Question 1

Which of the following statements concerning the operations management decision is relevant to services?

Accepted Answer

A)  There are many objective quality standards. 
B)  The customer is not involved in most of the process. 
C)  The work force's technical skills are very important. 
D)  Labor standards vary depending on customer requirements. 
E)  Ability to inventory may allow the leveling of the output rates. 
A)  There are many objective quality standards. 
B)  The customer is not involved in most of the process. 
C)  The work force's technical skills are very important. 
D)  Labor standards vary depending on customer requirements. 
E)  Ability to inventory may allow the leveling of the output rates.

Question 2

One reason to globalize is to learn to improve operations.

Accepted Answer

A) True 
 B)False

Question 3

Which of these organizations is likely to have the most important inventory decisions?

Accepted Answer

A)  a marketing research firm 
B)  a lobbying agency 
C)  a management consulting firm 
D)  an aluminum manufacturer 
E)  a law firm 
A)  a marketing research firm 
B)  a lobbying agency 
C)  a management consulting firm 
D)  an aluminum manufacturer 
E)  a law firm

Question 4

When developing the operations strategy for a new manufacturing organization, one of the most important considerations is that it

Accepted Answer

A)  requires minimal capital investment 
B)  utilizes as much automation as possible 
C)  utilizes an equal balance of labor and automation 
D)  supports the overall competitive strategy of the company 
E)  none of the above 
A)  requires minimal capital investment 
B)  utilizes as much automation as possible 
C)  utilizes an equal balance of labor and automation 
D)  supports the overall competitive strategy of the company 
E)  none of the above

Question 5

Service organizations can immerse the consumer in the service, or have the consumer become a participant in the service, as they practice __________.

Accepted Answer

experience

Question 6

Boeing's development of the 787 Dreamliner is an example of a company obtaining a competitive advantage through product differentiation/innovation.

Accepted Answer

A) True 
 B)False

Question 7

The creation of a unique advantage over competitors is called a __________.

Accepted Answer

competitiv

Question 8

Decisions that involve what is to be made and what is to be purchased fall under the heading of supply-chain management.

Accepted Answer

A) True 
 B)False

Question 9

Perform a SWOT analysis of Hard Rock Café, using the information presented within Chapters 1 and 2 of the text.

Accepted Answer

Strengths- Hard Rock's unique coupling o

Question 10

Key success factors and core competencies are synonyms.

Accepted Answer

A) True 
 B)False

Question 11

In goods-producing organizations, __________,__________, and __________ may be inventoried.

Accepted Answer

raw materi

Question 12

Before establishing and implementing strategy, a resources view would ensure that which of the following resources are available:

Accepted Answer

A)  financial 
B)  physical 
C)  human 
D)  technological 
E)  all of the above 
A)  financial 
B)  physical 
C)  human 
D)  technological 
E)  all of the above

Question 13

The __________ strategy describes a condition in which material, people, and ideas cross or transgress national boundaries.

Accepted Answer

The answer of The __________ strategy describes a condition in...

Question 14

A multinational corporation has extensive international business involvements.

Accepted Answer

A) True 
 B)False

Question 15

For what type of organization might the location decision area be the least important of its ten decision areas?
 For what type of organization might the location decision be the most important of the ten decision areas?
 Discuss; augment your response with examples.

Accepted Answer

The relationship between the organizatio

Question 16

Examples of response to the global environment include

Accepted Answer

A)  Boeing's worldwide sales and production 
B)  Benneton's flexibility in design, production, and distribution 
C)  a Chinese manufacturer, Haier, opening plants in the United States 
D)  Ford's partnerships with Volvo and Mazda 
E)  all of the above 
A)  Boeing's worldwide sales and production 
B)  Benneton's flexibility in design, production, and distribution 
C)  a Chinese manufacturer, Haier, opening plants in the United States 
D)  Ford's partnerships with Volvo and Mazda 
E)  all of the above

Question 17

Which of the following represent reasons for globalizing operations?

