Exam 19: Managing Quality and Performance
Exam 1: Innovative Management for a Changing World216 Questions
Exam 2: The Evolution of Management Thinking177 Questions
Exam 3: The Environment and Corporate Culture214 Questions
Exam 4: Managing in a Global Environment225 Questions
Exam 5: Managing Ethics and Social Responsibility184 Questions
Exam 6: Managing Small Business Start-Ups178 Questions
Exam 7: Managerial Planning and Goal Setting184 Questions
Exam 8: Strategy Formulation and Execution176 Questions
Exam 9: Managerial Decision Making197 Questions
Exam 10: Designing Adaptive Organizations243 Questions
Exam 11: Managing Change and Innovation196 Questions
Exam 12: Managing Human Resources205 Questions
Exam 13: Managing Diversity141 Questions
Exam 14: Understanding Individual Behavior194 Questions
Exam 15: Leadership183 Questions
Exam 16: Motivating Employees201 Questions
Exam 17: Managing Communication169 Questions
Exam 18: Leading Teams219 Questions
Exam 19: Managing Quality and Performance176 Questions
Exam 20: Managing the Value Chain, Web 20, and E-Business154 Questions
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Which of the following refers to funding activities with borrowed money?
(Multiple Choice)
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In a traditional ____________________ approach,budgeted amounts for the coming year are imposed on middle- and lower-level managers.
(Short Answer)
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____ is a contingency factor that can influence the success of a TQM program in a negative way.
(Multiple Choice)
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An organization wide commitment to infusing quality into every activity through continuous improvement is called ____________________.
(Short Answer)
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Very high expectations from senior management and a desire to share authority by middle managers are two of the positive factors leading to success of TQM.
(True/False)
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A standard for performance is included in an organization's overall strategic plan to compare organizational activities against.
(True/False)
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Decentralized control is usually implemented in all of the following areas EXCEPT:
(Multiple Choice)
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The ____ offers some indication of the degree to which various countries are open regarding economic matters.
(Multiple Choice)
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Scenario - Katrina Aldridge
The yearly auditing review of Pilgrim Industries is scheduled for next month.Katrina Aldridge is preparing for that audit and is also preparing her budget for the coming year.
-Katrina has also requested that the financial ratios be calculated and analyzed for her.Which of the following ratios will give her the best information for evaluating liquidity?
(Multiple Choice)
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Which of these is based on a set of international standards for quality?
(Multiple Choice)
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Which of the following is a ratio that measures the firm's internal performance with respect to key activities defined by management?
(Multiple Choice)
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Sharing financial information and results with all employees in the organization is called ____________________ management.
(Short Answer)
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The final step of the feedback control model is to do nothing if performance is adequate or to take corrective action if performance is inadequate.
(True/False)
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Which of the following is a control system that measures performance in terms of after-tax profits minus the cost of capital invested in tangible assets?
(Multiple Choice)
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Which of the following includes anticipated and actual expenses for a responsibility center?
(Multiple Choice)
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Pauline is an area manager at Ironman Gym.She anticipates her area's needs and formulates a proposed budget every quarter.She then sends this proposal to her manager.This is an example of
(Multiple Choice)
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Six Sigma is most beneficial when employees have challenging jobs.
(True/False)
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The ____ plans future investments in major assets to be depreciated over several years.
(Multiple Choice)
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Describe the difference between a balance sheet and an income statement.
(Essay)
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