic gesture to indicate that hotels never close, which is part of the common law definition of a hotel.

The architectural "footprint"is a production standard that refers to the number of housekeeping employees needed per square foot to maintain lobby cleanliness.

Guests can be confidant that overseas hotels that are rated "First-class"are, in fact, the industry's very best.

Comp rates are given to:

Two men sharing one room as part of a company seminar would need two registration cards; a married couple with children taking a three-bedroom suite would require just one registration card.

Published rates (printed in advertising materials) and posted rates (legally required by some state laws) must always be identical.

Which of the following is a possible form of hotel ownership?

Using point-of-sale terminals in the dining rooms speeds the accumulation of records but at the cost of more frequent late charges than with a pencil-and-paper voucher.

A "room change"is the same as a "room on change."

Most charges are posted at the departmental location using a POS terminal, but some charges are posted by the front office staff because every department may not have a POS terminal, even though the hotel has a Property Management System.