Question 1

A strategy is a(n)

Accepted Answer

A)  set of opportunities in the marketplace 
B)  broad statement of purpose 
C)  simulation used to test various product line options 
D)  plan for cost reduction 
E)  action plan to achieve the mission 
A)  set of opportunities in the marketplace 
B)  broad statement of purpose 
C)  simulation used to test various product line options 
D)  plan for cost reduction 
E)  action plan to achieve the mission

Question 2

What is the difference between goods and services in terms of their location selection?

Accepted Answer

Manufacturers of goods may nee

Question 3

The multidomestic OM strategy maximizes local responsiveness while achieving a significant cost advantage.

Accepted Answer

A) True 
 B)False

Question 4

NAFTA seeks to phase out all trade and tariff barriers between the United States and Asia.

Accepted Answer

A) True 
 B)False

Question 5

Errors made within the location decision area may overwhelm efficiencies in other areas.

Accepted Answer

A) True 
 B)False

Question 6

Manufacturing organizations have ten strategic OM decisions, while service organizations have only eight.

Accepted Answer

A) True 
 B)False

Question 7

Experience Differentiation

Accepted Answer

A)  isolates the consumer from the delivery of a service 
B)  is an extension of product differentiation in the service sector 
C)  uses only the consumer's senses of vision and sound 
D)  keeps consumers from becoming active participants in the service 
E)  is the same as product differentiation, but applied in the service sector 
A)  isolates the consumer from the delivery of a service 
B)  is an extension of product differentiation in the service sector 
C)  uses only the consumer's senses of vision and sound 
D)  keeps consumers from becoming active participants in the service 
E)  is the same as product differentiation, but applied in the service sector

Question 8

The World Trade Organization helps provide governments and industries around the world with protection from firms that engage in unethical conduct.

Accepted Answer

A) True 
 B)False

Question 9

Which of the international operations strategies uses the existing domestic model globally?

Accepted Answer

A)  international strategy 
B)  global strategy 
C)  transnational strategy 
D)  multidomestic strategy 
E)  none of the above 
A)  international strategy 
B)  global strategy 
C)  transnational strategy 
D)  multidomestic strategy 
E)  none of the above

Question 10

Porter's Five Forces Model is used to evaluate competition based on which 5 aspects?

Accepted Answer

A)  research and development, cost, legal regulations, suppliers, customers 
B)  immediate rivals, potential entrants, customers, suppliers, and substitute products 
C)  potential entrants, customers, suppliers, legal regulations, and cost 
D)  immediate rivals, potential entrants, cost, substitute products, and legal regulations 
E)  none of the above 
A)  research and development, cost, legal regulations, suppliers, customers 
B)  immediate rivals, potential entrants, customers, suppliers, and substitute products 
C)  potential entrants, customers, suppliers, legal regulations, and cost 
D)  immediate rivals, potential entrants, cost, substitute products, and legal regulations 
E)  none of the above

Question 11

Define core competencies.

Accepted Answer

A set of skills, tal

Question 12

Which of the international operations strategies involves high cost reductions and high local responsiveness?

Accepted Answer

A)  international strategy 
B)  global strategy 
C)  transnational strategy 
D)  multidomestic strategy 
E)  none of the above 
A)  international strategy 
B)  global strategy 
C)  transnational strategy 
D)  multidomestic strategy 
E)  none of the above

Question 13

The three steps of the operations manager's job, in order, are:

Accepted Answer

A)  develop the strategy, establish the organizational structure, find the right staff 
B)  develop the strategy, find the right staff, establish the organizational structure 
C)  find the right staff, establish the organizational structure, develop the strategy 
D)  find the right staff, develop the strategy, establish the organizational structure 
E)  establish the organizational structure, find the right staff, develop the strategy 
A)  develop the strategy, establish the organizational structure, find the right staff 
B)  develop the strategy, find the right staff, establish the organizational structure 
C)  find the right staff, establish the organizational structure, develop the strategy 
D)  find the right staff, develop the strategy, establish the organizational structure 
E)  establish the organizational structure, find the right staff, develop the strategy

Question 14

The acronym MNCstands for

Accepted Answer

A)  Mexican National Committee (for international trade) 
B)  Maquiladora Negates Competition 
C)  Maytag-Nestlé Corporation 
D)  Multinational Corporation 
E)  none of the above 
A)  Mexican National Committee (for international trade) 
B)  Maquiladora Negates Competition 
C)  Maytag-Nestlé Corporation 
D)  Multinational Corporation 
E)  none of the above

Question 15

Identify five parts which Boeing's 787 Dreamliner gets from global suppliers; match each part with the country that supplies it.