Accepted Answer

A)  to gain improvements in the supply chain 
B)  to improve operations 
C)  to expand a product's life cycle 
D)  to attract and retain global talent 
E)  all of the above 
A)  to gain improvements in the supply chain 
B)  to improve operations 
C)  to expand a product's life cycle 
D)  to attract and retain global talent 
E)  all of the above

Question 18

A firm producing a good is more likely to have which set of the following characteristics compared to a firm providing a service?

Accepted Answer

A)  many subjective quality standards, tangible product, and locate away from customers 
B)  many subjective quality standards, intangible product, and locate away from customers 
C)  many objective quality standards, tangible product, and locate near customers 
D)  many objective quality standards, tangible product, and locate away from customers 
E)  many objective quality standards, intangible product, and locate away from customers 
A)  many subjective quality standards, tangible product, and locate away from customers 
B)  many subjective quality standards, intangible product, and locate away from customers 
C)  many objective quality standards, tangible product, and locate near customers 
D)  many objective quality standards, tangible product, and locate away from customers 
E)  many objective quality standards, intangible product, and locate away from customers

Question 19

Which of the international operations strategies involves a focus on high cost reductions and low local responsiveness?

Accepted Answer

A)  international strategy 
B)  global strategy 
C)  transnational strategy 
D)  multidomestic strategy 
E)  none of the above 
A)  international strategy 
B)  global strategy 
C)  transnational strategy 
D)  multidomestic strategy 
E)  none of the above

Question 20

The __________ strategy utilizes a standardized product across countries.

Accepted Answer

The answer of The __________ strategy utilizes a standardized product...

Exam 2: Operations Strategy in a Global Environment

Which of the following statements concerning the operations management decision is relevant to services?

One reason to globalize is to learn to improve operations.

Which of these organizations is likely to have the most important inventory decisions?

When developing the operations strategy for a new manufacturing organization, one of the most important considerations is that it

Service organizations can immerse the consumer in the service, or have the consumer become a participant in the service, as they practice __________.

Boeing's development of the 787 Dreamliner is an example of a company obtaining a competitive advantage through product differentiation/innovation.

The creation of a unique advantage over competitors is called a __________.

Decisions that involve what is to be made and what is to be purchased fall under the heading of supply-chain management.

Perform a SWOT analysis of Hard Rock Café, using the information presented within Chapters 1 and 2 of the text.

Key success factors and core competencies are synonyms.

In goods-producing organizations, __________,__________, and __________ may be inventoried.

Before establishing and implementing strategy, a resources view would ensure that which of the following resources are available:

The __________ strategy describes a condition in which material, people, and ideas cross or transgress national boundaries.

A multinational corporation has extensive international business involvements.

For what type of organization might the location decision area be the least important of its ten decision areas? For what type of organization might the location decision be the most important of the ten decision areas? Discuss; augment your response with examples.

Examples of response to the global environment include

Which of the following represent reasons for globalizing operations?

A firm producing a good is more likely to have which set of the following characteristics compared to a firm providing a service?

Which of the international operations strategies involves a focus on high cost reductions and low local responsiveness?

The __________ strategy utilizes a standardized product across countries.

Operations and Productivity

Project Management

Forecasting

Design of Goods and Services

Managing Quality

Statistical Process Control

Process Strategy

Capacity and Constraint Management

Location Strategies

Layout Strategies

Human Resources, Job Design, and Work Measurement

Supply-Chain Management

Outsourcing as a Supply-Chain Strategy

Inventory Management

Aggregate Planning

Material Requirements Planning MRP and ERP

Short-Term Scheduling

Just-In-Time and Lean Options

Maintenance and Reliability

Decision-Making Tools

Linear Programming

Transportation Models

Waiting-Line Models

Learning Curves

Simulation

Filters

In goods-producing organizations, ,, and __ may be inventoried.