Question 1

Compare hierarchical control with decentralized control.

Accepted Answer

Bureaucratic control uses rules,policies

Question 2

Which quality control technique uses a five-step methodology to define,measure,analyze,improve,and control processes,otherwise referred to as DMAIC?

Accepted Answer

A) Quality circles 
B) Six Sigma 
C) Benchmarking 
D) Balanced scorecard 
E) Continuous improvement 
A) Quality circles 
B) Six Sigma 
C) Benchmarking 
D) Balanced scorecard 
E) Continuous improvement

Question 3

Contingency factors that can influence the success of a TQM program in a negative way include all of the following EXCEPT:

Accepted Answer

A) tasks make high skill demands on employees 
B) management expectations are unrealistically high 
C) middle managers are dissatisfied about loss of authority 
D) workers are dissatisfied with other aspects of organizational life 
E) managers wait for big,dramatic innovations 
A) tasks make high skill demands on employees 
B) management expectations are unrealistically high 
C) middle managers are dissatisfied about loss of authority 
D) workers are dissatisfied with other aspects of organizational life 
E) managers wait for big,dramatic innovations

Question 4

____ is a control system that identifies the various activities needed to produce a product and determines the cost of those activities.

Accepted Answer

A) Open-book management 
B) An economic value-added system 
C) Activity-based costing 
D) An inappropriate control system 
E) None of these 
A) Open-book management 
B) An economic value-added system 
C) Activity-based costing 
D) An inappropriate control system 
E) None of these

Question 5

Decentralized control techniques can improve a company's bottom line by reducing employee misconduct,such as employee theft.

Accepted Answer

A) True 
 B)False

Question 6

A(n)____________________ ratio indicates an organization's ability to meet its current debt obligations.

Accepted Answer

The answer of A(n)____________________ ratio indicates an organization's ability to...

Question 7

A control system that measures performance in terms of after-tax profits minus the cost of capital invested in tangible assets is called the ____________________.

Accepted Answer

economic v

Question 8

Net income divided by sales is the correct formula for calculating

Accepted Answer

A) return on total assets. 
B) a current ratio. 
C) a liquidity ratio. 
D) profit margin on sales. 
E) a corporate evaluation. 
A) return on total assets. 
B) a current ratio. 
C) a liquidity ratio. 
D) profit margin on sales. 
E) a corporate evaluation.

Question 9

In today's tough economy,companies are predominantly looking for employees with what types of skills?

Accepted Answer

A) Accounting skills 
B) Conceptual skills 
C) Researching skills 
D) Technical skills 
E) A diverse set of skills 
A) Accounting skills 
B) Conceptual skills 
C) Researching skills 
D) Technical skills 
E) A diverse set of skills

Question 10

Within the balanced scorecard,customer service indicators measure things such as employee retention and satisfaction.

Accepted Answer

A) True 
 B)False

Question 11

Discuss the positive and negative factors that can influence the success of a TQM program.

Accepted Answer

the text for positiv

Question 12

The level of funds flowing through the organization and the nature of cash disbursements is shown through the capital budget.

Accepted Answer

A) True 
 B)False

Question 13

Which of the following allows employees to see for themselves the financial condition of the company?

Accepted Answer

A) Open-book management 
B) An economic value-added system 
C) Activity-based costing 
D) An inappropriate control system 
E) Market value-added system 
A) Open-book management 
B) An economic value-added system 
C) Activity-based costing 
D) An inappropriate control system 
E) Market value-added system

Question 14

The ____ is purchase orders divided by customer inquiries.

Accepted Answer

A) current ratio 
B) inventory turnover ratio 
C) conversion ratio 
D) profit margin on sales 
E) none of these 
A) current ratio 
B) inventory turnover ratio 
C) conversion ratio 
D) profit margin on sales 
E) none of these

Question 15

TQM became attractive to U.S.managers in the 1980s after it had been successfully implemented by Japanese companies which were gaining market share and an international reputation for high quality.

Accepted Answer

A) True 
 B)False

Question 16

The return on total assets (ROA)is an activity ratio that is the percentage returned to investors on total assets.

Accepted Answer

A) True 
 B)False

Question 17

An activity ratio that measures how many times the inventory is turned over to meet the total sales figure is called the inventory turnover.

Accepted Answer

A) True 
 B)False

Question 18

Brad is a department manager at Home Theater,Inc.His sole role in the budget process is to implement the budget that is developed for him.This is an example of

Accepted Answer

A) strategic budgeting. 
B) operational budgeting. 
C) top-down budgeting. 
D) management by objectives. 
E) bottom-up budgeting. 
A) strategic budgeting. 
B) operational budgeting. 
C) top-down budgeting. 
D) management by objectives. 
E) bottom-up budgeting.

Question 19

Tiffany recently discovered that the reject rate for her department has exceeded the standard for performance in this area.What should Tiffany do to exercise effective control?

Accepted Answer

A) She should order more training for her workforce. 
B) She should contact the maintenance department and have them come fix her machinery. 
C) She should suspend the poorer workers in her department. 
D) She should investigate and discover the cause of the problem. 
E) None of these 
A) She should order more training for her workforce. 
B) She should contact the maintenance department and have them come fix her machinery. 
C) She should suspend the poorer workers in her department. 
D) She should investigate and discover the cause of the problem. 
E) None of these

Question 20

At LBK Industries,responsibility for quality control rests with a team of quality control inspectors and supervisors rather than with employees.LBK uses what type of organizational control?

