Question 1

Which one of the following management responsibilities determines if organizational goals are being achieved?

Accepted Answer

A)  designing the organization's structure 
B)  motivating employees 
C)  formulating business strategy 
D)  measuring firm performance 
A)  designing the organization's structure 
B)  motivating employees 
C)  formulating business strategy 
D)  measuring firm performance

Question 2

The ________ approach to performance measurement was introduced as a way to evaluate organizational performance from more than just the financial perspective.

Accepted Answer

A)  market value 
B)  balance sheet 
C)  balanced scorecard 
D)  income statement 
A)  market value 
B)  balance sheet 
C)  balanced scorecard 
D)  income statement

Question 3

Blanca nods as she watches her new employee as he executes the steps in making French fries. Her purpose is to make sure he follows the instructions exactly as given. Blanca is using ________.

Accepted Answer

A)  personal observation 
B)  statistical reports 
C)  mentoring 
D)  nonverbal feedback 
A)  personal observation 
B)  statistical reports 
C)  mentoring 
D)  nonverbal feedback

Question 4

MegaMogul Mfg. was a very successful company about 50 years ago. Its managers still behave today as they did back then. They are rigid, aggressive and condescending in their communication. Their favorites are given the easiest assignments. No one is allowed to question them. This situation is ripe for ________.

Accepted Answer

A)  employee theft 
B)  employee fraud 
C)  a control system makeover 
D)  workplace violence 
A)  employee theft 
B)  employee fraud 
C)  a control system makeover 
D)  workplace violence

Question 5

List and discuss four performance control tools used for monitoring and measuring organizational performance.

Accepted Answer

a. Financial controls-one of the primary

Question 6

Filing of fraudulent expense reports is an example of ________.

Accepted Answer

A)  employee theft 
B)  workplace piracy 
C)  workplace violence 
D)  privacy intrusion 
A)  employee theft 
B)  workplace piracy 
C)  workplace violence 
D)  privacy intrusion

Question 7

The comparing step in the control process determines ________.

Accepted Answer

A)  a company's relative position in the industry in terms of the standards used 
B)  a company's relative position in the industry in terms of performance variances 
C)  the variation between actual performance and an external benchmark from a noncompetitor 
D)  the variation between actual performance and the standard 
A)  a company's relative position in the industry in terms of the standards used 
B)  a company's relative position in the industry in terms of performance variances 
C)  the variation between actual performance and an external benchmark from a noncompetitor 
D)  the variation between actual performance and the standard

Question 8

Clinical psychologists suggest that employee theft ________.

Accepted Answer

A)  occurs primarily when there are poor management-labor relations 
B)  is a symptom of poor planning and management control 
C)  happens because people find ways to rationalize this behavior as correct 
D)  reflects deep cultural problems in the society 
A)  occurs primarily when there are poor management-labor relations 
B)  is a symptom of poor planning and management control 
C)  happens because people find ways to rationalize this behavior as correct 
D)  reflects deep cultural problems in the society

Question 9

Corporate governance ________.

Accepted Answer

A)  refers to executive governance practices in companies 
B)  is a system used to govern a corporation so that the interests of corporate owners are protected 
C)  is a term that refers to legal agreements made between two or more partner firms 
D)  refers to the compliance of the company to applicable laws and regulations 
A)  refers to executive governance practices in companies 
B)  is a system used to govern a corporation so that the interests of corporate owners are protected 
C)  is a term that refers to legal agreements made between two or more partner firms 
D)  refers to the compliance of the company to applicable laws and regulations

Question 10

In a short essay, define corporate governance and describe some of the current trends in this area.

Accepted Answer

Corporate governance is the system used

Question 11

A service profit chain is the service sequence from employees to customers to profit.

Accepted Answer

A) True 
 B)False

Question 12

________ is when a manager in the work area interacts directly with employees to maintain supervision.

Accepted Answer

A)  Preventive maintenance 
B)  Management by walking around 
C)  Proactive control 
D)  Feedforward control 
A)  Preventive maintenance 
B)  Management by walking around 
C)  Proactive control 
D)  Feedforward control

Question 13

Activity ratios measure an organization's ability to meet its current debt obligations.

Accepted Answer

A) True 
 B)False

Question 14

Having a control system reduces the scope of employee empowerment and autonomy.

Accepted Answer

A) True 
 B)False

Question 15

The control process assumes that ________.

Accepted Answer

A)  feedback is the only way to improve performance 
B)  managers will be aware of the actions and activities of their employees 
C)  performance standards are already in place 
D)  employee monitoring costs are part and parcel of doing business 
A)  feedback is the only way to improve performance 
B)  managers will be aware of the actions and activities of their employees 
C)  performance standards are already in place 
D)  employee monitoring costs are part and parcel of doing business

Question 16

At the end of every month, the accounting department submits a balance sheet, statement of profit and loss, and cash flow statement to the senior management team. These are all ________.

