Exam 18: Controlling Activities and Operations

At the beginning of every shift, Cody records the amount of pizza sauce in inventory. At the end of every shift, he records the number of pizzas made and the amount of pizza sauce left in inventory. Why would he do this?

________ ratios measure how efficiently the firm is using its assets.

Feedforward control takes place while a work activity is in progress.

The Sarbanes-Oxley Act called for more disclosure and transparency of corporate financial information.

Management by walking around is an example of ________ control.

The information provided by the customer who brings a product in for warranty work can be used for ________ control

The management control that takes place while a work activity is in progress is known as ________ control.

Which one of the following represents the controlling function?

Explain the importance of delivering employee performance feedback including the use of disciplinary action.

The balanced scorecard approach evaluates organizational performance from more than just the financial perspective.

Employers are increasingly monitoring employees' activities involving the use of company technology, particularly computers and cell phones. Explain why employers believe such monitoring is necessary.

Having a control system increases the scope of employee empowerment.

An organization hires additional personnel as soon as they get a major contract. The organization is using ________ control.

Employers establish specific policies defining theft and fraud and discipline procedures. This is an example of a concurrent control measure to control employee theft.

In a short essay, list and briefly explain the steps, processes, and best practices managers typically utilize in the control process. Provide examples where appropriate.

Which one of the following is considered the most desirable type of control to prevent anticipated problems?

Statco, Inc., has struggled to meet projected revenues for each of the past ten quarters. The firm hired Mark Adams to design a control system and offer suggestions to improve the firm's performance. Which one of the following is a key activity that the proposed control system should perform?

The goal for the sales team at the auto dealership was to sell one new car per day every day of the month. In August the team sold 33 cars. What should management do?

The benchmarking approach can evaluate organizational performance from more than just the financial perspective.

Contours, Inc., knows each drill bit can cut approximately 100,000 holes before the hole size is smaller than the print specification so it changes drill bits after 95,000 uses. Contours, Inc., is using ________ control.