Question 1

One area in which many managers are implementing stronger controls is

Accepted Answer

A) employee use of e-mail and Internet. 
B) employee breaks. 
C) office socialization. 
D) employee conflict 
E) promptness. 
A) employee use of e-mail and Internet. 
B) employee breaks. 
C) office socialization. 
D) employee conflict 
E) promptness.

Question 2

To reduce the organization's cycle time is to reduce the number of

Accepted Answer

A) of committees in the organization. 
B) layers of management. 
C) steps in an organizational process. 
D) staff employees in the organization. 
E) none of these. 
A) of committees in the organization. 
B) layers of management. 
C) steps in an organizational process. 
D) staff employees in the organization. 
E) none of these.

Question 3

On a balance sheet,the bottom line indicates the net income - profit and loss - for the given time period.

Accepted Answer

A) True 
 B)False

Question 4

____ refers to the steps taken to complete a company process.

Accepted Answer

A) Continuous improvement 
B) Cycle time 
C) Quality circles 
D) Six sigma 
E) Benchmarking 
A) Continuous improvement 
B) Cycle time 
C) Quality circles 
D) Six sigma 
E) Benchmarking

Question 5

Which of the following is a comprehensive management control system that balances traditional financial measures with operational measures relating to a company's critical success factors?

Accepted Answer

A) Economic value-added system 
B) Activity-based costing system 
C) Market value-added system 
D) Balanced scorecard 
E) Open-book management system 
A) Economic value-added system 
B) Activity-based costing system 
C) Market value-added system 
D) Balanced scorecard 
E) Open-book management system

Question 6

Mistletoe Corporation has a detailed set of organizational goals and management information system that delivers timely and accurate information.Mistletoe still has control problems,however,because its managers refuse to act on the information they receive.Mistletoe's control process has flaws in which of the following areas?

Accepted Answer

A) Its performance standards 
B) Its management information systems 
C) Its ability to take corrective action when necessary 
D) Its measurement systems 
E) None of these 
A) Its performance standards 
B) Its management information systems 
C) Its ability to take corrective action when necessary 
D) Its measurement systems 
E) None of these

Question 7

Effective management control involves subjective judgment and employee discussions,as well as objective analysis of performance data.

Accepted Answer

A) True 
 B)False

Question 8

The certification based on a set of international standards for quality management,setting uniform guidelines for processes to ensure that products conform to customer requirements is the ISO certification.

Accepted Answer

A) True 
 B)False

Question 9

A group of 6 to 12 volunteer employees who meet regularly to discuss and solve problems affecting their common work activities is a

Accepted Answer

A) feedforward control group. 
B) work team. 
C) quality circle. 
D) committee. 
E) problem team. 
A) feedforward control group. 
B) work team. 
C) quality circle. 
D) committee. 
E) problem team.

Question 10

Reduced cycle time is one of the common techniques of TQM,and refers to the ability of TQM to shorten the time required to receive inventory after placing an order for it.

Accepted Answer

A) True 
 B)False

Question 11

Which of the following refers to the system of governing an organization so that the interests of corporate owners are protected?

Accepted Answer

A) Quality circle 
B) Corporate governance 
C) ISO certification 
D) Open-book management 
E) Balance scorecard 
A) Quality circle 
B) Corporate governance 
C) ISO certification 
D) Open-book management 
E) Balance scorecard

Question 12

It is important to create a written Internet policy for an "acceptable use policy" for workplace Internet use.

Accepted Answer

A) True 
 B)False

Question 13

Frequently calculated ratios typically pertain to activity,passivity,and profitability.

Accepted Answer

A) True 
 B)False

Question 14

An expense budget lists forecasted and actual revenues of the organization.

Accepted Answer

A) True 
 B)False

Question 15

____ is(are)most beneficial when employees have challenging jobs.

Accepted Answer

A) Six Sigma 
B) Total Quality Management 
C) Kaizen 
D) Quality circles 
E) Continuous improvement 
A) Six Sigma 
B) Total Quality Management 
C) Kaizen 
D) Quality circles 
E) Continuous improvement

Question 16

The ____________________ estimates receipts and expenditures of money on a daily or weekly basis to ensure that an organization has sufficient cash to meet its obligations.

Accepted Answer

The answer of The ____________________ estimates receipts and expenditures of...

Question 17

Which of the following is a philosophy of organization-wide commitment to continuous improvement,focusing on teamwork,customer satisfaction,and lowering costs?

Accepted Answer

A) Engineering 
B) Total quality management 
C) Outsourcing 
D) Culture 
E) Diversity 
A) Engineering 
B) Total quality management 
C) Outsourcing 
D) Culture 
E) Diversity

Question 18

The implementation of a large number of small,incremental improvements in all areas of the organization on an ongoing basis is referred to as ____________________.

Accepted Answer

continuous

Question 19

Silver n' Gold Inc.recently introduced a new control philosophy where all employees have access to the same information that owners have,such as what money is coming in and where it is going.This is an example of which control philosophy?

Accepted Answer

A) Balanced scorecard 
B) Six Sigma 
C) Continuous improvement 
D) Total quality management 
E) Open-book management 
A) Balanced scorecard 
B) Six Sigma 
C) Continuous improvement 
D) Total quality management 
E) Open-book management

Question 20

Ron meets with his company's accountant to discuss the budget of anticipated and actual expenses for each segment of the organization.This involves review of which type of budget?