Accepted Answer

A)  personal observations 
B)  statistical reports 
C)  oral reports 
D)  written reports 
A)  personal observations 
B)  statistical reports 
C)  oral reports 
D)  written reports

Question 17

Organizational effectiveness is a measure of how appropriate organizational goals are and how well those goals are being met.

Accepted Answer

A) True 
 B)False

Question 18

Managers engage in controlling activities to protect the organization and its assets.

Accepted Answer

A) True 
 B)False

Question 19

Control techniques can be quite different for different countries. The differences are primarily in the ________.

Accepted Answer

A)  types of tasks that employees perform in various countries 
B)  way employees respond to the controlling measures 
C)  strategic orientation of each technique 
D)  measurement and corrective action steps of the control process 
A)  types of tasks that employees perform in various countries 
B)  way employees respond to the controlling measures 
C)  strategic orientation of each technique 
D)  measurement and corrective action steps of the control process

Question 20

Which one of the following ratios examines the organization's use of debt to finance its assets and its ability to meet the interest payments on the debt?

Accepted Answer

A)  liquidity ratios 
B)  leverage ratios 
C)  profitability 
D)  activity ratios 
A)  liquidity ratios 
B)  leverage ratios 
C)  profitability 
D)  activity ratios

Which one of the following management responsibilities determines if organizational goals are being achieved?

The ________ approach to performance measurement was introduced as a way to evaluate organizational performance from more than just the financial perspective.

Blanca nods as she watches her new employee as he executes the steps in making French fries. Her purpose is to make sure he follows the instructions exactly as given. Blanca is using ________.

List and discuss four performance control tools used for monitoring and measuring organizational performance.

Filing of fraudulent expense reports is an example of ________.

The comparing step in the control process determines ________.

Clinical psychologists suggest that employee theft ________.

Corporate governance ________.

In a short essay, define corporate governance and describe some of the current trends in this area.

A service profit chain is the service sequence from employees to customers to profit.

________ is when a manager in the work area interacts directly with employees to maintain supervision.

Activity ratios measure an organization's ability to meet its current debt obligations.

Having a control system reduces the scope of employee empowerment and autonomy.

The control process assumes that ________.

At the end of every month, the accounting department submits a balance sheet, statement of profit and loss, and cash flow statement to the senior management team. These are all ________.

Organizational effectiveness is a measure of how appropriate organizational goals are and how well those goals are being met.

Managers engage in controlling activities to protect the organization and its assets.

Control techniques can be quite different for different countries. The differences are primarily in the ________.

Which one of the following ratios examines the organization's use of debt to finance its assets and its ability to meet the interest payments on the debt?

Managers and You in the Workplace

Decision Making

Globalmanagement

Valuing a Diverse Workforce

Socially Conscious Management

Managing Change

Constraints Onmanagers

Planning and Goal-Setting

Strategic Planning

Fostering Entrepreneurship

Organization Design

Organizing Around Teams

Human Resourcemanagement

Interpersonal and Organizational Communication

Organizational Behavior

Leadership

Motivating Employees

Filters

Exam 18: Controlling Activities and Operations

Which one of the following management responsibilities determines if organizational goals are being achieved?

The ________ approach to performance measurement was introduced as a way to evaluate organizational performance from more than just the financial perspective.

Blanca nods as she watches her new employee as he executes the steps in making French fries. Her purpose is to make sure he follows the instructions exactly as given. Blanca is using ________.

List and discuss four performance control tools used for monitoring and measuring organizational performance.

Filing of fraudulent expense reports is an example of ________.

The comparing step in the control process determines ________.

Clinical psychologists suggest that employee theft ________.

Corporate governance ________.

In a short essay, define corporate governance and describe some of the current trends in this area.

A service profit chain is the service sequence from employees to customers to profit.

________ is when a manager in the work area interacts directly with employees to maintain supervision.

Activity ratios measure an organization's ability to meet its current debt obligations.

Having a control system reduces the scope of employee empowerment and autonomy.

The control process assumes that ________.

At the end of every month, the accounting department submits a balance sheet, statement of profit and loss, and cash flow statement to the senior management team. These are all ________.

Organizational effectiveness is a measure of how appropriate organizational goals are and how well those goals are being met.

Managers engage in controlling activities to protect the organization and its assets.

Control techniques can be quite different for different countries. The differences are primarily in the ________.

Which one of the following ratios examines the organization's use of debt to finance its assets and its ability to meet the interest payments on the debt?

Managers and You in the Workplace

Decision Making

Globalmanagement

Valuing a Diverse Workforce

Socially Conscious Management

Managing Change

Constraints Onmanagers

Planning and Goal-Setting

Strategic Planning

Fostering Entrepreneurship

Organization Design

Organizing Around Teams

Human Resourcemanagement

Interpersonal and Organizational Communication

Organizational Behavior

Leadership

Motivating Employees

Filters