Accepted Answer

A) Matrix control 
B) Hierarchical control 
C) Decentralized control 
D) Bottom-up control 
E) Balanced control 
A) Matrix control 
B) Hierarchical control 
C) Decentralized control 
D) Bottom-up control 
E) Balanced control

Compare hierarchical control with decentralized control.

Which quality control technique uses a five-step methodology to define,measure,analyze,improve,and control processes,otherwise referred to as DMAIC?

Contingency factors that can influence the success of a TQM program in a negative way include all of the following EXCEPT:

____ is a control system that identifies the various activities needed to produce a product and determines the cost of those activities.

Decentralized control techniques can improve a company's bottom line by reducing employee misconduct,such as employee theft.

A(n)____________________ ratio indicates an organization's ability to meet its current debt obligations.

A control system that measures performance in terms of after-tax profits minus the cost of capital invested in tangible assets is called the ____________________.

Net income divided by sales is the correct formula for calculating

In today's tough economy,companies are predominantly looking for employees with what types of skills?

Within the balanced scorecard,customer service indicators measure things such as employee retention and satisfaction.

Discuss the positive and negative factors that can influence the success of a TQM program.

The level of funds flowing through the organization and the nature of cash disbursements is shown through the capital budget.

Which of the following allows employees to see for themselves the financial condition of the company?

The ____ is purchase orders divided by customer inquiries.

TQM became attractive to U.S.managers in the 1980s after it had been successfully implemented by Japanese companies which were gaining market share and an international reputation for high quality.

The return on total assets (ROA)is an activity ratio that is the percentage returned to investors on total assets.

An activity ratio that measures how many times the inventory is turned over to meet the total sales figure is called the inventory turnover.

Brad is a department manager at Home Theater,Inc.His sole role in the budget process is to implement the budget that is developed for him.This is an example of

Tiffany recently discovered that the reject rate for her department has exceeded the standard for performance in this area.What should Tiffany do to exercise effective control?

At LBK Industries,responsibility for quality control rests with a team of quality control inspectors and supervisors rather than with employees.LBK uses what type of organizational control?

Innovative Management for a Changing World

The Evolution of Management Thinking

The Environment and Corporate Culture

Managing in a Global Environment

Managing Ethics and Social Responsibility

Managing Small Business Start-Ups

Managerial Planning and Goal Setting

Strategy Formulation and Execution

Managerial Decision Making

Designing Adaptive Organizations

Managing Change and Innovation

Managing Human Resources

Managing Diversity

Understanding Individual Behavior

Leadership

Motivating Employees

Managing Communication

Leading Teams

Managing the Value Chain, Web 20, and E-Business

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Exam 19: Managing Quality and Performance

Compare hierarchical control with decentralized control.

Which quality control technique uses a five-step methodology to define,measure,analyze,improve,and control processes,otherwise referred to as DMAIC?

Contingency factors that can influence the success of a TQM program in a negative way include all of the following EXCEPT:

____ is a control system that identifies the various activities needed to produce a product and determines the cost of those activities.

Decentralized control techniques can improve a company's bottom line by reducing employee misconduct,such as employee theft.

A(n)____________________ ratio indicates an organization's ability to meet its current debt obligations.

A control system that measures performance in terms of after-tax profits minus the cost of capital invested in tangible assets is called the ____________________.

Net income divided by sales is the correct formula for calculating

In today's tough economy,companies are predominantly looking for employees with what types of skills?

Within the balanced scorecard,customer service indicators measure things such as employee retention and satisfaction.

Discuss the positive and negative factors that can influence the success of a TQM program.

The level of funds flowing through the organization and the nature of cash disbursements is shown through the capital budget.

Which of the following allows employees to see for themselves the financial condition of the company?

The ____ is purchase orders divided by customer inquiries.

TQM became attractive to U.S.managers in the 1980s after it had been successfully implemented by Japanese companies which were gaining market share and an international reputation for high quality.

The return on total assets (ROA)is an activity ratio that is the percentage returned to investors on total assets.

An activity ratio that measures how many times the inventory is turned over to meet the total sales figure is called the inventory turnover.

Brad is a department manager at Home Theater,Inc.His sole role in the budget process is to implement the budget that is developed for him.This is an example of

Tiffany recently discovered that the reject rate for her department has exceeded the standard for performance in this area.What should Tiffany do to exercise effective control?

At LBK Industries,responsibility for quality control rests with a team of quality control inspectors and supervisors rather than with employees.LBK uses what type of organizational control?

Innovative Management for a Changing World

The Evolution of Management Thinking

The Environment and Corporate Culture

Managing in a Global Environment

Managing Ethics and Social Responsibility

Managing Small Business Start-Ups

Managerial Planning and Goal Setting

Strategy Formulation and Execution

Managerial Decision Making

Designing Adaptive Organizations

Managing Change and Innovation

Managing Human Resources

Managing Diversity

Understanding Individual Behavior

Leadership

Motivating Employees

Managing Communication

Leading Teams

Managing the Value Chain, Web 20, and E-Business

Filters