Exam 19: Managing Quality and Performance

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Which of the following refers to funding activities with borrowed money?

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In a traditional ____________________ approach,budgeted amounts for the coming year are imposed on middle- and lower-level managers.

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____ is a contingency factor that can influence the success of a TQM program in a negative way.

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An organization wide commitment to infusing quality into every activity through continuous improvement is called ____________________.

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Very high expectations from senior management and a desire to share authority by middle managers are two of the positive factors leading to success of TQM.

(True/False)
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A standard for performance is included in an organization's overall strategic plan to compare organizational activities against.

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Decentralized control is usually implemented in all of the following areas EXCEPT:

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The ____ offers some indication of the degree to which various countries are open regarding economic matters.

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Scenario - Katrina Aldridge The yearly auditing review of Pilgrim Industries is scheduled for next month.Katrina Aldridge is preparing for that audit and is also preparing her budget for the coming year. -Katrina has also requested that the financial ratios be calculated and analyzed for her.Which of the following ratios will give her the best information for evaluating liquidity?

(Multiple Choice)
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Which of these is based on a set of international standards for quality?

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Which of the following is a ratio that measures the firm's internal performance with respect to key activities defined by management?

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Sharing financial information and results with all employees in the organization is called ____________________ management.

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The final step of the feedback control model is to do nothing if performance is adequate or to take corrective action if performance is inadequate.

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Which of the following is a control system that measures performance in terms of after-tax profits minus the cost of capital invested in tangible assets?

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Which of the following includes anticipated and actual expenses for a responsibility center?

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Pauline is an area manager at Ironman Gym.She anticipates her area's needs and formulates a proposed budget every quarter.She then sends this proposal to her manager.This is an example of

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Six Sigma is most beneficial when employees have challenging jobs.

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The ____ plans future investments in major assets to be depreciated over several years.

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List the four steps in the feedback control model.

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Describe the difference between a balance sheet and an income statement.

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