Exam 19: Managing Quality and Performance

Your department has absenteeism standards,a way to measure absenteeism,and,based on your investigation,you have concluded that your department has an excessive absenteeism rate.What should your next step be?

Effectively controlling an organization requires information about product standards and actual products,as well as actions to correct any deviations from the standards.

The basic philosophy of control at Nutrients-For-You,Inc.is based on the policies found in the employee handbook,as well as a strict hierarchy of authority.This philosophy is consistent with

The feedback control model is a comprehensive management control system that balances traditional financial measures with measures of customer service,internal business processes,and the organization's capacity for learning and growth.

Liabilities are the firm's debts,both current and long-term.

________ control is the process of setting targets for an organizations expenditures.

Open-book management ties employee rewards to the company's overall success.

Although work processes can be controlled and regulated,it is impossible to control and regulate employee behavior.

The systematic process through which managers regulate organizational activities is known as ____________________.

Ratios are stated as fractions rather than proportions.

Use of the balanced scorecard can hinder or decrease organizational performance if it is implemented using which type of orientation?

Bottom-up budgeting is a process in which lower level managers anticipate their department's resource needs and pass them up to top management for approval.

A Six Sigma process will typically result in one defective package of product for every three truckloads shipped.

Ophelia,the new CEO at Odyssey Inc. ,plans to implement a highly effective systematic process of regulating organizational activities to make them consistent with the expectations that are established by managers within the company.This is referred to as:

Discuss open-book management and the balanced scorecard.

Zachary,a manager at ExecuComp,receives quarterly reports,which track his department's production statistics.However,these reports lack key information regarding reject rates.Which of the following components of the control model need improvement?

Identify and briefly describe each of the common financial ratios addressed in your text.

A(n)____________________ lists forecasted and actual revenues of the organization.

The Six Sigma approach is a comprehensive management control system that balances traditional financial measures with operational measures relating to a company's critical success factors.

According to the control model,after establishing standards of performance the manager should