Exam 18: Controlling Activities and Operations

Brenda is always ready with a story to tell about performance in her area. Unfortunately, Brenda sometimes leaves out important facts and makes statements that cannot be corroborated. Brenda is delivering ________.

Which one of the following is a feedforward control measure to prevent employee theft?

Deviations that exceed the acceptable range of variation become significant and need a manager's attention.

Disciplinary action is helpful to the organization because ________.

Factors that have been found to be linked to workplace violence include ________.

Organizational ________ is a measure of how appropriate organizational goals are and how well an organization is achieving those goals.

For which of the following is a subjective measure most appropriate?

Raw, unanalyzed facts are called ________.

Sometimes the French fries are rather pale, other times they are golden, sometimes they are quite dark. Anna cooks them according to how much time she has available between customers. The variation in appearance can be attributed to ________.

Devon interacts directly with the employees in the work area to identify problem areas. He works with various departments to obtain a holistic idea of the business. This type of direct supervision is an example of ________ control.

Cindy's elementary school-aged children brought home lists of supplies required for their classes so Cindy raided the office supplies cabinet. Her rationale is that her employer doesn't pay her enough to buy these items. Cindy is engaging in ________.

________ is measured by the costs of acquiring and transforming organizational resources into outputs.

Which one of the following ratios measures how efficiently and effectively the firm is using its assets to generate revenue?

Charles wants to prevent problems before their occurrence. Which one of the following is the most desirable type of control to achieve this goal?

Managers tend to use more direct supervision and highly centralized decision making for control in less technologically advanced countries.

Which one of the following best fits the definition of organizational performance which managers should control?

Which one of the following is an example of a feedforward control measure used to control possible workplace violence?

Festus believes organizational effectiveness is more important to the organization than organizational productivity. What could be the rationale behind this belief?

The Sarbanes-Oxley Act called for ________.

________ is the search for the best practices among competitors or non-competitors that lead to their superior performance.