Exam 18: Controlling Activities and Operations

An organization communicates openly to its employees about violent incidents in the workplace and what's being done to handle them. This is an example of a ________ control strategy.

Managers should use subjective measures when ________.

Which one of the following observations best explains why the control function is important?

If a manager investigates how and why performance has deviated beyond the acceptable range of variation, and then corrects the source of the deviation, she is using ________.

________ corrects the problem at once to get performance back on track.