Question 1

Which of these organizations is likely to have the most complex inventory decisions?

Accepted Answer

A)  a marketing research firm 
B)  a stock brokerage firm 
C)  a management consulting firm 
D)  a computer manufacturing company 
E)  a high school 
A)  a marketing research firm 
B)  a stock brokerage firm 
C)  a management consulting firm 
D)  a computer manufacturing company 
E)  a high school

Question 2

Identify and explain the four basic global operations strategies. Give an example of each strategy.

Accepted Answer

The multidomestic strategy decentralizes

Question 3

A firm can effectively use its operations function to yield competitive advantage through all of the following except

Accepted Answer

A)  customization of the product 
B)  setting equipment utilization goals below the industry average 
C)  speed of delivery 
D)  constant innovation of new products 
E)  maintaining a variety of product options 
A)  customization of the product 
B)  setting equipment utilization goals below the industry average 
C)  speed of delivery 
D)  constant innovation of new products 
E)  maintaining a variety of product options

Question 4

What term describes how an organization expects to achieve its missions and goals?

Accepted Answer

A)  conditional expectation 
B)  tactic 
C)  SWOT 
D)  strategy 
E)  competitive advantage 
A)  conditional expectation 
B)  tactic 
C)  SWOT 
D)  strategy 
E)  competitive advantage

Question 5

Cost minimization is an appropriate strategy in which stage of the product life cycle?

Accepted Answer

A)  introduction 
B)  growth 
C)  adolescence 
D)  decline 
E)  retirement 
A)  introduction 
B)  growth 
C)  adolescence 
D)  decline 
E)  retirement

Question 6

Standardization is an appropriate strategy in which stage of the product life cycle?

Accepted Answer

A)  introduction 
B)  growth 
C)  maturity 
D)  decline 
E)  retirement 
A)  introduction 
B)  growth 
C)  maturity 
D)  decline 
E)  retirement

Question 7

Which of the following influences layout design?

Accepted Answer

A)  inventory requirements 
B)  capacity needs 
C)  personnel levels 
D)  technology decisions 
E)  All of the above influence layout decisions. 
A)  inventory requirements 
B)  capacity needs 
C)  personnel levels 
D)  technology decisions 
E)  All of the above influence layout decisions.

Question 8

Production processes are being dispersed to take advantage of national differences in labor costs.

Accepted Answer

A) True 
 B)False

Question 9

Which of the following is the best example of competing on low-cost leadership?

Accepted Answer

A)  A firm produces its product with less raw material waste than its competitors. 
B)  A firm offers more reliable products than its competitors. 
C)  A firm's products are introduced into the market faster than its competitors' products. 
D)  A firm's research and development department generates many ideas for new products. 
E)  A firm advertises more than its competitors. 
A)  A firm produces its product with less raw material waste than its competitors. 
B)  A firm offers more reliable products than its competitors. 
C)  A firm's products are introduced into the market faster than its competitors' products. 
D)  A firm's research and development department generates many ideas for new products. 
E)  A firm advertises more than its competitors.

Question 10

Most services are tangible; this factor determines how the ten decisions of operations management are handled differently for goods than for services.

Accepted Answer

A) True 
 B)False

Question 11

The World Trade Organization has helped to significantly reduce tariffs around the world.

Accepted Answer

A) True 
 B)False

Question 12

Which of the following statements regarding the Dreamliner 787 is true?

Accepted Answer

A)  Boeing has found partners in over a dozen countries. 
B)  The new aircraft incorporates a wide range of aerospace technologies. 
C)  The new aircraft uses engines from not one, but two manufacturers. 
D)  Boeing will add only 20 to 30 percent of the aircraft's value. 
E)  All of the above are true. 
A)  Boeing has found partners in over a dozen countries. 
B)  The new aircraft incorporates a wide range of aerospace technologies. 
C)  The new aircraft uses engines from not one, but two manufacturers. 
D)  Boeing will add only 20 to 30 percent of the aircraft's value. 
E)  All of the above are true.

Question 13

How has Franz Colruyt achieved low-cost leadership?
 List three specific examples and describe each briefly.

Accepted Answer

Several methods are listed in

Question 14

Which of the following is true?

