Exam 19: Managing Quality and Performance

The systematic process of regulating organizational activities to make them consistent with the expectations in plans,targets,and standards of performance refers to organizational control.

Closed-book management helps employees appreciate why efficiency is important to the organization's success as well as their own.

An organization-wide commitment to infusing quality into every activity through continuous improvement defines six sigma.

The ____ ratio refers to the ability of the organization to meet its current debt obligation.

According to MANAGER'S SHOPTALK in Chapter 19,guidelines for creating an effective but fair "acceptable use policy" for workplace Internet use includes all of the following EXCEPT:

Charlie,a manager at a textile company,is bothered by a lack in quality of products manufactured by his company.Charlie hopes to infuse quality into the company through continuous improvement by involving everyone who works there.This describes which control philosophy?

It seems that once a year the managers of Stone Construction,Inc.attempt a major organization intervention,such as management-by-objectives.They never seem to be satisfied with the performance of Stone Construction and,sure enough,12 months later,along comes another major intervention.By implementing organizational change in this way,Stone Construction's management may well be violating the principle of

The firm's financial performance for a given time period is shown on the ____________________.

Which of the following is a quality control approach that emphasizes a relentless pursuit of higher quality and lower costs?

The ____________________ provides three types of information: assets,liabilities,and owners' equity.

Stella,a systems manager for a large technology company,would like to get an understanding of her company's financial position with respect to assets and liabilities at the end of the fiscal year.Which financial statement should she refer to?

Total quality management

The fourth step in the control process is comparing actual activities to performance standards.

A group of 6 to 12 volunteer employees who meet regularly to discuss and solve problems affecting their common work activities is known as a(n)____________________.

____________________ refers to the number of steps taken to complete a company process.

The income statement shows revenues coming into the organization from all sources and subtracts all expenses.