Accepted Answer

France-landing gear, Germany-interior li

Question 16

State two examples of cultural and ethical issues that face operations managers in a global environment.

Accepted Answer

Student responses will vary, but there a

Question 17

To attract and retain global talent, and to expand a product's life cycle, are both reasons to globalize.

Accepted Answer

A) True 
 B)False

Question 18

Starbucks is one of the best known coffeehouse chains in the world. Each store sells a variety of innovative products to complement the array of coffee choices available. However, 75% of current stores are located in the United States and the expensive nature of the coffee leaves Starbucks vulnerable to changes in consumer spending behavior (such as recessions). Recently Starbucks has begun initiatives to sell its specialty coffee beans for home use, presenting a chance for a large increase in revenue and diversification. However, Starbucks faces fierce competition seeking a piece of its lucrative market share and the threat of consumer behavior changes, given its reputation rides on a singular product. Perform a SWOT analysis for Starbucks.

Accepted Answer

Strengths- High profit specialty coffee,

Question 19

With reference to cultural and ethical issues, the World Trade Organization has

Accepted Answer

A)  succeeded in providing equal protection of intellectual property among nations 
B)  made progress in providing equal protection of intellectual property among nations 
C)  phased out all trade and tariff barriers between the United States and Mexico 
D)  eliminated slave labor and child labor 
E)  played little role in addressing cultural and ethical issues among nations 
A)  succeeded in providing equal protection of intellectual property among nations 
B)  made progress in providing equal protection of intellectual property among nations 
C)  phased out all trade and tariff barriers between the United States and Mexico 
D)  eliminated slave labor and child labor 
E)  played little role in addressing cultural and ethical issues among nations

Question 20

__________ and __________ are two issues where significant cultural differences are large and progress toward global uniformity has been slow.

Accepted Answer

Bribery, p

Exam 2: Operations Strategy in a Global Environment

A strategy is a(n)

What is the difference between goods and services in terms of their location selection?

The multidomestic OM strategy maximizes local responsiveness while achieving a significant cost advantage.

NAFTA seeks to phase out all trade and tariff barriers between the United States and Asia.

Errors made within the location decision area may overwhelm efficiencies in other areas.

Manufacturing organizations have ten strategic OM decisions, while service organizations have only eight.

Experience Differentiation

The World Trade Organization helps provide governments and industries around the world with protection from firms that engage in unethical conduct.

Which of the international operations strategies uses the existing domestic model globally?

Porter's Five Forces Model is used to evaluate competition based on which 5 aspects?

Define core competencies.

Which of the international operations strategies involves high cost reductions and high local responsiveness?

The three steps of the operations manager's job, in order, are:

The acronym MNCstands for

Identify five parts which Boeing's 787 Dreamliner gets from global suppliers; match each part with the country that supplies it.

State two examples of cultural and ethical issues that face operations managers in a global environment.

To attract and retain global talent, and to expand a product's life cycle, are both reasons to globalize.

With reference to cultural and ethical issues, the World Trade Organization has

__________ and __________ are two issues where significant cultural differences are large and progress toward global uniformity has been slow.

Operations and Productivity

Project Management

Forecasting

Design of Goods and Services

Managing Quality

Statistical Process Control

Process Strategy

Capacity and Constraint Management

Location Strategies

Layout Strategies

Human Resources, Job Design, and Work Measurement

Supply-Chain Management

Outsourcing as a Supply-Chain Strategy

Inventory Management

Aggregate Planning

Material Requirements Planning MRP and ERP

Short-Term Scheduling

Just-In-Time and Lean Options

Maintenance and Reliability

Decision-Making Tools

Linear Programming

Transportation Models

Waiting-Line Models

Learning Curves

Simulation

Filters

and are two issues where significant cultural differences are large and progress toward global uniformity has been slow.