Accepted Answer

A) Expense budget 
B) Revenue budget 
C) Cash budget 
D) Capital budget 
E) Nonfinancial budget 
A) Expense budget 
B) Revenue budget 
C) Cash budget 
D) Capital budget 
E) Nonfinancial budget

One area in which many managers are implementing stronger controls is

To reduce the organization's cycle time is to reduce the number of

On a balance sheet,the bottom line indicates the net income - profit and loss - for the given time period.

____ refers to the steps taken to complete a company process.

Which of the following is a comprehensive management control system that balances traditional financial measures with operational measures relating to a company's critical success factors?

Effective management control involves subjective judgment and employee discussions,as well as objective analysis of performance data.

The certification based on a set of international standards for quality management,setting uniform guidelines for processes to ensure that products conform to customer requirements is the ISO certification.

A group of 6 to 12 volunteer employees who meet regularly to discuss and solve problems affecting their common work activities is a

Reduced cycle time is one of the common techniques of TQM,and refers to the ability of TQM to shorten the time required to receive inventory after placing an order for it.

Which of the following refers to the system of governing an organization so that the interests of corporate owners are protected?

It is important to create a written Internet policy for an "acceptable use policy" for workplace Internet use.

Frequently calculated ratios typically pertain to activity,passivity,and profitability.

An expense budget lists forecasted and actual revenues of the organization.

____ is(are)most beneficial when employees have challenging jobs.

The ____________________ estimates receipts and expenditures of money on a daily or weekly basis to ensure that an organization has sufficient cash to meet its obligations.

Which of the following is a philosophy of organization-wide commitment to continuous improvement,focusing on teamwork,customer satisfaction,and lowering costs?

The implementation of a large number of small,incremental improvements in all areas of the organization on an ongoing basis is referred to as ____________________.

Silver n' Gold Inc.recently introduced a new control philosophy where all employees have access to the same information that owners have,such as what money is coming in and where it is going.This is an example of which control philosophy?

Ron meets with his company's accountant to discuss the budget of anticipated and actual expenses for each segment of the organization.This involves review of which type of budget?

Innovative Management for a Changing World

The Evolution of Management Thinking

The Environment and Corporate Culture

Managing in a Global Environment

Managing Ethics and Social Responsibility

Managing Small Business Start-Ups

Managerial Planning and Goal Setting

Strategy Formulation and Execution

Managerial Decision Making

Designing Adaptive Organizations

Managing Change and Innovation

Managing Human Resources

Managing Diversity

Understanding Individual Behavior

Leadership

Motivating Employees

Managing Communication

Leading Teams

Managing the Value Chain, Web 20, and E-Business

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Exam 19: Managing Quality and Performance

One area in which many managers are implementing stronger controls is

To reduce the organization's cycle time is to reduce the number of

On a balance sheet,the bottom line indicates the net income - profit and loss - for the given time period.

____ refers to the steps taken to complete a company process.

Which of the following is a comprehensive management control system that balances traditional financial measures with operational measures relating to a company's critical success factors?

Effective management control involves subjective judgment and employee discussions,as well as objective analysis of performance data.

The certification based on a set of international standards for quality management,setting uniform guidelines for processes to ensure that products conform to customer requirements is the ISO certification.

A group of 6 to 12 volunteer employees who meet regularly to discuss and solve problems affecting their common work activities is a

Reduced cycle time is one of the common techniques of TQM,and refers to the ability of TQM to shorten the time required to receive inventory after placing an order for it.

Which of the following refers to the system of governing an organization so that the interests of corporate owners are protected?

It is important to create a written Internet policy for an "acceptable use policy" for workplace Internet use.

Frequently calculated ratios typically pertain to activity,passivity,and profitability.

An expense budget lists forecasted and actual revenues of the organization.

____ is(are)most beneficial when employees have challenging jobs.

The ____________________ estimates receipts and expenditures of money on a daily or weekly basis to ensure that an organization has sufficient cash to meet its obligations.

Which of the following is a philosophy of organization-wide commitment to continuous improvement,focusing on teamwork,customer satisfaction,and lowering costs?

The implementation of a large number of small,incremental improvements in all areas of the organization on an ongoing basis is referred to as ____________________.

Silver n' Gold Inc.recently introduced a new control philosophy where all employees have access to the same information that owners have,such as what money is coming in and where it is going.This is an example of which control philosophy?

Ron meets with his company's accountant to discuss the budget of anticipated and actual expenses for each segment of the organization.This involves review of which type of budget?

Innovative Management for a Changing World

The Evolution of Management Thinking

The Environment and Corporate Culture

Managing in a Global Environment

Managing Ethics and Social Responsibility

Managing Small Business Start-Ups

Managerial Planning and Goal Setting

Strategy Formulation and Execution

Managerial Decision Making

Designing Adaptive Organizations

Managing Change and Innovation

Managing Human Resources

Managing Diversity

Understanding Individual Behavior

Leadership

Motivating Employees

Managing Communication

Leading Teams

Managing the Value Chain, Web 20, and E-Business

Filters