Exam 18: Controlling Activities and Operations

Contours, Inc., quality auditors pull one part from the production line every 15 minutes. These parts are measured against the production print; any variation that is beyond acceptable levels is reported to the machine operators. Contours, Inc., is using ________ control.

Sensitive, proprietary, and confidential information must be controlled lest it fall into the hands of people who wish to harm the organization, its customers and/or employees.

________ refers to the process of monitoring, comparing, and correcting work performance.

Feedforward control is more popular and effective than the other forms of control.

Controlling is the process of monitoring, comparing, and correcting work performance.

Managers could choose to do nothing when ________.

What do you think are the benefits of benchmarking? Provide examples of benchmarking practices.

Using corporate hotlines or other mechanisms for reporting and investigating workplace violence is an example of feedback control.

Which one of the following sources usually provides filtered information which cannot be documented?

Two areas in which corporate governance is being reformed are the role of boards of directors and ________.

If a manager wanted to increase the ratio of outputs to inputs, she should ________.

Benchmarks for a company must be created based on the previous performance of the company.

Ruth, a financial consultant, determines her client's leverage ratio to be very high. What suggestion could Ruth give to help the firm reduce its leverage ratio?

In a short essay explain feedforward, concurrent, and feedback controls and provide an example for each one.

Which one of the following is considered the easiest way to increase organizational productivity?

Which one of the following sources of information for measuring performance is time consuming, obtrusive, and subject to personal biases?

The operations manager suggests a hike in the prices to improve productivity. However, the marketing manager rules this option out. What could be the possible reason for this?

Productivity decreases when an organization raises the prices of its products.

Elaine wants to analyze her company's ability to meet its current debt obligations. Which one of the following ratios is most helpful to Ruth in analyzing this?

Irene was quite upset to learn her employer read her e-mails. She thought all her messages were private. Which one of the following arguments would best explain her employer's actions?