Question 1

Operations strategies are implemented in the same way in all types of organizations.

Accepted Answer

A) True 
 B)False

Question 2

Which of the following statements about organizational missions is False?

Accepted Answer

A)  They reflect a company's purpose. 
B)  They indicate what a company intends to contribute to society. 
C)  They are formulated after strategies are known. 
D)  They define a company's reason for existence. 
E)  They provide guidance for functional area missions. 
A)  They reflect a company's purpose. 
B)  They indicate what a company intends to contribute to society. 
C)  They are formulated after strategies are known. 
D)  They define a company's reason for existence. 
E)  They provide guidance for functional area missions.

Question 3

Competitive advantage in operations can be achieved by __________, __________, and/or __________.

Accepted Answer

differenti

Question 4

According to the authors, which of the following strategic concepts allow firms to achieve their missions?

Accepted Answer

A)  productivity, efficiency, and quality leadership 
B)  differentiation, cost leadership, and quick response 
C)  differentiation, quality leadership, and quick response 
D)  distinctive competency, cost leadership, and experience 
E)  differentiation, distinctive competency, quality leadership, and capacity 
A)  productivity, efficiency, and quality leadership 
B)  differentiation, cost leadership, and quick response 
C)  differentiation, quality leadership, and quick response 
D)  distinctive competency, cost leadership, and experience 
E)  differentiation, distinctive competency, quality leadership, and capacity

Question 5

A product will always be in the same stage of its product life cycle regardless of the country.

Accepted Answer

A) True 
 B)False

Question 6

What is SWOT analysis?
 List its four elements and describe its purpose.

Accepted Answer

The four elements of SWOT are strengths,

Question 7

Firms using the global strategy can be thought of as "world companies."

Accepted Answer

A) True 
 B)False

Question 8

Which of the following is an example of globalization of operations strategy?

Accepted Answer

A)  Boeing's Dreamliner has engines with higher fuel/payload efficiency. 
B)  Ford's new auto models have dent-resistant panels. 
C)  A Chinese manufacturer, Haier, now operates plants in the United States. 
D)  Hard Rock Café provides an "experience differentiation" at its restaurants. 
E)  All of the above are examples. 
A)  Boeing's Dreamliner has engines with higher fuel/payload efficiency. 
B)  Ford's new auto models have dent-resistant panels. 
C)  A Chinese manufacturer, Haier, now operates plants in the United States. 
D)  Hard Rock Café provides an "experience differentiation" at its restaurants. 
E)  All of the above are examples.

Question 9

Which of the following are examples of transnational firms?

Accepted Answer

A)  Nestlé 
B)  Asea Brown Boveri 
C)  Reuters 
D)  Citicorp 
E)  All of the above are transnationals. 
A)  Nestlé 
B)  Asea Brown Boveri 
C)  Reuters 
D)  Citicorp 
E)  All of the above are transnationals.

Question 10

Which of the following did the authors not suggest as a reason for globalizing operations?

Accepted Answer

A)  reduce costs 
B)  improve the supply chain 
C)  stockholder approval ratings 
D)  understand markets 
E)  None of the above were suggested. 
A)  reduce costs 
B)  improve the supply chain 
C)  stockholder approval ratings 
D)  understand markets 
E)  None of the above were suggested.

Question 11

__________ are areas located along the U.S.-Mexico border in which factories receive preferential
tariff treatment.

Accepted Answer

The answer of __________ are areas located along the U.S.-Mexico...

Question 12

Boeing's new 787 Dreamliner

Accepted Answer

A)  is assembled in Washington, D.C. 
B)  uses engines from Japan 
C)  has its fuselage sections built in Australia 
D)  has increased efficiency from new engine technology 
E)  results from a partnership of about a dozen companies 
A)  is assembled in Washington, D.C. 
B)  uses engines from Japan 
C)  has its fuselage sections built in Australia 
D)  has increased efficiency from new engine technology 
E)  results from a partnership of about a dozen companies

Question 13

Perform a SWOT analysis for Franz Colruyt, using the information presented within the text.

Accepted Answer

Strengths- High profit margin of 6.5% fr

Question 14

Nike is the world's largest athletic brand. Its innovative and broad product line helps drive sales, however a large majority of those sales are in the footwear business. Most of Nike's goods are produced overseas in low-cost factories and then imported to the final market. Nike currently has many of the top U.S. athletes under contract (Michael Jordon, Tiger Woods, Dwayne Wade) but international sales are still small in emerging markets. However, many competitors have attempted to copy Nike's business model (high-value branded products manufactured at low-cost), including Adidas and Reebok, while many retailers have attempted to pass on the low-cost pressure of retail consumers. Perform a SWOT analysis for Nike.