Accepted Answer

A)  Corporate mission is shaped by functional strategies. 
B)  Corporate strategy is shaped by functional strategies. 
C)  Functional strategies are shaped by corporate strategy. 
D)  External conditions are shaped by corporate mission. 
E)  Functional area missions are merged to become the organizational mission. 
A)  Corporate mission is shaped by functional strategies. 
B)  Corporate strategy is shaped by functional strategies. 
C)  Functional strategies are shaped by corporate strategy. 
D)  External conditions are shaped by corporate mission. 
E)  Functional area missions are merged to become the organizational mission.

Question 15

A(n) __________ is a firm that has extensive involvement in international business, owning or controlling facilities in more than one country.

Accepted Answer

MNC--multi

Question 16

Which of the following statements best characterizes delivery reliability?

Accepted Answer

A)  a company that always delivers on the same day of the week 
B)  a company that always delivers at the promised time 
C)  a company that delivers more frequently than its competitors 
D)  a company that delivers faster than its competitors 
E)  a company that has a computerized delivery scheduling system 
A)  a company that always delivers on the same day of the week 
B)  a company that always delivers at the promised time 
C)  a company that delivers more frequently than its competitors 
D)  a company that delivers faster than its competitors 
E)  a company that has a computerized delivery scheduling system

Question 17

Which of the following environmental factors has not been a factor in Microsoft's changing strategy?

Accepted Answer

A)  Google 
B)  security issues 
C)  faster processors 
D)  the Internet 
E)  none of the above 
A)  Google 
B)  security issues 
C)  faster processors 
D)  the Internet 
E)  none of the above

Question 18

Response-based competitive advantage can be

Accepted Answer

A)  flexible response 
B)  reliable response 
C)  quick response 
D)  all of the above 
E)  none of the above 
A)  flexible response 
B)  reliable response 
C)  quick response 
D)  all of the above 
E)  none of the above

Question 19

Which of the following best describes "experience differentiation"?

Accepted Answer

A)  immerses consumers in the delivery of a service 
B)  uses people's five senses to enhance the service 
C)  complements physical elements with visual and sound elements 
D)  consumers may become active participants in the product or service 
E)  All of the above are elements of experience differentiation. 
A)  immerses consumers in the delivery of a service 
B)  uses people's five senses to enhance the service 
C)  complements physical elements with visual and sound elements 
D)  consumers may become active participants in the product or service 
E)  All of the above are elements of experience differentiation.

Question 20

Which of the following has progressed the furthest along its product life cycle?

Accepted Answer

A)  drive-thru restaurants 
B)  Boeing 787 
C)  iPods 
D)  Twitter 
E)  Xbox 360 
A)  drive-thru restaurants 
B)  Boeing 787 
C)  iPods 
D)  Twitter 
E)  Xbox 360

Exam 2: Operations Strategy in a Global Environment

Which of these organizations is likely to have the most complex inventory decisions?

Identify and explain the four basic global operations strategies. Give an example of each strategy.

A firm can effectively use its operations function to yield competitive advantage through all of the following except

What term describes how an organization expects to achieve its missions and goals?

Cost minimization is an appropriate strategy in which stage of the product life cycle?

Standardization is an appropriate strategy in which stage of the product life cycle?

Which of the following influences layout design?

Production processes are being dispersed to take advantage of national differences in labor costs.

Which of the following is the best example of competing on low-cost leadership?

Most services are tangible; this factor determines how the ten decisions of operations management are handled differently for goods than for services.

The World Trade Organization has helped to significantly reduce tariffs around the world.

Which of the following statements regarding the Dreamliner 787 is true?

How has Franz Colruyt achieved low-cost leadership? List three specific examples and describe each briefly.

Which of the following is true?

A(n) __________ is a firm that has extensive involvement in international business, owning or controlling facilities in more than one country.

Which of the following statements best characterizes delivery reliability?

Which of the following environmental factors has not been a factor in Microsoft's changing strategy?

Response-based competitive advantage can be

Which of the following best describes "experience differentiation"?

Which of the following has progressed the furthest along its product life cycle?

Operations and Productivity

Project Management

Forecasting

Design of Goods and Services

Managing Quality

Statistical Process Control

Process Strategy

Capacity and Constraint Management

Location Strategies

Layout Strategies

Human Resources, Job Design, and Work Measurement

Supply-Chain Management

Outsourcing as a Supply-Chain Strategy

Inventory Management

Aggregate Planning

Material Requirements Planning MRP and ERP

Short-Term Scheduling

Just-In-Time and Lean Options

Maintenance and Reliability

Decision-Making Tools

Linear Programming

Transportation Models

Waiting-Line Models

Learning Curves

Simulation

Filters