Exam 19: Managing Quality and Performance

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The goal of ____ is to get every employee thinking and acting like a business owner.

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Which of the following is considered a leverage ratio?

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A control system that identifies the various activities needed to provide a product and determines the cost of those activities is called ____________________.

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Which of the following is the systematic process through which managers regulate organizational activities?

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Which financial control system measures the stock market's estimate of the value of a company's past and projected capital investment projects?

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The system of governing an organization so that the interests of corporate owners are protected refers to corporate governance.

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All well-designed control systems involve the use of ____ to determine whether performance meets established standards.

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Identify and briefly describe the four steps of the feedback control model.

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ABC is a control system that identifies the various activities needed to provide a product and allocates costs accordingly.

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At RWI Distilleries,rules and procedures are used only when necessary.Instead,shared goals and values guide employee behavior.RWI uses what type of organizational control?

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An economic value added system identifies various activities needed to provide a product and determines the cost of each of those activities.

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An advantage of the bottom-up budgeting process is

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A(n)____________________ includes anticipated and actual expenses for each responsibility center and for the total organization.

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A budgeting process in which lower-level managers budget their departments' resource needs and pass them up to top management for approval is called ____________________ budgeting.

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The conversion ratio is considered to be a(n)

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Madison has been assigned to work on the development of a budget that plans future investments in major assets such as buildings and heavy machinery.Madison is working on a(n)

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An expense budget lists forecasted and actual revenues of the organization.

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List the four major perspectives of a balanced scorecard.

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The capital budget lists planned investments in major assets such as buildings,heavy machinery,or complex information technology systems.

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What is the first step in the feedback control system?

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