Accepted Answer

Strengths- Innovative products, athletes

Question 15

Which of the following is least likely to be a Cost Leadership competitive advantage?

Accepted Answer

A)  low overhead 
B)  effective capacity use 
C)  inventory management 
D)  broad product line 
E)  mass production 
A)  low overhead 
B)  effective capacity use 
C)  inventory management 
D)  broad product line 
E)  mass production

Question 16

SWOT analysis is a method of determining external strengths and weaknesses and internal opportunities and threats.

Accepted Answer

A) True 
 B)False

Question 17

Value-chain analysis is used to identify activities that represent, or can develop into, the core competencies of a business. Who introduced this concept?

Accepted Answer

A)  Ford 
B)  Toyota 
C)  Porter 
D)  Smith 
E)  None of the above 
A)  Ford 
B)  Toyota 
C)  Porter 
D)  Smith 
E)  None of the above

Question 18

Multinational organizations can shop from country to country and cut costs through

Accepted Answer

A)  lower wage scales 
B)  lower indirect costs 
C)  less stringent regulations 
D)  lower taxes and tariffs 
E)  all of the above 
A)  lower wage scales 
B)  lower indirect costs 
C)  less stringent regulations 
D)  lower taxes and tariffs 
E)  all of the above

Question 19

The ability of an organization to produce services that, by utilizing the consumer's five senses, have some uniqueness in their characteristics is

Accepted Answer

A)  mass production 
B)  time-based competition 
C)  differentiation 
D)  flexible response 
E)  experience differentiation 
A)  mass production 
B)  time-based competition 
C)  differentiation 
D)  flexible response 
E)  experience differentiation

Question 20

Which of the following does not represent a reason for globalizing operations?

Accepted Answer

A)  reduce costs 
B)  improve the supply chain 
C)  reduce responsiveness 
D)  attract and retain global talent 
E)  None of the above are valid reasons for globalizing operations. 
A)  reduce costs 
B)  improve the supply chain 
C)  reduce responsiveness 
D)  attract and retain global talent 
E)  None of the above are valid reasons for globalizing operations.

Exam 2: Operations Strategy in a Global Environment

Operations strategies are implemented in the same way in all types of organizations.

Which of the following statements about organizational missions is False?

Competitive advantage in operations can be achieved by __________, __________, and/or __________.

According to the authors, which of the following strategic concepts allow firms to achieve their missions?

A product will always be in the same stage of its product life cycle regardless of the country.

What is SWOT analysis? List its four elements and describe its purpose.

Firms using the global strategy can be thought of as "world companies."

Which of the following is an example of globalization of operations strategy?

Which of the following are examples of transnational firms?

Which of the following did the authors not suggest as a reason for globalizing operations?

__________ are areas located along the U.S.-Mexico border in which factories receive preferential tariff treatment.

Boeing's new 787 Dreamliner

Perform a SWOT analysis for Franz Colruyt, using the information presented within the text.

Which of the following is least likely to be a Cost Leadership competitive advantage?

SWOT analysis is a method of determining external strengths and weaknesses and internal opportunities and threats.

Value-chain analysis is used to identify activities that represent, or can develop into, the core competencies of a business. Who introduced this concept?

Multinational organizations can shop from country to country and cut costs through

The ability of an organization to produce services that, by utilizing the consumer's five senses, have some uniqueness in their characteristics is

Which of the following does not represent a reason for globalizing operations?

Operations and Productivity

Project Management

Forecasting

Design of Goods and Services

Managing Quality

Statistical Process Control

Process Strategy

Capacity and Constraint Management

Location Strategies

Layout Strategies

Human Resources, Job Design, and Work Measurement

Supply-Chain Management

Outsourcing as a Supply-Chain Strategy

Inventory Management

Aggregate Planning

Material Requirements Planning MRP and ERP

Short-Term Scheduling

Just-In-Time and Lean Options

Maintenance and Reliability

Decision-Making Tools

Linear Programming

Transportation Models

Waiting-Line Models

Learning Curves

Simulation

Filters

Competitive advantage in operations can be achieved by , , and/or __.